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Dick Smith Ford - Service Center

Raytown, MO

3.9
18 Reviews

18 Reviews of Dick Smith Ford - Service Center

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August 02, 2021

"Good service and good service reps thanks john and dee..."

- gentryhart03

Good service and good service reps thanks john and dee

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : john and jim leathers
Aug 03, 2021 -

Dick Smith Ford responded

Thank you for the stellar feedback and for choosing Dick Smith Ford - we all appreciate it very much!

Aug 05, 2021 -

gentryhart03 responded

Thx for your expeditious servicing and more than kind interaction with me during my wait for the servicing of my car. This goes to dee, john, and jim leathers @ dick smith ford.

June 29, 2021

"Had a great experience with Jim Leathers at Dick Smith..."

- DERD

Had a great experience with Jim Leathers at Dick Smith Ford. He helped us purchase a used vehicle that fit our family's needs and made the entire process easy and enjoyable. He was so knowledgeable it really helped make the buying quick. He also has helped us get several cars into the shop and serviced in a timely fashion. Thanks, Jim!

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jun 30, 2021 -

Dick Smith Ford responded

Thank you for taking the time to review us! We are very proud to have Jim on our team, and we will be sure to let him know how much you appreciate his help. Drive safely in your new vehicle, and congratulations! We hope to see you back at Dick Smith Ford down the road!

October 07, 2020

"I had my truck towed to Dick Smith Ford because I lost my..."

- Big Jim

I had my truck towed to Dick Smith Ford because I lost my key. They have had my truck since Friday 10/2/20 and they still don't know how to program a freaking key for my truck. Now they want to change the switch. I didn't have NO issues with my switch I just lost my key to my truck. It's evident that no one know what they are doing. I need my truck it's my only transportation. I will reach out to the head office to get this mess taken care of. I just need a key.

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Quality of Work
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Overall Experience
Recommend Dealer
No
Employees Worked With
Oct 28, 2020 -

Dick Smith Ford responded

I apologize for the lack of communication on our end and I am sorry to hear that your service is taking longer than we had anticipated. I understand how frustrating that can be, and I would appreciate the chance to speak with you directly to see if we can straighten things out. I will search for your contact information but without your full name, it will be difficult to locate. Please do not hesitate to reach out to me at your earliest convenience. Thank you, Gregg Shull - Service Manager - 816-838-8521

October 06, 2020

"Brought my truck in and got 2 new tires. They had me put..."

- BMH

Brought my truck in and got 2 new tires. They had me put my wheel lock in the cup holder. When I went to get my tires rotated the first time the wheel lock wasn’t there. I talked to the guy that helped me said come in so he could see what size it was. He wasn’t there when i went and I got sent away and they told me they used their own. It’s a large sized lock. Another dealership didn’t even have one. I’m sure they kept it for their own. They also put my fender flares on wrong and they had me come back 2 more times to get them put on correctly. This place is a joke.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
No
Employees Worked With
Jeremiah Morgan
Oct 28, 2020 -

Dick Smith Ford responded

This is a very concerning review to read, and I would certainly like to speak with you directly about what happened during your recent visit. Unfortunately, I am unable to find your contact information without a full name - would you consider giving me a call? Thank you, Gregg Shull - Service Manager - 816-838-8521

August 27, 2020

"The actual service was great. Everything got repaired...."

- Jimthegreat

The actual service was great. Everything got repaired. I'm not sure why but kyle was really unprofessional with me during my stop. He's kind of rude.

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
No
Employees Worked With
Sep 16, 2020 -

Dick Smith Ford responded

Jim, while I am glad to hear that you are satisfied with our services, I am concerned by your additional feedback. We strive to provide friendly and professional customer service and I apologize if we missed that mark. I think it would be best if we discuss your experience together. Please consider giving me a call. Thank you, Ryan Ortiz - General Manager - 816-353-1495 ext. 242

March 31, 2020

"We had a great experience at ford. Great and fast..."

- karleepaigee

We had a great experience at ford. Great and fast service. They did their best to get us a good deal and what was best for us.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Apr 01, 2020 -

Dick Smith Ford responded

Karlee, thanks for stopping by to leave Dick Smith Ford a five-star review! We look forward to your next visit!

December 21, 2019

"Michael Libby was great to work with. He made the process..."

- lbateman72

Michael Libby was great to work with. He made the process of buying our new car a smooth and pleasant experience. I would definitely recommend using Dick Smith Ford!

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dec 23, 2019 -

Dick Smith Ford responded

Thank you for the review! We are happy to hear that you enjoyed working with Michael. Providing a smooth and pleasant car buying experience is always the goal here at Dick Smith Ford, and we are pleased to know that we hit the mark. We will be sure to let Michael know that you appreciate him!

November 29, 2019

"Second time buying with Dick Smith and second time..."

- Wsweetin15

Second time buying with Dick Smith and second time getting an awesome deal, will be back again! Was a simple and straight forward buying experience

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dec 02, 2019 -

Dick Smith Ford responded

Thank you so much for coming back to Dick Smith Ford! We are delighted that you had another positive experience working with our team. Safe driving in your new ride and see you next time!

November 16, 2019

"Josh was very helpful an lead me in the right direction ,..."

- Ronnie Smith

Josh was very helpful an lead me in the right direction , he is very good with the job he got hired on for! I recommend him to anyone!!

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Josh Fernandez
Nov 18, 2019 -

Dick Smith Ford responded

Thank you for stopping by to commend Josh, Ronnie! We really appreciate your kind words.

December 09, 2018

"'"LEAKS ALL OVER THE PLACE ""

- james58

I brought my 07 edge in to have water pump replaced ended up with damaged gaskets and power steering line leaks ( NEVER AGAIN)!!!!!!!!!! THEY SUCK

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
No
Employees Worked With
brad
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