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Dick Smith Hyundai of Greenville
Greenville, SC
1,438 Reviews
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 2:00 PM
Sunday Closed
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Showing 1,438 reviews
August 17, 2025
Although they were having technical issues with their front office phone system, Dick Smith Hyundai went above and beyond to service my Santa Fe, resolve a recall issue, and replaced my radio due to anot front office phone system, Dick Smith Hyundai went above and beyond to service my Santa Fe, resolve a recall issue, and replaced my radio due to another technical issue. They provided me with a loaner car at no extra cost. Chris, James, and Nicole made sure to contact me directly to give me updates and provided me direct contact for additional support.Thank you for everything. More
by EROSALES68
Verified CustomerEmployees Worked With
Chris, James, Nicole
August 17, 2025
I had great service when I took my Palisade in for service. They keep me updated on the status of my car. James was super in getting me checked and out and answering my questions! Thank you! service. They keep me updated on the status of my car. James was super in getting me checked and out and answering my questions! Thank you! More
by BETTYPAULS
Employees Worked With
James
August 14, 2025
All was fine until time to pay when the authorized amount increased with no prior communication of any kind. The amount was $20. When I asked why I was told the “system” doesn’t add labor to the authorized increased with no prior communication of any kind. The amount was $20. When I asked why I was told the “system” doesn’t add labor to the authorized amount. “Whaaaat” This time it was only $20 if the true reason it could have been a much larger amount. This is an unacceptable way to do business. More
by MAFIDUCCIA
August 13, 2025
Not for me anymore. Made an appointment for a week out for an oil change. Arrived and after an hour of waiting I was told they do not have a filter for my car. Told it w Made an appointment for a week out for an oil change. Arrived and after an hour of waiting I was told they do not have a filter for my car. Told it will arrive in 30 minutes. 1:15 minutes later the filter arrived. Went to speak with the manager Aaron about not having the filter before and his reply was we’re no longer a Genesis dealer! My reply is that my appointment was a week out , do you not look to see what parts are need for upcoming appointments? Then Aaron’s side kick says , oh you’re the one that brought in your own oil and they thought you had the filter. My reply, I didn’t say I was bringing my oil in. Besides in the past you didn’t carry what the manufacturer recommended in the 100% synthetic. Aaron’s answer…. Yes we do. Round and round we go…. NOWHERE! No I’m sorry , just a lot of back talk . The bill for an oil change was $30.00 labor $25.41 oil filter $2.00 misc. charge? Just under $60.00 for and oil change and I supplied the oil!!! I have never paid that at Dick Smith in the past. This morning I received a text from the dealer saying if I can’t give a positive review please call. CALL!!! Why so they can bury my experience? Arron and his side kick are running a “ slick” service department now. Not one I care to be part of. Thank you for your time on this matter. Patti Manning P. S. I love my Genesis and if they were still a Genesis dealership I would not buy my new one from them. More
by MPATTI07
Employees Worked With
Aaron / service manager
August 10, 2025
Overall they get the job done. Little longer than expected, but I understand you guys are busy. Little longer than expected, but I understand you guys are busy. More
by 4ROBERTBRYANT
Employees Worked With
Other Employees :
Deneil Mohammed
August 10, 2025
I had a dead battery in my SUV. Roadside assistance gave me a jumpstart so I could eat to the dealer. Prior to going to the dealer, I called them and spoke with a very helpful gent Roadside assistance gave me a jumpstart so I could eat to the dealer. Prior to going to the dealer, I called them and spoke with a very helpful gentleman whose name was, Javvari? Or a name very similar sounding, who told me to head on over and they would help me out. Arrived at the dealer, checked in, they took my car back, replaced the battery, and was on my way in about 20 minutes. Great service and thanks for getting me in so fast Mr. J!! More
by NURSECLARK9
Employees Worked With
Did not work with Sales
