Dick Scott Motor Mall - Service Center

Great service Easy to schedule, drove right in at my appointment time. Fixed the problem in good time. The staff is always friendly and answer my questions, even Easy to schedule, drove right in at my appointment time. Fixed the problem in good time. The staff is always friendly and answer my questions, even if they're for a different car. More

Ram 2500. Excellent, quick, dependable service ALWAYS! I have always been treated like an important customer or client by all of the folks in the Service Depart Excellent, quick, dependable service ALWAYS! I have always been treated like an important customer or client by all of the folks in the Service Department. AAAAAA++++++ More

Left Hanging Took my Journey in with 20,000 miles for tire rotation and balance and only got the rotation. Took it back in for the tire balance which they said sev Took my Journey in with 20,000 miles for tire rotation and balance and only got the rotation. Took it back in for the tire balance which they said several needed to be adjusted and left with a vehicle pulling hard to the right. Took it back in again to get it corrected as well as a rattling sound and was told I have strange tire wear so they had to play with the tire rotation to stop it from pulling. " Probably put it back the way it was originally" I was told to come back after 7 or 8 thousand miles and they would try to rotate them again. They said they couldn't hear the rattling sound. As a result I listen to the rattling every time I leave my house and I will probably have to buy new tires soon which sucks. I got 68,000 miles on my 2012 Journey's first set of tires. If it wasn't for my salesperson-Nelson Cypher I would never go back to them. More

Service Safety recall. In on time and service work was done fast and i’ Pleased with the service center and the people who wrote up the paperwork . Safety recall. In on time and service work was done fast and i’ Pleased with the service center and the people who wrote up the paperwork . More

recalls Parts for recall are still on order. They ordered the parts the week before I came in. Parts are still not in a week later. Parts for recall are still on order. They ordered the parts the week before I came in. Parts are still not in a week later. More

Poor vehicle inspection report I'm new to the area and this was my first visit to this dealership for service. The oil & filter change which I went in for was a great experience, I'm new to the area and this was my first visit to this dealership for service. The oil & filter change which I went in for was a great experience, service was quick and staff was courteous and professional. My dissatisfaction is with the free vehicle inspection report, everything was checked off green as being in good condition, even the brake pads which I found out 50 miles later were actually worn out and needed replacement. If the mechanic had actually looked at them and recommended replacement, the repair would have been a fairly inexpensive set up brake pads. One of the brake pads wore out completely, damaged a rotor and I ended up with an expensive repair to replace the pads but also the rotors. A proper inspection could have saved me a few hundred dollars. More

Friendly, professional, helpful, knowledgeable Have always had a very good experience no matter what department we've worked with. They always take their time and make sure we are taken care of. Have always had a very good experience no matter what department we've worked with. They always take their time and make sure we are taken care of. Great team! More

Check engine light Their service was top notch as usual! I was out in two hours. Which included an oil change. They did a good job keeping me informed of progress of my Their service was top notch as usual! I was out in two hours. Which included an oil change. They did a good job keeping me informed of progress of my car. More

Jessie is the man! Jessie in Service is why I come to Dick Scott for all my vehicle and encourage family and friends. It was a bummer when Jessie left and he know his s Jessie in Service is why I come to Dick Scott for all my vehicle and encourage family and friends. It was a bummer when Jessie left and he know his stuff when it comes to Dodge it any other make or model. He’s funny and helpful and always explains the situation on repairs and why something broke or needs repair. More