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Diehl Honda of Massillon - Service Center

Massillon, OH

4.7
508 Reviews

508 Reviews of Diehl Honda of Massillon - Service Center

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April 20, 2024

Everyone was very professional and courteous. I am pleased with the work that was done. Thank you so much. More

by peggylsvl46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyndsay
April 20, 2024

Came in for servicr for new window seals. 4 of them I was quoted 680 and two hours. Decided to do only two. Was told it would be half the cost. Tried to charge me 580 after 4 hours. Got home More

by haddadx330
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Olivia Gehring
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Did not deal with sales
April 19, 2024

Everyone seems kind and professional, refreshing when you have joined the ranks of senior citizens. Thank you so much for taking good care of my service needs and warranty. I was a salesperson for nearly 3 More

by davidwerstler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
April 18, 2024

My Service Adviser, Paul Windemuth, was very attentive and helpful, and kept me informed throughout the process. More

by peacemkr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Olivia Gehring
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Windemuth
April 18, 2024

Thank you Jason and Alicia! No one does customer service better! Excellence is your specialty!!! More

by sjolinch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Olivia Gehring
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason
April 15, 2024

Service advisor was very helpful and kept me in the loop throughout the entire process. More

by bwestfall0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Olivia Gehring
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 15, 2024

I bought my first new car from Diehl. My salesperson, Jessica was great. I took it in for my first complimentary oil change, and it was an easy process. More

by stevohio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Olivia Gehring
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica
April 15, 2024

Lindsey was super helpful and informative. She made the process much smoother. Thank you very much! More

by brent4722
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I didn't work with sales
April 15, 2024

Friendly staff. Work was done on time. Overall a good experience. The survey sheet was explained. More

by mautr6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Olivia Gehring
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 14, 2024

Service was quick, spot on. Thanks Paul! Great job! Veterans discount needed, a bit expensive for many of us! More

by rayoliver2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Olivia Gehring
5.0
This rating includes all reviews, with more weight given to recent reviews.
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