Dick Scott Motor Mall

Pregnant and stuck in the middle of nowhere! My van broke down on the highway in Fowlerville and I had it towed to Dick Scott Motor Mall. I was from way out of town, had no clue where I was, I wa My van broke down on the highway in Fowlerville and I had it towed to Dick Scott Motor Mall. I was from way out of town, had no clue where I was, I was 7 months pregnant and I was supposed to be in Ann Arbor that evening. One of their staff ,Scott Combs was the most helpful person I could have asked for. They not only figured out what was wrong with my van, but got it right in and fixed it, and had me on my way within a few hours. I couldn't have asked for a better experience and I am so grateful for the help and understanding I received that day! If you're going to break down, you want it to be here! More

Great car-buying experience I always dread buying a new car because I am worried about pushy salespeople and paying more for what I asked for. Working with Mark G. at Dick Scott I always dread buying a new car because I am worried about pushy salespeople and paying more for what I asked for. Working with Mark G. at Dick Scott changed all of that. I got an amazing car and he really worked to get me the financing, payments, warranty, and everything I needed. He did the work before I arrived so that it took less stress and time away from me. My family/extended relatives have used Dick Scott in the past and all of them have been satisfied and continue to buy cars through them. Definitely the place to go! More

Awesome Sales Person, Terrible Service/Exprience I bought a Jeep at this place a couple months ago. I had to buy it within days because my vehicle died, and Ashley at Dick Scott was great and was abl I bought a Jeep at this place a couple months ago. I had to buy it within days because my vehicle died, and Ashley at Dick Scott was great and was able to facilitate a purchase I wanted within days. However, after buying a 40K vehicle I couldn't manage to get more than 1 free oil change out of the deal, and the overall respect I got post purchase was none. It then came time for my first oil change. I was at 4,000 miles. I was told that I get a free 1,000 mile maintenance. On the phone when I scheduled my oil change I asked if it was ok to get the general 1K maintenance done at the same time even though I was at 4K. I was told on the phone this was acceptable. The reason I wanted to do this is because I get 1,000 points at their dealership which would allow me to get some scratches touched up for free. When I got there, the service guy told me he would have to talk to a manager. The manager said no he can't. I told the manager this would result in me never coming back, he said no he can't do it, because I didn't come in at 1K miles. Long story short, touching up a couple paint scratches isn't worth a life long customer. Will never come here again. More

Best Jeep experience ever-2 Rubicons in last 3 years.. Eric Roundy has provided the best buying experience I could ever hope for...thanks for making this another great purchase (2 Rubicons)!! Awesome...wil Eric Roundy has provided the best buying experience I could ever hope for...thanks for making this another great purchase (2 Rubicons)!! Awesome...will keep coming back for more!! More

Customer service hits it out of the park I was looking for a new truck and our salesman asked questions to narrow down the intended use of the truck and what features I would be interested in I was looking for a new truck and our salesman asked questions to narrow down the intended use of the truck and what features I would be interested in having on the vehicle. Test drove one of the trucks on the lot and after shopping around and comparing brands of manufacturers the wife and I decided on a new Ram. The salesman searched and found a truck that met our needs and after confirming with us they traveled 500 miles to pick up this vehicle and trailered it back. The day the vehicle was ready for us to pickup the dealership sent a driver to give us a ride to the dealership so that we could enjoy driving our new truck home together. I do not believe you could be treated better anywhere else if you are considering purchasing a vehicle. Everyone we interacted with was great and provided us with an experience that made us feel great. More

Very accommodating Buying a car here was very enjoyable. I called ahead as I had an idea of what I was looking for and they had a great car waiting for me. Everyone was Buying a car here was very enjoyable. I called ahead as I had an idea of what I was looking for and they had a great car waiting for me. Everyone was friendly and helpful. Our schedule was very busy so they delivered the vehicle to my home. Much appreciation! They even gave a follow up courtesy call to see how things were going with our new Jeep. We've had the Patriot a few months now and are very satisfied with this vehicle. More

Surprise! I went in for an oil change and while I was waiting I walked around the lot. Took a car for a test drive, loved it and drive off the next day with my I went in for an oil change and while I was waiting I walked around the lot. Took a car for a test drive, loved it and drive off the next day with my brand new Challenger. More

Best customer Sales force Nelson Cypher is Tops in his fiel Outstanding experience with Nelson Cypher salesman! He does an excellent job! A lil time consuming but he sped us through the lease process! Great jo Outstanding experience with Nelson Cypher salesman! He does an excellent job! A lil time consuming but he sped us through the lease process! Great job! More