Dick Smith Hyundai of Greenville | Page 3

No one ever answers the phone at the immediate service desk area the lady that is there spends her time on her phonr desk area the lady that is there spends her time on her phonr More

paperwork ready for me. Out in an hour. Don't care if it is July, I was looking forward to a cup of instant hot chocolate. And they did what they reported because my tire wa Out in an hour. Don't care if it is July, I was looking forward to a cup of instant hot chocolate. And they did what they reported because my tire was no longer three lbs. low. No Genesis in the showrooms. Really wanted to look at one in A/C when it is 96 outside More

Very slow, the waiting area is subpar, take exceedingly too much time to do a very simple task. too much time to do a very simple task. More

Scheduled oil change, tire rotation and air filter change were done in less time than estimated were done in less time than estimated More

I did not even have my vehicle back from service for 24 hours and it broke down again. Now I am told the new transmission they put in also went bad. I only drove at home and was on my way to work when it s hours and it broke down again. Now I am told the new transmission they put in also went bad. I only drove at home and was on my way to work when it stopped working while I was driving it More

Kept me informed on issues found and worked to get cost down. Was happy with the service. down. Was happy with the service. More

The service was fast and I liked the fact that they text me during the service to give me updates and a visual on my inspection. My salesman even came over and chatted with me while I waited and I was impre me during the service to give me updates and a visual on my inspection. My salesman even came over and chatted with me while I waited and I was impressed that he even remembered me. Great job Hyundai!! More

This was an unfortunate return to Dick Smith to repair something that went wrong with the maintenance I had performed a few days earlier. Fortunately, Chris King rectified everything at no charge, and pr something that went wrong with the maintenance I had performed a few days earlier. Fortunately, Chris King rectified everything at no charge, and provided me with a loaner, while a replacement part was on order. Blue Link notified me of a Drive Train (DTS) issue, and instructed me to have my car serviced ASAP. I was able to get my 2021 Hyundai Elantra Hybrid Limited in the next morning. Even though the Check Engine light also came on, I am very glad I have continued to keep the Blue Link registration active after the first three (free) years. I had also noticed that after the maintenance was performed, my hybrid milage dropped from 45-55 MPG to 30-40 MPG. That also turned out to be a clue Chris picked up on. Although I was originally upset that this had happened, after spending over $1,200 on the recommended service from a prior visit. Chris understood my concern, and made me feel much better. He was up front with me about what went wrong, and how the maintenance could unfortunately sometimes cause such unforeseen issues. I had four different services performed, so I was fearful, this issue was something that may have damaged my car, or be hard to diagnose. Chris was very friendly and helpful in making sure everything was handled properly, and I am thankful for his great work! Hopefully, things will stay working properly, and I won't need to return in the near future for a related problem. But I had just told Bill the transportation driver, the same thing a few days before, but did return. Overall, I am grateful that the Dick Smith Hyundai family of employees stand by their products, and treat their customers well. I sincerely appreciate that. Thank you very much Chris, Bill and Tony! More

Dick Smith Hyundai of Greenville was great! James was an amazing service advisor. My only complaint would is trouble getting an answer on the phone. James was an amazing service advisor. My only complaint would is trouble getting an answer on the phone. More

I would add another category to "Could You Say a Little More?" My choice is OUTSTANDING!! Everything and Everybody at and with Dick Smith Hyundai is OUTSTANDING!!!! They are all members of the BOB Club. Th More?" My choice is OUTSTANDING!! Everything and Everybody at and with Dick Smith Hyundai is OUTSTANDING!!!! They are all members of the BOB Club. They will Bend Over Backwards for their customers. Thank You All for continuing, GREAT experiences at Dick Smith Hyundai!!! More