Dick Hannah Jeep

Awesome deal and awesome customer service. If you want a sales person who is warm, friendly, not high pressure and truly cares about your car buying experience, ask for Curtis Sprague. If you want a sales person who is warm, friendly, not high pressure and truly cares about your car buying experience, ask for Curtis Sprague. More

Poor Customer Service; don't believe their smiles So on April 3rd we purchased a Jeep from Dick Hannah Jeep in Vancouver. We already knew which vehicle we wanted, had the price worked out with them a So on April 3rd we purchased a Jeep from Dick Hannah Jeep in Vancouver. We already knew which vehicle we wanted, had the price worked out with them and all we had to do was show up take a look and get down to paperwork. We have done this type of purchase before and we meet with the person at the dealership that we had worked out the plan. We were assured that the vehicle would be there when we came in at our appointed time. When we arrived we were saddled with Mandy. Yes saddled, why that description? Because she doesn’t know her product or her inventory. After a while they were able to locate the vehicle that had been discussed. Mike Findlay pretty much begged us to provide a 10 on their review. We did mostly because at that time they had “fixed” the issues. We were told that it would take a bit to receive plates. That we would receive plates. On May 17 Mandy called to see how things were going. We inquired of plates. She asked us to hang on. She returned after checking and said oh your plates are in. That is not helpful. We paid $30 for a secondary temporary plate waiting for ours to arrive. Yet they had been at the dealership. No one called to alert us to the receipt at the dealership. My job is one that on occasion we are too busy for me to make a trip over the border. They do not care. They say they don’t mail them. Well, at least they should provide a phone call alerting us to the fact that they are in. At least they should return our calls when they say they will have to get back to us. You know customer service. They on the other hand just want to move cars. They cannot follow through. They admit to a disconnect between Internet sales and actually picking up the vehicle. Yet they don’t fix it. I give them a -2. They clearly are not interested in return customers and at this point not worth the time to drive over the border. More

Got a new jeep renegade Staff was awesome. Got me into a new car fast and we're excited for me. Very helpful, Bill helped me and even called few days later to see how I was e Staff was awesome. Got me into a new car fast and we're excited for me. Very helpful, Bill helped me and even called few days later to see how I was enjoying my jeep. Also answered questions. Great guy More

Jeep Purchase We were not planning on making a car purchase, just looking. The salesman, Vasiliy, made everything very easy. He wasn't high pressure and he worked We were not planning on making a car purchase, just looking. The salesman, Vasiliy, made everything very easy. He wasn't high pressure and he worked with us to get a deal that we were satisfied with. I went back a few days later to get the spare key and he went over all the settings in the car. Showed me how to program and adjust everything. All the employees that we dealt with @ DH Jeep were very friendly. We would definitely buy another car from Vasiliy!! More

Amazing people! I came to Dick Hannah to purchase my first new car. Curtis instantly came up and helped me find the perfect Jeep Wrangler and acted like he had been m I came to Dick Hannah to purchase my first new car. Curtis instantly came up and helped me find the perfect Jeep Wrangler and acted like he had been my friend for years. I plan on keeping this car for a very long time, but I will be back if I ever need another new car! :) More

Awesome customer service! We had the best experience. Curtis sprague made us feel very comfortable. I am looking for a car soon and will come here because it was such a great e We had the best experience. Curtis sprague made us feel very comfortable. I am looking for a car soon and will come here because it was such a great experience!😊 We will recommend this dealership and be returning customers . More

Love this place Our 3rd car from this dealership would not go anywhere else. Aladdin is the best no pressure will get you the best deal and give dos out for returning Our 3rd car from this dealership would not go anywhere else. Aladdin is the best no pressure will get you the best deal and give dos out for returning customers More

Great people. Great price! "Believe in nice" is their motto and they certainly live up to it. Friendly, helpful and non-intrusive. Mandy and Curtis were awesome. Thank you for a "Believe in nice" is their motto and they certainly live up to it. Friendly, helpful and non-intrusive. Mandy and Curtis were awesome. Thank you for a great experience. We are thrilled. More

Curtis was great to work with! We stopped by Dick Hannah's not entirely anticipating that we'd leave with a new car the same night- but that's exactly what happened and we couldn't We stopped by Dick Hannah's not entirely anticipating that we'd leave with a new car the same night- but that's exactly what happened and we couldn't ne happier. Curtis was very helpful with picking out the right Jeep, easy to work with and we never felt like we were being haggled. Highly recommend! More

Great Team! Curtis was wonderful to work with, he listened to what I wanted and helped me find it! He genuinely enjoys helping people find the right vehicle and Curtis was wonderful to work with, he listened to what I wanted and helped me find it! He genuinely enjoys helping people find the right vehicle and it shows. Curtis was with me, from the beginning of my search, right up to the point where I drove out in my new Dodge Journey. Mike was also very helpful, when it came to financing. Again, he worked with me to ensure I was able to stay within my budget. Ron, who walked me through the paperwork, was patient with all my questions and made the process of signing very easy. I would highly recommend this Team of Professionals! More