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Dimmitt Cadillac of Clearwater
Clearwater, FL
1,545 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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March 02, 2018
Great service in time of need! Travelling from Canada to Florida we were "bit" by an enormous pot hole on the interstate. We managed to limp into Dimmitt where Patricia Jones instan Travelling from Canada to Florida we were "bit" by an enormous pot hole on the interstate. We managed to limp into Dimmitt where Patricia Jones instantly put us to rest, ordered a new tire, as the old one was unrepairable, and hooked us up with a loaner. She processed our tire warranty and we are back to enjoying Florida in our car. We'll be back at the end of our stay to have the oil and filter changed and the car checked out prior to driving home. Thanks Patricia, job well done! More
by jerryp123
Employees Worked With
Patricia Jones
March 01, 2018
Courteous up to the point of sale. Up to the point of where I decided to purchase the vehicle, my sales guy Matt, was courteous and helpful. Upon signing the contract, Matt told me that Up to the point of where I decided to purchase the vehicle, my sales guy Matt, was courteous and helpful. Upon signing the contract, Matt told me that I would need to bring the car back to complete the CPO process and the replacement of the tires, which is an hour plus long drive each way. However, I agreed to drop the vehicle off a few days after taking ownership, leaving for the week and picking it up the following Friday. Also, Matt stated that he would need to process paperwork for the OnStar demo mode announcement to be turned off and activate the XM radio. There was no follow through. I had to contact Matt after two days to remind. He told me to press the OnStar button and set it up myself. Again, no follow through with activating the XM radio. Finally, I asked Matt to set up some time with the Aspire team to go over the modifications made to the vehicle when I dropped the vehicle off. Upon arriving to drop off the vehicle, Matt failed me again. I had my wife give me a one hour head start on the drive to the dealership under the assumption that I would be meeting with the Aspire team. Had known Matt was going to fail me, I would have requested a shuttle service. Instead, we wasted multiple tanks of gas. Matt offered no apology and stated that he would arrange a time for pickup for me to spend time with the Aspire team. I then asked about getting a shuttle to pickup me the following Friday, so that I can take delivery of my car, for the second time. He was hesitant to offer the shuttle given the distance but said he would try to work something out. Immediately proceeding, he shunned me away as a new potential customer was arriving at the dealership. This made me feel undervalued and a bit aggravated. Who makes a $70k sale and then turns around and treats their customers this way? Throughout the week, I had to reach out to Matt on several occasions to line up a shuttle for pickup. Finally, the day before pickup, Matt sent a text with the driver's name. The driver that picked me up was very courteous. However, upon arriving at the dealership, Matt was nowhere to be found, and my new vehicle had apparently been sitting outside for days as the vehicle is now covered in water spots that cannot be removed. I'd imagine that is due to Dimmitt's sprinkler system. Again, Matt failed to set up an appointment with the Aspire folks, failed to activate the XM radio and address a concern with the CUE system that I brought up where it randomly turns off while driving. While at the dealership, I inquired about my meeting with Aspire, I walked over to the Aspire welcome desk. Where again, I was made to feel trash. I asked if someone was available to go over the car, no help. I then asked about getting copies of the dyno/tuning paperwork. The gentlemen at the counter took down my email address and said that he would send it over as soon as Mark came in. I still haven't received anything. At this point, if I could return the vehicle, I would. On top of my CUE system turning off every 30 minutes, my trunk door won't open and I'm receiving open door notifications. I am seriously questioning the integrity of the Dimmitt and Aspire teams. More
by tweathers
Employees Worked With
Matthew Mayers
February 28, 2018
Excellent experience When we arrived at the dealership we were introduced to Julie walker, she was super friendly very knowledgeable about the vehicle we were interested i When we arrived at the dealership we were introduced to Julie walker, she was super friendly very knowledgeable about the vehicle we were interested in and gave us a car buying experience that was well above our expectations. We will highly recommend our friends and family to see Julie when they are in the market for a new car. More
by Aaaaaaaaaa
Employees Worked With
Julie Walker
February 27, 2018
Great Buying Experience John Fabriele did and outstanding job in assisting my wife and I buying our new car. We had not bought a new vehicle in 16 years. I shopped at other d John Fabriele did and outstanding job in assisting my wife and I buying our new car. We had not bought a new vehicle in 16 years. I shopped at other dealers and this dealership took the time in the buying process and we did not seemed rushed. John's attention to all of our needs were met. All the employees that we came in contact with were very courteous and helpful. More
by cadillac777
Employees Worked With
John Fabriele
February 25, 2018
Professionalism As always Bill Keagan took outstanding attention to requested services. The services were performed as needed. Bill advised me of additional suggest As always Bill Keagan took outstanding attention to requested services. The services were performed as needed. Bill advised me of additional suggested needs which we discussed. Bill's demeanor, professional knowledge and attention to detail is above and beyond. I was kept advised continuously of the progress of work. Bill should be considered for advanced performance Duties. Dimmitt knows what he has and expects superior performance. Thanks for the great service. See you next time around. Hummer H3 not on list of vehicles. Very impressed with the Pick Up rebuild program for a charitable cause i observed. Kudos to the Dimmitt Automotive Group. More
by Ranger 614u
Employees Worked With
Bill Keagan
February 24, 2018
Awesome customer service Robert Gordon is a true professional - courteous, knowledgeable and goes above and beyond to help. And the guys who cleaned the - Spectacular!! - The Robert Gordon is a true professional - courteous, knowledgeable and goes above and beyond to help. And the guys who cleaned the - Spectacular!! - The car looked amazing More
by Andrea
Employees Worked With
Robert Gordon
February 23, 2018
Great Purchase Experience From the first interaction over the phone with John Crapper was exceptional. All staff members were extremely friendly and no time was wasted while we From the first interaction over the phone with John Crapper was exceptional. All staff members were extremely friendly and no time was wasted while we were there. The car buying process was so efficient, no haggling, just a simple straight forward purchase process. We could not be happier, thank you Dimmit Range Rover! More
by Emes
Employees Worked With
John Crapper
February 22, 2018
Escalade Service Patricia Jones and the service department did a great job handling the service of my 2016 Escalade to address a transmission vibration issue. She als Patricia Jones and the service department did a great job handling the service of my 2016 Escalade to address a transmission vibration issue. She also volunteered that I should probably also get the no-charge oil change and tire rotation as long as I had the car in for service since an oil change service would be due soon anyway. Patricia knew exactly what the vibration issue was likely due to and the problem was fixed right the first time I brought it in. Overall a very peasant service experience I must say! More
by H.Mills
Employees Worked With
N/A
February 22, 2018
Service Bill Keegan and the parts people have been extremely helpful in resolving my issues. As a we are visiting it's nice to find a competent service group. Bill Keegan and the parts people have been extremely helpful in resolving my issues. As a we are visiting it's nice to find a competent service group. J.H. Stewart More
by Bfg
Employees Worked With
Bill Keegan
February 20, 2018
Excellent Custome Service I have been a client with this Dimmitt Dealership for many years and they have always given me and my family first-class service! Rob Gordon is my poi I have been a client with this Dimmitt Dealership for many years and they have always given me and my family first-class service! Rob Gordon is my point of contact and he is always responsive, considerate, and professional! On multiple occassions he has hand delivered my vehicle or ancillary parts needed to my residence. With my busy schedule, having this kind of flexible service has made my vehicle needs pain free! Highly recommend! More
by V Jackson
Employees Worked With
Rob Gordon
