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Dick Smith Hyundai of Greenville - Service Center
Greenville, SC
94 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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94 Reviews of Dick Smith Hyundai of Greenville - Service Center
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November 03, 2017
It was a phenomenal experience Originally I went to that dealership because my insurance company towed my previous car to that location. the car was totaled out but, the man that he Originally I went to that dealership because my insurance company towed my previous car to that location. the car was totaled out but, the man that help me find the service department that day also helped find me a new car due to my situation. He was a big help we seemed to have alot in common in the likelyness of the car world. He was a great salesman and got me into a new car in less than a week it was a great experience, I can't thank him enough. More
by Bluebullett
Employees Worked With
Andy Vacha
October 20, 2017
Seeking Help In Greenville SC When Vehicle Went Kaput After breaking down on the road on a Friday night I took my 16 year old Hyundai Santa Fe to this dealership for repairs. After a few days the repair After breaking down on the road on a Friday night I took my 16 year old Hyundai Santa Fe to this dealership for repairs. After a few days the repair was cost prohibitive. The Service Advisor sent me to one of their Sales Rep. who was able to offer me a Previously Owned Vehicle at a reasonable cost. He was very understanding and helpful in my situation. I traded in the car and he gave me 1 price which vas very agreeable. This was the first time I did business with this Dealership. Everyone that I dealt with was very friendly, polite, professional & compassionate. I live in an adjacent state and I would definitely recommend this Dealership to anyone who wants to service or purchase a vehicle. More
by Old Car/New Car
Employees Worked With
Andy Vacha
September 25, 2017
How customer service should be done I recently purchased a 2017 Hyundai Tucson and one of the accessories wasn't to my liking. I first spoke with sales manager Eddie who assured me that I recently purchased a 2017 Hyundai Tucson and one of the accessories wasn't to my liking. I first spoke with sales manager Eddie who assured me that my wishes would be taken care of. I then spoke with service manager Josh who also assured me that until I was perfectly happy he would do whatever it took. And they did! I was told that the fix would take 3-5 hours and that a loaner car was already waiting for me. Great support from both sales and service. If you are looking to purchase a new vehicle and customer service is a concern, this is the place to go Great job everyone! More
by fredn
Employees Worked With
Eddie and Josh
August 23, 2017
Always Great Service Department Visit Josh Looper & his Service Department "team" are outstanding and always make my service visit special. Thanks to them, my 2009 Genesis looks almost bra Josh Looper & his Service Department "team" are outstanding and always make my service visit special. Thanks to them, my 2009 Genesis looks almost brand new and drives like it is brand new ! To make an appointment online or via phone is always easy, and when I arrive at their Service Dept., they take my Genesis right away. When we bring in our 2014 Tucson, they give us the same great service. We think Hyundai make great vehicles, and Dick Smith Hyundai Service Dept. enhances the Hyundai ownership experience even more. More
by bobscysa
Employees Worked With
Josh Looper
August 04, 2017
The best service I have ever had. I have only had my car serviced at Dick Smith Hyundai. My last visit was for an oil change and tire rotation. Even for something as minor as that I r I have only had my car serviced at Dick Smith Hyundai. My last visit was for an oil change and tire rotation. Even for something as minor as that I received excellent service. Josh was me service consultant and made sure afterwards that my car passed the 20 point inspection. He and the other service persons have always been thoughtful and have taken the time to explain the details of my maintenance. I will go to no other service center, they are the best. More
by billbio
Employees Worked With
Josh Looper Service
May 29, 2017
compliment From the purchase of our Tuson in 2015 through today, it has been a stress free experience. The service department is a well oiled machine. They sugge From the purchase of our Tuson in 2015 through today, it has been a stress free experience. The service department is a well oiled machine. They suggest but never pressure you to purchase additional service and their demeanor is calm and business like. Great job and yes I would and have recommended purchase of a Hyundai and your service department to others. More
by william hawkins
Employees Worked With
abercrombie, william jason
April 09, 2017
Everything Wonderful Jason in Finance really helped us recently. We are so very grateful. When contacting the dealer about car all the way thru purchase, great people. Jason in Finance really helped us recently. We are so very grateful. When contacting the dealer about car all the way thru purchase, great people. More
by BIG RED DOG
Employees Worked With
Jason in Finance
February 08, 2017
