Dick Hannah Jeep

Awesome I loved the experience of purchasing my 1st brand new car. Sam and the Dick Hannah Vancouver sales team were all extremely patient, non pushy, knowled I loved the experience of purchasing my 1st brand new car. Sam and the Dick Hannah Vancouver sales team were all extremely patient, non pushy, knowledgeable and easy to work with. More

Bad news delivered with sympathy I finally brought my Jeep Wrangler in for water testing due to an ongoing leak issue (my work schedule got in the way of bringing it in sooner). Duri I finally brought my Jeep Wrangler in for water testing due to an ongoing leak issue (my work schedule got in the way of bringing it in sooner). During the testing it was determined that there were issues with the seals, which allowed water to seep inside. Unfortunately the warranty for the seals had expired approximately 4,000 miles prior to this discovery. Thank goodness for me that Kelsey Arnold was the person delivering the unfortunate message. Kelsey possesses an emotional intelligence that most lack; she has the ability to articulate problems with a delivery customized to her audience. In my case, Kelsey explained the circumstances and facts pertinent to this issue. With sympathetic resolve, Kelsey went on to explain that the cost of replacing the seals could exceed $2000. To say I was disappointed would be a gross understatement, but that was when Kelsey went into high gear with problem-solving. Kelsey gave me the contact information for Chrysler Customer Care, and explained how I could request special consideration to have the seal-issue fixed under warranty. Kelsey explained what information I would need to provide, and how I should frame my request. I did this, and then Chrysler contacted Kelsey for more information about my situation. Within hours – yes, hours – Chrysler had me back on the telephone informing me that my request had been approved. Amazing. More

No fuss car buying. We started out this morning dreading going car shopping. I actually said, “there is nothing I wouldn’t rather do with my Saturday”. Imagine our surpr We started out this morning dreading going car shopping. I actually said, “there is nothing I wouldn’t rather do with my Saturday”. Imagine our surprise at a a completely seamless and QUICK car buying experience from start to finish. Thank you Brandon. More

my dream come true. With the new camero Rosa help me get my dream car. She is awesome person and a great sales lady. Always very friendly. She is a friendly and helped us all the way throug Rosa help me get my dream car. She is awesome person and a great sales lady. Always very friendly. She is a friendly and helped us all the way through the process. More

Rosa is great! Rosa Araujo found me the car I love, explained everything about the car to me, let me be me, wasn't pushy, but genuine. will definitely recommend her. Rosa Araujo found me the car I love, explained everything about the car to me, let me be me, wasn't pushy, but genuine. will definitely recommend her. More

Great sales person. I've dealt with multiple dealerships over the years, and similarly multiple sales employees. I have even walked away from some deals due to issues wi I've dealt with multiple dealerships over the years, and similarly multiple sales employees. I have even walked away from some deals due to issues with sales persons. Bill Farra made it and enjoyable process, and I would recommend him to anyone who is even just looking, and certainly to those in the market for a vehicle. He is awesome. More

Courteous employees, fair price We went into Dick Hannah Jeep looking for a specifically advertised Jeep- and found it with the friendly assistance of Mikella Ojeda. Then Abraham, he We went into Dick Hannah Jeep looking for a specifically advertised Jeep- and found it with the friendly assistance of Mikella Ojeda. Then Abraham, her Manager, joined us and we negotiated a final price. Then we were assisted by Hakim to document the sale. Each of these employees were very courteous and thanked us for our business. The only reason we did not rate 5 stars is the process took something in excess of 2 hours to finalize and could have gone more quickly in our opinion. More

2017 Jeep Grang Cherokee Went into the dealership wanting to just look at a new 2017 Jeep Grand Cherokee. they offer a new Red that is just beautiful. I had a 2015 Grand Chero Went into the dealership wanting to just look at a new 2017 Jeep Grand Cherokee. they offer a new Red that is just beautiful. I had a 2015 Grand Cherokee High Altitude Ed. I didn't think I would be able to get the Red one. Bill Farra was my sales guy, I have bought 2 new Ram 4x4's, an 012,13, an 015 Challenger, and a 015 Jeep Cherokee and a 015 Grand Cherokee from him. Bill went the extra mile to get me the deal. I also had Abraham help to get the deal done. Bill Farra is the only reason I keep going back to Dick Hannah. I have bought over 50 brand new cars and trucks {not counting many Hot Rods and used cars] and Bill is the best I have ever dealt with. He is there after the sale as well for any questions or concerns. without Bill I would have driven home in my gray jeep. More

Excellent Experience, will recommend! My husbands car broke down and we were not looking forward to all the schmoozing we'd have to go through at a car dealership to get us a new car. We h My husbands car broke down and we were not looking forward to all the schmoozing we'd have to go through at a car dealership to get us a new car. We heard good things about Dick Hannah, so this was the first (and last) place we looked. We were instantly greeted by Curtis Sprague, who patiently helped us look for something in our tight budget. He even drove us to the lot across town to show us a car we had seen online. I feel so lucky that we were greeted by Curtis, he was professional and pleasant to talk to while all the paperwork and loan arrangements were being handled. Thank you Curtis and Dick Hannah for our great experience! More

Better experience than I thought I would have ive had few bad experiences in the past by being rushed for buying a car. But when I came to Dick Hannah, it wasn't really bad experience. The team th ive had few bad experiences in the past by being rushed for buying a car. But when I came to Dick Hannah, it wasn't really bad experience. The team that had helped me was awesome, they took they're time with me, making me feel welcomed. I would really come back to this dealership, and non of the other ones I've been too. Aladdin and Matt were awesome, I would really recommend them. More