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Diehl Honda of Massillon - Service Center

Massillon, OH

4.7
554 Reviews

554 Reviews of Diehl Honda of Massillon - Service Center

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July 18, 2025

Service was efficient and informative. I was happy to be out in an hour. Tganks More

by mihalkerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
July 18, 2025

I had the worst experience. I had the manager hold onto my car because I was signed a stupid paper and when I get home, my car is not fixed. It’s worse than it was your place as More

by jamie_lab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Curt Hill
1.0
This rating includes all reviews, with more weight given to recent reviews.
July 16, 2025

The service department was very professional and kept me updated on the services and prices needed. More

by gbeaufait
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick DiGiacomo
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 10, 2025

I had great interactions with everyone I spoke to. My car was well taken care of, and when there was an issue, I was given a car to borrow for the weekend. The great customer service I get here is the More

by mschiltz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsay
July 05, 2025

Did a Wounderful job with communication about the service I was having done ✔️ the issue was a whopper of a problem although they found it and repaired the issues. Great team for customer service. More

by tammytabita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Russ
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curt Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 04, 2025

It’s fine but sent survey for the 9th, and I did that one and sent another for when I went back on the 16th but keeps asking about the 9th. More

by martha_wachunas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember
July 01, 2025

Awesome service every time! Best customer service and always so courteous and respectful!!!!! Keep up the good work More

by diazmichelle106
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Harmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Baringer
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 30, 2025

Very helpful staff that kept in touch to let me know what was going on during the process. More

by jeffjeffer67
Recommend Dealer
Yes
Employees Worked With
Lindsey
June 30, 2025

Great experience with Lindsay Ujcich. Always watching out for what is needed and able to work around our schedules. More

by karim_basset
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsay Ujcich
June 24, 2025

Customer service Brian is always right on top of things, from listening to you and texting 💬 you with up dates on your vehicle. Always pleasant to do business with them. More

by tammytabita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Russ
5.0
This rating includes all reviews, with more weight given to recent reviews.
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