Great experience with Lance Hammontree! I purchased a used 2014 Hyundai Santa Fe Sport with Navigation System Package from a private party. With all the great features, but only manuals to h I purchased a used 2014 Hyundai Santa Fe Sport with Navigation System Package from a private party. With all the great features, but only manuals to help me learn the controls, I was a bit overwhelmed. I went to Dick Smith Hyundai to see if someone could help me learn everything on a person-to-person basis. Lance, who works in sales, very generously took time out of his busy schedule to walk me through the. numerous settings, etc. He went above and beyond for me, and I wasn't even a potential customer! I would wholeheartedly recommend him to anyone in the Greenville, SC area looking to purchase a Hyundai. He's a customer service professional who provides excellent care we'll beyond the initial buying experience. More
by Pball
Employees Worked With
Lance Hammontree
December 11, 2016
0 for 2 on good service experiences I bought a new 2017 Hyundai from Dick Smith over the summer. Decent sales experience. Salesman was knowledgeable, I did have to work for the best deal I bought a new 2017 Hyundai from Dick Smith over the summer. Decent sales experience. Salesman was knowledgeable, I did have to work for the best deal, but at the end of the day I think I walked away with a fair price and I love my car. However... part of the pitch I got was on how great the service center was, that I was buying into the better followup, a year of free oil changes etc. I went for my first free oil change... and despite having an appointment, it took over 3 hours. On a Saturday. It took so long (I guess) because they were performing non-essential recall updates, which is fine, but would have been nice if someone had updated me prior to the two hour mark (I finally got up and asked), and had been asked if I had time for them to do the non-essential recalls or wanted to make another appointment. I could have had plans that didn't include a 3 hour oil change. Free is great, but my time is worth something too. But the biggest issue (and I would give it negative stars if I could) was that one of the tires that came on my car began to bulge after only 5100 miles. I called to inquire about my tire warranty, and the service department said I would have to talk to my salesman. I call the salesfloor, and after being hung up on and calling back, am told he is no longer with the dealership, and I will have to talk to the financial guy, but he's busy and I'll have to leave a message. I do. He has never returned that message. (it is now 2 weeks later) I dig my warranty brochures out of my glove box and call back to inform them that I do in fact have a manufacturer warranty, and they agree to look at the tire. They then tell me that the damage is my fault, that I must have hit a curb, but it is surprising because there is no damage to my wheel which usually occurs, but nonetheless, my fault. I haven't hit any curbs. Nothing but typical SC potholes, which a tire really should stand up to for more than 5000 miles. Even a cheap tire. So now I am in need of a tire. They then proceed to try to sell me the exact piece of junk import tire that just failed for $226 installed. FOR A SINGLE TIRE!!!!!! That doesn't even have a mileage warranty on it. That's just insulting. Why would I put the same tire back on the car to do this again in 5000 miles? I want all of those cheap tires off of my car. It could have blown out and injured me or someone else. So, they will sell me 4 Goodyear Eagles, which I had already priced at $200 less from a Goodyear franchise in town. I say no thank you, so they put my spare on, and I leave. I make plans to take it to Goodyear the next day to get all the tires replaced, but then find they failed to PUT MY WHEEL BACK IN MY CAR!!!! So now I have to make time the next morning to go back by Dick Smith, get my wheel, before I can take it to Goodyear. I am not usually one to write negative reviews. But when I bought the car, my salesman bugged and hounded me multiple times in person and by phone to leave him a 5 star dealertrader review, and I did because it was a decent experience, but since it is so important to Dick Smith that they get their reviews, I wanted to leave another. I am so disappointed in the service experience. I will never buy another car from them after this. That tire had 5000 miles on it. They should have made good on it. For lack of a tire I'm sure cost them less than $100, they have lost a customer. I'll probably get my free oil changes, but will do no further business with them and make sure my friends are advised not to as well. I will say to be fair the service rep that helped me the day of the tire issue was friendly despite me being less than happy about things, but at the end of the day, I got no help and incompetence by the service workers not putting my wheel back in my car and having to double back. I will also say I got a great deal and great tires from Goodyear in Mauldin and have been happy with them and feel much better not driving on junk tires that might blow out. Don't get your car serviced at Dick Smith. Or buy a car there. Because apparently they don't care to stand behind it. More
by sbwelantra
Employees Worked With
Dale in finance (Left the message, never returned). I do not know the service folks' names
April 04, 2016
Pleasant and Fair I found the dealership attractive and clean. My salesman Lance is friendly and full of personality. The price and final deal were fair and the finan I found the dealership attractive and clean. My salesman Lance is friendly and full of personality. The price and final deal were fair and the financing acceptable. Lance always welcomes me and my dog Sassy when we come in for service. The other folks in the dealership are also friendly and welcoming when we arrive, looking for Lance. All in all, I was treated with respect and NO high pressure, given all the time I needed to make a decision. More
by Connie517
Employees Worked With
Lance Hammontree
