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Diehl Honda of Massillon - Service Center

Massillon, OH

4.7
554 Reviews

554 Reviews of Diehl Honda of Massillon - Service Center

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August 18, 2025

Professional and got the job done quicky. Also, took me home and picked up without issue. More

by jljones1119
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curt Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Baringer
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 13, 2025

Lance was amazing! ! Best advisor I have ever dealt with. Will be returning just because of him! More

by Lance
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Cushman
August 13, 2025

Curt was very helpful by keeping me updated and informed regarding what needed done to my car. More

by loutzy55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curt Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 12, 2025

Beyond disappointed at how dysfunctional taking my vehicle to Diehl has been primarily in their lack of communication and lying about doing certain maintenance and actually not, yet still charging for More

by ForgetDiehl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh
August 08, 2025

Josh was outstanding at explaining the work needed. The work was mentioned at a previous oil change so I wasn’t surprised or concerned. More

by mailme8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Boney
August 06, 2025

The dealership is very nice got me in for service in 2 days and I was on a tight schedule and they got my service done in less than an hour. I really appreciate the effort. More

by bfinlayson3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Powell
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 06, 2025

I have always been very happy with my service at Diehl Honda. Each time I have brought my car in for service, they have been very professional, efficient, and friendly. More

by Oakboy238
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance
August 06, 2025

Shady, dishonest and condescending. . Would never buy a car from them or get my vehicles serviced by them. More

by Dissatisfied customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The General Manager was condescending. Faked being concerned , but was disingenuous.
August 04, 2025

The service was prompt and the welcome friendly. Their services is always thorough and you know exactly what was checked and what needs work. More

by lamberts0844
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh was very professional.
July 29, 2025

It was a pleasant experience. They had my best interest in mind.However, because of lack of staffing, they were unable to complete all the services that were necessary in one visi More

by CBAKER446460
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Baringer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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