Dick Smith Hyundai of Greenville

The Dealer with profitional and honest service, they are fantastic, the next car maintenance wiil be with them, I am very satisfied fantastic, the next car maintenance wiil be with them, I am very satisfied More

Dealership is decent at finding root cause for issues as long as the root cause is something is broken or there is an error code. Otherwise they cant find the issue. They failed to diagnose a bad wheel be long as the root cause is something is broken or there is an error code. Otherwise they cant find the issue. They failed to diagnose a bad wheel bearing on a 2010 elantra. They cant figure out what is causing the pulsating in the wngine when the gas kicks on in 3rd gear on a 2024 santa fe. More

Although they could not find the problem with why my 2021 Hyundai Elantra Hybrid is shutting down (all electric completely dead, by design, to protect from total discharge - and can only start via the emerg Hyundai Elantra Hybrid is shutting down (all electric completely dead, by design, to protect from total discharge - and can only start via the emergency 12 volt button) they did a thorough investigation, and explained things well and answered all my questions. James was very nice and I appreciate everything done to check out my car. More

Great dealership! We had a wonderful experience working with Solo on finding the right car for us. He was very attentive, thoughtful, and worked hard to answer all of We had a wonderful experience working with Solo on finding the right car for us. He was very attentive, thoughtful, and worked hard to answer all of our questions. Jose was a great manager, who was very helpful in our purchasing process. More

My Tucson was serviced in a timely manner and Brittany was great at communicating throughout the process. She called us several times to discuss the service work. Brittany was not available when we pi was great at communicating throughout the process. She called us several times to discuss the service work. Brittany was not available when we picked up the car, however the gentleman at the service center was helpful and friendly. We will be going back to Dick Smith Hyundai in the future! More

Our salesperson was extremely attentive, responsive and genuine throughout the process. All or questions were answered genuine throughout the process. All or questions were answered More

The service department is very friendly and helped me with my needs, service was done very quickly with my needs, service was done very quickly More

I called to set my appointment and voice my concerns and was promised a call back. That never happened. I called the service department to again attempt to discuss the complaint of my vehicle on going issue was promised a call back. That never happened. I called the service department to again attempt to discuss the complaint of my vehicle on going issue and to address the need of loaner and I received NO call back. When I arrived on the date of service I was told to sit and wait for a courtesy shuttle ride home. After sitting for a while, I checked with the front desk and it turns out that person had called out, which I can understand what I don’t understand is the lack of communication. I have been service in other dealers where they will send you home in an Uber if no courtesy Shuttle was available. I purchased my vehicle from another Hyundai dealership in Florida. This vehicle has been a headache and has already needed a new transmission within the first two months of owning it that’s not the dealerships faults. But had someone called me back they would’ve understood my concerns and had a loaner available for me. 24 hours after having my vehicle, I received a call advising that a loaner would be available. Please understand purchased a seven passenger vehicle because that is what my family needs and to be put in a smaller vehicle is unsatisfactory. Additionally, I did provide the service department with permission to take my Vehicle home So that better attempts at duplicating issues could be documented as I have done this in other service departments and my vehicles fuel level was always retuned the way I left it. Not the case with your service department. However I’m sure that if I would’ve left your loaner vehicle with less fuel, there would’ve been a surcharge on my side. I think that fueling the vehicle to the level I entered the dealership with should’ve been a common courtesy. The service assistance only response was “ You gave us permission to take the vehicle home that was your choice” To sum things up Uber charges and missing fuel, no actual resolution and an I don’t care attitude makes me think twice about going back to your dealership for service. More