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Dick Smith Hyundai of Greenville
Greenville, SC
1,179 Reviews
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 2:00 PM
Sunday Closed
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Showing 1,179 reviews
December 16, 2016
Highly Recommend Our experience buying our 2017 Hyundai was a breeze. We were returning buyers, having bought one in 2017. The professionalism and straightforward mann Our experience buying our 2017 Hyundai was a breeze. We were returning buyers, having bought one in 2017. The professionalism and straightforward manner of the staff inspired trust and confidence and simplified the process, something we truly appreciated since we live on the coast. Best car-buying experience ever. More
by margaret95
Verified CustomerEmployees Worked With
Gordon Orr
December 12, 2016
Easy to work with Was able to negotiate majority of issues over the phone during a busy holiday weekend. Thanks for conveience and knowing I was getting a fair price fo Was able to negotiate majority of issues over the phone during a busy holiday weekend. Thanks for conveience and knowing I was getting a fair price for a quality product. Straight forward approach. More
by ash-sneed
Employees Worked With
Ramsey Chebli, Walter Peatross
December 11, 2016
0 for 2 on good service experiences I bought a new 2017 Hyundai from Dick Smith over the summer. Decent sales experience. Salesman was knowledgeable, I did have to work for the best deal I bought a new 2017 Hyundai from Dick Smith over the summer. Decent sales experience. Salesman was knowledgeable, I did have to work for the best deal, but at the end of the day I think I walked away with a fair price and I love my car. However... part of the pitch I got was on how great the service center was, that I was buying into the better followup, a year of free oil changes etc. I went for my first free oil change... and despite having an appointment, it took over 3 hours. On a Saturday. It took so long (I guess) because they were performing non-essential recall updates, which is fine, but would have been nice if someone had updated me prior to the two hour mark (I finally got up and asked), and had been asked if I had time for them to do the non-essential recalls or wanted to make another appointment. I could have had plans that didn't include a 3 hour oil change. Free is great, but my time is worth something too. But the biggest issue (and I would give it negative stars if I could) was that one of the tires that came on my car began to bulge after only 5100 miles. I called to inquire about my tire warranty, and the service department said I would have to talk to my salesman. I call the salesfloor, and after being hung up on and calling back, am told he is no longer with the dealership, and I will have to talk to the financial guy, but he's busy and I'll have to leave a message. I do. He has never returned that message. (it is now 2 weeks later) I dig my warranty brochures out of my glove box and call back to inform them that I do in fact have a manufacturer warranty, and they agree to look at the tire. They then tell me that the damage is my fault, that I must have hit a curb, but it is surprising because there is no damage to my wheel which usually occurs, but nonetheless, my fault. I haven't hit any curbs. Nothing but typical SC potholes, which a tire really should stand up to for more than 5000 miles. Even a cheap tire. So now I am in need of a tire. They then proceed to try to sell me the exact piece of junk import tire that just failed for $226 installed. FOR A SINGLE TIRE!!!!!! That doesn't even have a mileage warranty on it. That's just insulting. Why would I put the same tire back on the car to do this again in 5000 miles? I want all of those cheap tires off of my car. It could have blown out and injured me or someone else. So, they will sell me 4 Goodyear Eagles, which I had already priced at $200 less from a Goodyear franchise in town. I say no thank you, so they put my spare on, and I leave. I make plans to take it to Goodyear the next day to get all the tires replaced, but then find they failed to PUT MY WHEEL BACK IN MY CAR!!!! So now I have to make time the next morning to go back by Dick Smith, get my wheel, before I can take it to Goodyear. I am not usually one to write negative reviews. But when I bought the car, my salesman bugged and hounded me multiple times in person and by phone to leave him a 5 star dealertrader review, and I did because it was a decent experience, but since it is so important to Dick Smith that they get their reviews, I wanted to leave another. I