Diehl Hyundai of Massillon

He was very helpful and informative He really tried to identify what was going on with my car and nice identify what was going on with my car and nice More

Had my car towed in there Thursday. On friday I called eight times and two times I left a message for rob or ron, or sure thw name. Nobody answered the phone on any of the eight call On friday I called eight times and two times I left a message for rob or ron, or sure thw name. Nobody answered the phone on any of the eight calls and ron never returned my call. So Friday afternoon, I had to drive down there just to get an answer on what was wrong with the car. I was told it would be done on Monday so Monday, around 1 o'clock, I called and they transferred me to Ron/Rob's phone. And it said the mailbox was full and could not leave a message. Terrible service and I will not be taking my car there anymore. Nobody answers the phone in the service department and they do not return messages. More

Rob, and tech, name unknown to me, exceeded my expectations. Final cost below original verbal estimate. Understand that Service Writer was under a handicap because of staffing shortages. Rob man expectations. Final cost below original verbal estimate. Understand that Service Writer was under a handicap because of staffing shortages. Rob managed the pressure very well. Loaner Vehicle was provided. Fred E. Etheridge More

Fast and efficient I was asked what I was in for and Paige explained what was done and what I needed the next time I come in Paige explained what was done and what I needed the next time I come in More

The service department personnel are amazing. They kept us informed at each step of service. I would highly recommend Diehl Hyundai for prompt and accurate repairs. They kept us informed at each step of service. I would highly recommend Diehl Hyundai for prompt and accurate repairs. More

The paperwork stated I clocked in at 9:20 which was probably 905 or 10 depending on how much time that technician and I stood there and talked about the car and my other car. Then I was there for almos probably 905 or 10 depending on how much time that technician and I stood there and talked about the car and my other car. Then I was there for almost 2 1/2 hours for an oil change and a tire rotation One of the first ones in the waiting room and the last one to leave. More

Everyone went above and beyond getting us into our new vehicle. Matt was so amazing at finding just the right vehicle to meet our wants and needs. Tyler was also great at walking us through our financin vehicle. Matt was so amazing at finding just the right vehicle to meet our wants and needs. Tyler was also great at walking us through our financing quickly and efficiently. More

Everyone was professional and thorough. The only thing I didn’t like was it took so long to get an appointment? The only thing I didn’t like was it took so long to get an appointment? More

I would never bring my car here again. The rep handling the repairs to my car screwed me around for the entire time they had my car and when I received my car back I have damages to my bum The rep handling the repairs to my car screwed me around for the entire time they had my car and when I received my car back I have damages to my bumper that were not there when they took possession on 8/13. I had to file a claim this morning to get my car repaired and the repair facility said the bumper is not even attached securely. It is missing clips on the passenger side. I had an engine replacement that was covered under the Hyundai warranty. Now I have a claim for damages someone at their dealership did and no one said a word. Never wld I recommend or take my car here again. More

Nick provided the exact service he had recommended and what was scheduled. Dated waiting room and bathrooms but that is being worked on what was scheduled. Dated waiting room and bathrooms but that is being worked on More