Dick Scott Motor Mall

Very disappointing and I expect better from DSMM. Answering service is a joke. 2 transfers then a dropped call. Finally spoke with service and arranged an 8am appt the next day. After great personal a Answering service is a joke. 2 transfers then a dropped call. Finally spoke with service and arranged an 8am appt the next day. After great personal arrangement, I got the car there at 8am. Expecting a call all day for an estimate and explanation of what they found. I call at 3pm and he says they're not through with it yet. I had to have the car. I show up and see that the car was never touched or looked at! Why was there an agreed upon appt set at 8am and the car wasn't going to be looked at until after 3pm or not at all ! He said they had a big workload. Poor. The $127 price for a monitor hook up to evaluate the problem is ridiculous too ! I have to go elsewhere and I am very disappointed. I have bought 6 new vehicles from DSMM over the years and I am seriously considering going to another dealership next time if this is the way Service treats their customers. I have a good mind to speak with Mr. Scott.. Shameful. More

Great and speedy service! Highly recommend! They worked with my busy schedule and got me in and out of there will amazing speed and service. Thanks again to all the service Highly recommend! They worked with my busy schedule and got me in and out of there will amazing speed and service. Thanks again to all the service crew! More

Easy service and easy sales My first oil change and it was simple and inexpensive. Plus while waiting I purchased a used car with salesman Rick T. The whole experience was easy My first oil change and it was simple and inexpensive. Plus while waiting I purchased a used car with salesman Rick T. The whole experience was easy and pleasant. More

Not really great follow up The service manager is really nice, and the courtesy shuttle was great and no waits, that being said, my windshield washer wasn't working on my 2017 R The service manager is really nice, and the courtesy shuttle was great and no waits, that being said, my windshield washer wasn't working on my 2017 Ram, took to service, was told "It just didn't have enough fluid in it to work, or turn indicator light off" and I took it out the door, Refilled reservoir, STILL DIDN"T WORK LIGHT STILL ON< just same way I took it in, SO, I called and made appointment and returned vehicle to service dept., This time they said "We did find a small leak in the reservoir, and the part has to be ordered, I'll call you tomorrow (Wed) so you know you can bring it in on Thursday and get it replaced as it is 2 hr book repair" OK, Well, Wed, came and went, as now has Thursday and Friday, no phone call, no info, NOTHING" I should not have to keep calling THEM over and over to get things moving. A good service department, diagnoses and fixes things completely and correctly the first time, or gets parts ordered, makes sure the parts arrive and THEN CALLS the customer to let them know their parts are in so they can return vehicle for the completed repair. This has not happened in the two times I have had to try to get service at Dick Scott Motor Mall in Fowlerville. While I understand service departments are busy, continued lack of follow through or incomplete/incorrect repairs are not they I think they want to become "Less" busy. More

2019 Jeep Wrangler purchase My new vehicle purchase with Dick Scott motor mall in Fowlerville was absolutely the most hassle free vehicle purchase I have experienced. Thanks so m My new vehicle purchase with Dick Scott motor mall in Fowlerville was absolutely the most hassle free vehicle purchase I have experienced. Thanks so much to Jim Dwyer for his commitment to making the process go quickly and smoothly and without any high pressure tactics. I have no reservations in recommending both Jim and the dealership to anyone looking for a new vehicle. Once again thanks for your commitment to making the process enjoyable and stress free. Mark Panoff More

First Car I was looking for a car for over a year and had the pleasure of working with Nelson to look at a couple of cars over that time period. When I found th I was looking for a car for over a year and had the pleasure of working with Nelson to look at a couple of cars over that time period. When I found the perfect car, Nelson made the car buying process stress-free for a first time buyer and selflessly went out of his way for us. The rest of the staff was very pleasant and helpful.. we will be sure to return for our next vehicle purchase. More

THE BEST LEASE EXPERIENCE MY HUSBAND AND I WENT ON A SATURDAY TO CHECK OUT THE NEW 2019 CARS THAT WERE AVAILABLE TO LEASE. WE HAVE LEASED SEVERAL TRUCK AND CARS, I'VE HAD SOME MY HUSBAND AND I WENT ON A SATURDAY TO CHECK OUT THE NEW 2019 CARS THAT WERE AVAILABLE TO LEASE. WE HAVE LEASED SEVERAL TRUCK AND CARS, I'VE HAD SOME ANXIETY WHEN GOING TO A DEALERSHIP, AND THE PRESSURE I FEEL. WE HAD NO INTENTION ON TURNING MY LEASE IN YET, AND WHEN WE CAME TO YOUR DEALERSHIP, WE WERE GREETED BY A SALESMAN SCOTT, WHO WAS WILLING TO SHOW US SOME VEHICLES, NO PRESSURE, LET ME TRY OUT A FEW TO DRIVE, AND AFTERWARDS SAT DOWN WITH US ABOUT THE DIFFERENCES BETWEEN SUV'S. SCOTT WAS SO PROFESSIONAL BUT NOT PUSHY AT ALL. AFTER SPENDING A FEW HOURS THERE I FELT LIKE FAMILY, AND YOU KNEW HE REALLY CARED ABOUT US. I HAVE NEVER BEEN TO A DEALERSHIP, AND WE'VE BEEN TO MANY, THAT TREATED US SO GREAT. NEEDLESS TO SAY, WE PURCHASED A NEW LEASE THAT DAY, AND I LOVE MY NEW CHEROKEE. SCOTT'S KINDNESS AND WARMTH KEPT US FROM SHOPPING AROUND AT OTHER DEALERSHIPS. I WOULD RECOMMEND THIS PLACE TO EVERYONE. More

Another Great Experience! Together my wife and I have purchased 1/2 a dozen vehicles from Dick Scott Motor Mall over the years. Each purchase was the same - off the charts ser Together my wife and I have purchased 1/2 a dozen vehicles from Dick Scott Motor Mall over the years. Each purchase was the same - off the charts service, knowledge and professionalism. I appreciate the "no pressure" sales approach and excellent follow through. They do what they say they're going to do. I truly have a great experience every time I deal with this dealership. I can't say enough good things about it and I often recommend them to friends and family. I'm not the type to recommend a lot of things unless I fully believe in it. Thank you for always taking care of us with our vehicle needs. More

collision department Collision worked on my Grand Cherokee on several different occasions. Addressing as small a job as a quarter size chip in the paint to fixing it after Collision worked on my Grand Cherokee on several different occasions. Addressing as small a job as a quarter size chip in the paint to fixing it after a major accident. The department does wonderful work, Scot is very nice to deal with and is very responsive. I recommend Dick Scott Motor Mall to everyone. More

Fantastic service Fantastic all around sales service and friendly environment and quick service , easy access to and from the expressway, great price, clearness of a Fantastic all around sales service and friendly environment and quick service , easy access to and from the expressway, great price, clearness of all the shop, bldg and restrooms More