am so disappointed in the service experience. I will never buy another car from them after this. That tire had 5000 miles on it. They should have made good on it. For lack of a tire I'm sure cost them less than $100, they have lost a customer. I'll probably get my free oil changes, but will do no further business with them and make sure my friends are advised not to as well. I will say to be fair the service rep that helped me the day of the tire issue was friendly despite me being less than happy about things, but at the end of the day, I got no help and incompetence by the service workers not putting my wheel back in my car and having to double back. I will also say I got a great deal and great tires from Goodyear in Mauldin and have been happy with them and feel much better not driving on junk tires that might blow out. Don't get your car serviced at Dick Smith. Or buy a car there. Because apparently they don't care to stand behind it. More
by sbwelantra
Employees Worked With
Dale in finance (Left the message, never returned). I do not know the service folks' names
December 10, 2016
Experience I had a nice experience at Dick Smith in Greenville SC . The staff was very friendly. My sales associate Lance Hammontree was very patient with me. I had a nice experience at Dick Smith in Greenville SC . The staff was very friendly. My sales associate Lance Hammontree was very patient with me. More
by carmiescloset
Employees Worked With
Lance Hammontree
December 10, 2016
Kens review Ramsey was friendly and professional. He worked with me to find the right vehicle for me. He negotiated fairly with me and I trusted his opinion. Ramsey was friendly and professional. He worked with me to find the right vehicle for me. He negotiated fairly with me and I trusted his opinion. More
by User-8abd56b48c
Employees Worked With
Ramsey Chebli
December 09, 2016
Great customer service Al Velazquez went out of his way to be very accommodating for test driving vehicles of our interest. Very professional, knowledgeable, and friendly. Al Velazquez went out of his way to be very accommodating for test driving vehicles of our interest. Very professional, knowledgeable, and friendly. Al tried to work to get us the best price possible for a trade-in. More
by Drofdel
Employees Worked With
Al Velazquez
December 08, 2016
All good! Thank you! I really like my new car. Everybody was very friendly and professional. I am very happy and satisfy with Elantra. Thank you again! Thank you! I really like my new car. Everybody was very friendly and professional. I am very happy and satisfy with Elantra. Thank you again! More
by beinshape
December 08, 2016
Great Good experience not rushed or pushed into making a dicision good price treat very well great professionals that's enough nothing else to say hab a gre Good experience not rushed or pushed into making a dicision good price treat very well great professionals that's enough nothing else to say hab a great time thanx mo More
by dlb196051
Employees Worked With
Maurice Souders
December 07, 2016
Great Experience We have bought two cars from Dick Smith Hyundai. The first experience was good enough that we didn't even consider another dealership. Everyone that w We have bought two cars from Dick Smith Hyundai. The first experience was good enough that we didn't even consider another dealership. Everyone that we dealt with were extremely helpful. Al was extremely friendly and very helpful. He helped us get exactly the car we wanted. I could not be happier with my new car. More
by James
Employees Worked With
Al Velazquez
December 06, 2016
Exceptional service!! My husband and I purchased a 2009 toyato Venzu back in June. Al. Velazquez assisted us then and was an outstanding salesmen he made the buying experie My husband and I purchased a 2009 toyato Venzu back in June. Al. Velazquez assisted us then and was an outstanding salesmen he made the buying experience so easy. We had such a GREAT buying experience we brought our 18 soon to be 19 year old son into the Hyundai dealership to purchase his first car. We knew without doubt that we wanted to be assisted for a second time by Al Velazquez. Al is very knowledgeable about the cars on the lot and took time with our son to explain the entire process. Our son bought a 2017 Hyundai Elantra that Al made certain that he was pleased prior to leaving.. Should we be in the Market to buy in the future we'll return to Dick Smith and will ask for Al Velazquez again.. We appreciate Al For his GREAT customer service!! And look forward to working with him in the future. More
by Arkeathea Canteen
Employees Worked With
Al Velazquez
