Dick Smith Hyundai of Greenville - Service Center

Although I don't put a lot of milage on my 2021 Hyundai Elantra Hybrid Limited, I was reaching 30,000 miles, and last May I had brought in my car for a problem I didn't know was a safety "feature", where t Elantra Hybrid Limited, I was reaching 30,000 miles, and last May I had brought in my car for a problem I didn't know was a safety "feature", where the entire car shuts off to protect from losing all the battery power in the 12V Non Power Train battery, which is always draining and charging, even when shut off. It had died back then (and since), so I took my car in to have it checked out, but they could not find anything wrong and noted that I was coming due for some Hybrid related (and other) maintenance totaling over $1000. I was very pleased with Brad, as I had always been, but this time nothing was found, which is the same story I seem to always get. In fact, the car had died when a service technician completed work last year when he left it in front of the service area to take home. We had to break into the car, by popping off the door handle key cap, and press the emergency re-start button, found on Hybrids. I have had to do this once or twice every year. I had talked with a Dick Smith rep who called me about my experience, where I went through all this, and didn't want to write a negative review, but felt like I was being told I needed to keep up with the maintenance, while at the same time the problem may still be there. My biggest concern is if my wife was out with the car by herself, and the car died on her. Well, it did occur after the checkup, but she didn't have to break in. I had to guide her through how to "Re-Start" it, over the phone. So, I began doing my own research on the web, first checking what all these maintenance tasks had to do with keeping my Hybrid in good shape. I found out that indeed I needed to do these things, at this point, so Brad had told me the right thing. I even discovered that everything I was experiencing was "Normal" but could be checked for "Parasitic Drain" on the battery. I also learned that frequent short trips (which is what we had been doing), could prevent the 12V battery from fully recharging. So, I decided to do all the maintenance, except changing the Cabin Air Filter, which I did myself. It included replacing the Hybrid Belt, Hydraulic Clutch Fluid service, a BG Complete GDI/Throttle Body Cleaning and Brake Fluid Exchange. This time I saw Chris, who has always been great, but I discovered that Brad was no longer there and left shortly after my visit a few months back, where he suggested this service. I had been getting emails and texts to review that visit, but declined, since I had talked to someone. So, immediately I suspected that my phone conversation, with no follow-up reviews, may have led to Brad no longer being at Dick Smith. I hope not, because Brad was always great. He was the only one the solved my issue with the Check Engine light always coming on. He had discovered gas in the evaporation unit and explained to me that I shouldn't "Top-Off" my gas tank, when re-fueling it. That was great advice, and the problem never came back after we have stopped adding more gas after the pump stopped. So, Brad was a fantastic service manager, and if he was let go, I am very sad. The only reason I am not giving this review 5 stars is because Brad is no longer at Dick Smith. I will surely miss him. But this review is for the work suggested by Brad and now performed under Chris, who is also great! The work was done quickly, and as promised. He even gave me the courtesy carwash I had asked for (after having paid over $1,000). Chris also explained something he learned, and was interesting for me too, in that the Hydraulic Clutch Fluid, was really Break Fluid, and all met the Hyundai authorized standards. That makes me wonder if I'm the first to get such a service, and what I may experience will be like going forward. Unfortunately, I'm already worried, because instead of getting my normal 45-50 MPG, I'm now only getting 35-40 MPG. So, I may be back again to have that checked out. More

service people always friendly we forgot to check on a piece of chrome that we had mentioned was loose before we left. called today to check if it was a warranty issue and have not received a call bac piece of chrome that we had mentioned was loose before we left. called today to check if it was a warranty issue and have not received a call back. seems to be everywhere nowadays not getting call backs. More

Excellent service for my first oil change and tire rotation. Even my sales rep Toni Blamo stopped by to say hello! I appreciate the message & link to keep informed on the progress of my car in the s rotation. Even my sales rep Toni Blamo stopped by to say hello! I appreciate the message & link to keep informed on the progress of my car in the shop. More

It has been an awesome experience. They are very professional and I give their service a ten star. They are very professional and I give their service a ten star. More

Service dept. has been courteous and professional. This is the first time I've felt comfortable bringing my car to a dealerships service center. has been courteous and professional. This is the first time I've felt comfortable bringing my car to a dealerships service center. More

I was told to get 2 different quotes from 2 diff body shops, which I wasn’t told when I was there the previous week. We have been through this process before about 2 years ago and was told the pain wasn’ shops, which I wasn’t told when I was there the previous week. We have been through this process before about 2 years ago and was told the pain wasn’t under warranty after getting those quotes. Telling me it wasn’t under warranty should’ve been the number one thing to tell me. Now, if I get those quotes, they will probably tell me to go to a shop in Easley, which I had to do previously, which they should tell me to do to begin with. Two vehicles purchased with Dick Smith, and this is the service we get. More

I felt I was being over charged for a service that would be done at the same time as another service and I asked why I was told it a flat rate of $705 I felt taken advantage of and lied to. be done at the same time as another service and I asked why I was told it a flat rate of $705 I felt taken advantage of and lied to. More

I brought my car in for an oil change and tire rotation and everything went great! and everything went great! More

My sales rep and the financial team worked late and got me the best deal on what I wanted. me the best deal on what I wanted. More

Very professional and friendly staff. Everything handled in timely manner. Have been serving my Hyundai vehicles there for years! Everything handled in timely manner. Have been serving my Hyundai vehicles there for years! More