Dick Scott Motor Mall

Has good quality and service His service is good and completely. But I suggest may be he can prepare the car before customer come and that could save lots of time. His service is good and completely. But I suggest may be he can prepare the car before customer come and that could save lots of time. More

Not bad The car is good and comfortable. And the service is a little bit slow to solve your problem but the result is not bad. i think they can prepare the ca The car is good and comfortable. And the service is a little bit slow to solve your problem but the result is not bad. i think they can prepare the car before buyers come. Customers don’t want to spend lots of time waiting for you. More

Great experience! I had to take my truck in to get a wheel sensor replaced and some order neutralizer done. Sensor is good and most of the smell is gone. I really appre I had to take my truck in to get a wheel sensor replaced and some order neutralizer done. Sensor is good and most of the smell is gone. I really appreciated the fact that they gave me a loaner vehicle to use and the fact that it was a brand new truck! My only complaint would be that when I traded in my old vehicle for this one, I left a hat and gloves in it and now they can't be located. All and all great experience and really friendly people. More

awful experience, won't ever go back Service department is garbage. second visit with my current truck. First was a warrantee, took 3+ days to reflash the computer because the diesel inje Service department is garbage. second visit with my current truck. First was a warrantee, took 3+ days to reflash the computer because the diesel injection was screwing up. This trip was the nail in the coffin of ever, EVER using this dealer again for anything. I will drive to another dealer all day, every day before I go back to this on. I have purchased a vehicle at this dealer and have taken multiple chrysler products for service. Between my wife and I, we have had a couple dozen chrysler cars and trucks. So lets get back to the most recent visit. I was in to get the oil changed and fuel filter replaced. I brought my own oil. The service tech evidently can't see or read because the direction to use customer oil was on the paperwork, The jug of oil was on the floor in view. Surprise! they used the generic bulk oil. Scott comes out to tell me that they didn't use my oil and do I want to drain the oil they put in or leave it and they would not charge me for the oil. I told him to leave it in. I wasn't happy but oh well. Then I got the bill. They charged me $15 labor for changing the oil/filter and $100 to change the fuel filter. This morning I looked on youtube to see how difficult it is...... Its a 10 minute job at the most. So the "I will eat the cost of the oil" BS is just that BS!!!! So an oil service and fuel filter changed where I brought the oil still cost me just shy of $240. Talk about getting screwed. So I looked online and I can buy Mopar filters and synthetic oil totaling $125. I have no problem paying extra for someone to change it for me but 100% markup is obscene! It is a true shame you let your last service writer Jessie leave. He knew how to run a service group. OH I forgot to mention when I got home I took a look under the truck and hood because the overwhelming smell of diesel, I was concerned it was leaking. Nope not leaking but oil and diesel were all over the engine compartment because the idiot that changed the oil/filters didn't bother to use a shop rag and wipe his mess up. I had to do that when I got home. I think the dealership even charged me $18.25 for misc supplies. Know for sure it wasn't a shop rag! My advice, go to Pinkney, Brighton, Fenton, Lansing anywhere but Dick Scott in Fowlerville. I wish I could give zero stars! More

Ram 1500 I had a pretty good experience all and all. My only complaint would be that the inside of the vehicle could have been cleaned better. I got what I wan I had a pretty good experience all and all. My only complaint would be that the inside of the vehicle could have been cleaned better. I got what I wanted at the price I wanted to spend. More

Consistently Great Service" Recently moved to this area and I am so glad this dealership is in my area. Scott Combs and his team, specifically Nick Lennard have provided exempla Recently moved to this area and I am so glad this dealership is in my area. Scott Combs and his team, specifically Nick Lennard have provided exemplary service on more than one occasion. Would highly recommend them to anyone needing a trustworthy repair on their vehicle. More

Shopping experience Didn't intend to find what I wanted. Silver will reflect the light to keep it cooler. You just need to find some brighter colors. Next time bright re Didn't intend to find what I wanted. Silver will reflect the light to keep it cooler. You just need to find some brighter colors. Next time bright red. More

Very happy They worked to get me the vehicle I wanted for the price I could afford. I am very happy with my new Jeep and my sales experience They worked to get me the vehicle I wanted for the price I could afford. I am very happy with my new Jeep and my sales experience More

Very disappointing and I expect better from DSMM. Answering service is a joke. 2 transfers then a dropped call. Finally spoke with service and arranged an 8am appt the next day. After great personal a Answering service is a joke. 2 transfers then a dropped call. Finally spoke with service and arranged an 8am appt the next day. After great personal arrangement, I got the car there at 8am. Expecting a call all day for an estimate and explanation of what they found. I call at 3pm and he says they're not through with it yet. I had to have the car. I show up and see that the car was never touched or looked at! Why was there an agreed upon appt set at 8am and the car wasn't going to be looked at until after 3pm or not at all ! He said they had a big workload. Poor. The $127 price for a monitor hook up to evaluate the problem is ridiculous too ! I have to go elsewhere and I am very disappointed. I have bought 6 new vehicles from DSMM over the years and I am seriously considering going to another dealership next time if this is the way Service treats their customers. I have a good mind to speak with Mr. Scott.. Shameful. More

Great and speedy service! Highly recommend! They worked with my busy schedule and got me in and out of there will amazing speed and service. Thanks again to all the service Highly recommend! They worked with my busy schedule and got me in and out of there will amazing speed and service. Thanks again to all the service crew! More