Dimmitt Cadillac of Clearwater - Service Center

Excellent service by the entire staff. Kevin Hamby is an asset to company and he went extra beyond his duties. I will enjoy working again with Kevin on my next visit. Kevin Hamby is an asset to company and he went extra beyond his duties. I will enjoy working again with Kevin on my next visit. More

Great Service Rob Gordon is always a pleasure to deal with. I feel both myself and vehicle will always be taken care of and his knowledge and approach imparts trust Rob Gordon is always a pleasure to deal with. I feel both myself and vehicle will always be taken care of and his knowledge and approach imparts trust...a quality lost in many dealerships where they're more focused on charging for everything they possibly can. More

Worst Service Department/Management I leased a SRX from Dimmitt in 2015 and had issues with my CUE system. When I scheduled the appointment, my service advisor, Jason, told me that the n I leased a SRX from Dimmitt in 2015 and had issues with my CUE system. When I scheduled the appointment, my service advisor, Jason, told me that the new CUE screens were on back order for a 'few weeks'. However, a few weeks drug on and after 6 weeks I called to check in and express my frustrations that I was paying for a car that had no infotainment system, navigation, radio, etc due to the malfunctioning screen. My service advisor told me there was nothing that he could do as it was a back order from the manufacturer and that I was "LUCKY" it had only taken a month so far as some of his customers were waiting 2+ months. He then went on to explain that it was a wide spread issue affecting many Cadillacs. I'm not sure who trained him in customer service but telling me I'm lucky to be without the main interior feature of my car is not a way to win my loyalty and explaining that it was messed up in a lot of Cadillacs is not a way to win my business when my lease ends in 9 months. After waiting 3 MONTHS to get a new CUE we again expressed our frustrations in person to the Service Manager, John, who deflected all responsibility and told us to take our issues up with GM. We obviously became upset at his lack of accountability and customer service and felt he was definitively doing a disservice to the Cadillac brand. When we confronted him and asked how he could make this experience better for us he stated that we could "sit down and wait an hour and a half for our new CUE screen to be replaced." I have never had such poor customer service in any facet of my life. While we were obviously upset that day (you would be too), it was in no way appropriate for him to behave this way when we are paying customers. He did nothing to diffuse the situation and only further escalated it. I am a loyal GM customer and will be taking my service needs and my business when my lease ends to Ed Morse and you should too! More

Very Professional Service Center! From the staff guiding you where to pull up, holding the car and entrance doors open for you, Dimmit Cadillac Customer Service is very helpful & perso From the staff guiding you where to pull up, holding the car and entrance doors open for you, Dimmit Cadillac Customer Service is very helpful & personable! The lobby is beautiful. We recently purchased a 1yr old ATS from a used dealer in Orlando. I wanted to get established locally (Countryside). They were very inviting, and my rep Kevin Hamby was very helpful in explaining the remaining warranty. He was very friendly and knowledgeable. We had a Cadillac 12+yrs ago and used Dimmit back then. The one thing I was sorry to see gone (and had gotten my young children excited for) was the ice cream machine. The coffee and tea were nice, however there were no snacks. Maybe because we arrived almost noon? More

Greats customer service!! Always a great experience and the best customer service by Robert Gordon at Dimmit Cadillac, land rover of Clearwater! I would recommend them to a Always a great experience and the best customer service by Robert Gordon at Dimmit Cadillac, land rover of Clearwater! I would recommend them to all my friends and family More