Diehl Honda of Massillon - Service Center

After contacting the service department about my vehicle, I was given an appointment early the next day. Lance Cushman kept me informed on the status of their findings. He also arranged to have me driven hom I was given an appointment early the next day. Lance Cushman kept me informed on the status of their findings. He also arranged to have me driven home until my vehicle repair was completed. Lance and his team did a great job. More

The most helpful and friendly car dealership and service department I have dealt with. We had a recall on our truck, which turned into a buyback and they helped us navigate the whole thing and made it as ea department I have dealt with. We had a recall on our truck, which turned into a buyback and they helped us navigate the whole thing and made it as easy as possible. They are all amazing! More

Nice group to work with and handled my issues well. Appreciate good service. Thank you Appreciate good service. Thank you More

Efficient. Clean. Helpful staff. Reasonable prices. Couldn’t ask for more. Highly recommend this dealership Clean. Helpful staff. Reasonable prices. Couldn’t ask for more. Highly recommend this dealership More

I appreciate the communication about the status of my service through out the appointment. Lance was professional and helpful. service through out the appointment. Lance was professional and helpful. More

There was great communication and when the service took longer than expected, they offered to drive me free of charge to work and back. longer than expected, they offered to drive me free of charge to work and back. More

The service I received from Duane in purchasing my vehicle was outstanding. Lance in service was also outstanding. I could not have had better service. Thank you. vehicle was outstanding. Lance in service was also outstanding. I could not have had better service. Thank you. More

Our service advisor Josh Boney was very nice, professional, and took very good care of us during our appointment. Highly recommend! professional, and took very good care of us during our appointment. Highly recommend! More

I went to replace a recalled part and also asked them to check the car because it was making noises and vibrations on the highway. When I returned, I was told the components connecting the tires to the car check the car because it was making noises and vibrations on the highway. When I returned, I was told the components connecting the tires to the car were rusty on both sides and needed replacement, and that all four tires also needed to be changed. This felt like a scam, so I declined the service. They then charged me $170 for “diagnostics,” a fee I was never informed about when I dropped off the car. I felt completely ripped off. I later took the car to another shop, where I learned the rust was only on the driver’s side and the tires were perfectly fine. The repair cost me about 15% of what the dealership quoted. I will never service my car at this dealership again. More

Everyone was very helpful and transparent about what was going to be happening along the way with my car getting fixed! I loved getting texts checking in on me everything! Very personal experience! going to be happening along the way with my car getting fixed! I loved getting texts checking in on me everything! Very personal experience! More