Diehl Hyundai of Massillon

First I got sold a certified pre owned with bad breaks and a broken heated seat then the guy that sold me the car wouldn’t return my calls or texts (Joe Capuano) then service eventually got my car and wha and a broken heated seat then the guy that sold me the car wouldn’t return my calls or texts (Joe Capuano) then service eventually got my car and what was supposed to be a next day fix took over a week with them telling me one thing then doing something completely differently. Multiple missed timelines. They did bring me a loaner car eventually which I appreciated however it was already after I had to call off a day of work. Once I got my car back (a week later) the breaks were super soft and almost went to the floor. Worst car buying experience I’ve ever had. Complete disaster. Incompetent staff through and through. 0 out of 10 I wouldn’t come back here if you gave me a car for free. More

I have been taking my Mitsubishi here since I bought it. (5 yrs) Was a little disappointed at my last visit to find that the diagnostic fees are not apply to repair cost. SIDE NOTE: I love Molly, she’s my (5 yrs) Was a little disappointed at my last visit to find that the diagnostic fees are not apply to repair cost. SIDE NOTE: I love Molly, she’s my favorite and her customer service is 5 star!!! But fact that my repair was roughly over $600 but then tacked on a $280 for two separate diagnostics fees is WILD. So, I pay $280 before parts or repairs are even done. With car repairs being so astronomical as it is, to add that on and not go towards the cost of the repairs if they are done in your shop, I’m not a fan of that policy. If I get the diagnosed repairs done at your shop it should go towards the repair. Other than that like I said, Molly and the cashier ladies are top notch, five stars, the diagnostics fee policy is what gets the three stars. More

Have always been knowledgeable and very nice. My service was done in a timely manner. My service was done in a timely manner. More

The service was efficient and professional, however the pressure to add on services not needed was unappealing. I went for an oil change with a vehicle that only has 25k miles and they tried to talk me int pressure to add on services not needed was unappealing. I went for an oil change with a vehicle that only has 25k miles and they tried to talk me into $600 of additional service. I won’t go back due to that. More

I've been a customer for 12 years. Although Diehl is under newer ownership and the managers are new to me, they carefully listened to my concerns about my previous car. They assigned m Although Diehl is under newer ownership and the managers are new to me, they carefully listened to my concerns about my previous car. They assigned me a lovely young lady, Avery, to help me get into another car that met my needs and budget. Everyone treated me like a friend and family, they worked beyond usual hours to get me home in my newer car. I appreciate their time and care. Thank you Diehl family! I have peace of mind again. More

ok. The guy took care me was nice.He was just learning 95% for him.. The guy took care me was nice.He was just learning 95% for him.. More

From the moment I walked in, Avery and Christina made me feel amazing! I knew going in it was going to be a stressful experience. They both made me comfortable and at ease! They did everything possible to m feel amazing! I knew going in it was going to be a stressful experience. They both made me comfortable and at ease! They did everything possible to make my buying experience awesome! Vick in finance went above and beyond in helping get my loan approved and explained the entire process step by step! I will never buy a car from anywhere else! More

Mr Chris was nice he explained to me the work they would do on my car. do on my car. More

Had recall service performed. All was handled in a timely and efficient manner. Personnel were very attentive to the issues. All was handled in a timely and efficient manner. Personnel were very attentive to the issues. More

Courteous, friendly. Work was done correctly and in a timely fashion. The waiting room could use a little updating...be a little more comfortable and maybe coffee that Work was done correctly and in a timely fashion. The waiting room could use a little updating...be a little more comfortable and maybe coffee that wasn't sludge? But the overall service is excellent More