Dick Hannah Jeep

I recently e-mailed Dickhannah.com inquiring about a used truck (07/18). Within 3 minutes I received a call from Seth and made an appointment to come in and test drive. I was late. Seth was busy and witho truck (07/18). Within 3 minutes I received a call from Seth and made an appointment to come in and test drive. I was late. Seth was busy and without any hesitation, he turned us over to Jim. Jim was very helpful and knowledgeable and took us for a drive explaining all about the vehicle. There has been no pressure sales so far (actually, throughout the entire two deals). Jim was great and made the whole experience personal. We decided to buy the vehicle and was handed over to Bret in financing, who had a sense of humor from the beginning. Bret was very knowledgeable, fast and personable. The service we received on Monday was so excellent,we returned on Tuesday for another vehicle. We dealt with Jim again, who brought your desk manager, John in, who tried on both occassions (used and new vehicle) to make the deal happen and did what he said. The whole experience with these gentlemen at Dick Hannah Chrysler, Jeep and Dodge was the BEST EXPERIENCE that my fiance and I have ever had at a car dealership. They made us feel welcome, respected, and like family. All four of them are an asset to your team. Thank you all and we will (and have already) recommend everyone interested to go visit this dealership not to mention the service commitment by Dick himself and his commitment to the environment. Thank you, Seth, Jim, Bret and John on a wonderful experience. Thank you Gentlemen, Lance Szela and Andrea Buchholz (soon to be Mr. & Mrs. Szela) More

Jim Davella provided my family and me with a terrific car buying experience. We first made contact via telephone and outlined the parameters of a deal that we felt would work for us, then we asked Jim to ca buying experience. We first made contact via telephone and outlined the parameters of a deal that we felt would work for us, then we asked Jim to call us back if he felt he could make something work. Later, Jim and then Tim called us back and provided us with all the detail that we needed to come to the dealership. Both were pleasant and informative and assured us that the basic terms we requested were achievable. Once we arrived at the dealership both Jim and Tim greeted us and made us feel welcome and important. Jim spent several hours with us and was absolutely gracious throughout the entire process. We especially appreciated Jim’s patience and earnest support which provided us the opportunity to comfortably work through a few issues and ultimately make our decision. The car buying experience is complicated and can involve awkward moments, however both Jim and Tim were unwaveringly consistent, polite and fair. We would enthusiastically recommend Jim Davella and Tim to anyone that is interested in buying a car. Thank you Jim and Tim. More

Buying my new car with Dick Hannah was the best experience I ever had. Jim was so helpful and patient. The whole staff made me feel valued as a customer and worked extremely hard. I ended up with t experience I ever had. Jim was so helpful and patient. The whole staff made me feel valued as a customer and worked extremely hard. I ended up with the perfect car and I am thankful every day I get to drive it. More

Purchased a new Jeep from Dick Hanna Vancouver, and got the wrong vehicle for me. They went to extreme measures to void the first sale, and get me the vehicle that was right for me. They gave me full price the wrong vehicle for me. They went to extreme measures to void the first sale, and get me the vehicle that was right for me. They gave me full price I paid for the 1st vehicle, and a fair and honest price on the second. They couldn't have done any better in my opinion. I will remember this the next time I need to purchase a vehicle. More