Diehl Honda of Massillon - Service Center

I had great interactions with everyone I spoke to. My car was well taken care of, and when there was an issue, I was given a car to borrow for the weekend. The great customer service I get here is the My car was well taken care of, and when there was an issue, I was given a car to borrow for the weekend. The great customer service I get here is the reason I keep driving down from Cleveland to have my Honda serviced. More

Did a Wounderful job with communication about the service I was having done ✔️ the issue was a whopper of a problem although they found it and repaired the issues. Great team for customer service. I was having done ✔️ the issue was a whopper of a problem although they found it and repaired the issues. Great team for customer service. More

It’s fine but sent survey for the 9th, and I did that one and sent another for when I went back on the 16th but keeps asking about the 9th. and sent another for when I went back on the 16th but keeps asking about the 9th. More

Awesome service every time! Best customer service and always so courteous and respectful!!!!! Keep up the good work Best customer service and always so courteous and respectful!!!!! Keep up the good work More

Very helpful staff that kept in touch to let me know what was going on during the process. was going on during the process. More

Great experience with Lindsay Ujcich. Always watching out for what is needed and able to work around our schedules. Always watching out for what is needed and able to work around our schedules. More

Customer service Brian is always right on top of things, from listening to you and texting 💬 you with up dates on your vehicle. Always pleasant to do business with them. from listening to you and texting 💬 you with up dates on your vehicle. Always pleasant to do business with them. More

Long story short I took my car in at 9:00am and was told my car would take abou 1 hour. At 11:00 I called and they hadn't even looked at it. Around noon they called to say they had the repair done and had my car would take abou 1 hour. At 11:00 I called and they hadn't even looked at it. Around noon they called to say they had the repair done and had taken it for a test drive. I said so I can come pick up my car and they said they had to check and would call me back. I picked up my car around 2:00. I just feel that I always get the run around when I take my car there, More

I was visiting from Virginia and they were able to get me in for an oil change with little notice. In the process they were able to identify a bad part which because of time constraints was unable to install in for an oil change with little notice. In the process they were able to identify a bad part which because of time constraints was unable to install. Due to the video taken of the inspection I will be able to get my hometown Honda to finish the repair. More

Lied about the control arm was shot and that I needed a pair of them .. Another certified mechanic said , the control arms were fine. Vehicle only has 35,000 miles on it. pair of them .. Another certified mechanic said , the control arms were fine. Vehicle only has 35,000 miles on it. More