Dimmitt Chevrolet

What a joke of a dealership. Find a vehicle online. Have the conversations with Dylan, the sales rep. Get Dylan to do a walk around for me, verbally commit to a vehicle, do the Find a vehicle online. Have the conversations with Dylan, the sales rep. Get Dylan to do a walk around for me, verbally commit to a vehicle, do the website credit app, get approved as expected, schedule with the rep my drive down this morning to pick up the vehicle.. My THREE HOUR drive down. Notify Dylan last night I am coming this morning. Notify Dylan on my way out the door this morning. Notify Dylan an hour out from dealer.. 10 minutes from dealership, Dylan calls to alert me the vehicle has been sold.. Sold a couple hours earlier apparently. Now in the process of arranging delivery..... Gave me some story that company policy does not allow them to hold a vehicle because I might not choose to buy it. Basically stating, the loyalty of our customers mean nothing.. Yes, I get upset, only to have him ask me, "Why are you taking this personally?" Well I don't know Dylan... I took an entire day of my time to drive to his dealership, a hard credit inquiry on a particular vehicle I was committing to, a sales rep that took NO decency to confirm the vehicle was NO LONGER AVAILABLE, but was completely fine to confirm I was en-route?? You tell me.. I wouldn't give this dealer a dime.. More

Disappointed in lack of communication. I asked for the earliest appointment and told them I would even drop off my car in the afternoon of the day before and leave it so it would be there o I asked for the earliest appointment and told them I would even drop off my car in the afternoon of the day before and leave it so it would be there on time. I asked for it to be ready for me to get back that morning, I got a 7:30 appointment, but I never heard from anyone still by lunchtime. I had to call them and found my assigned person was not there. The car wasn't ready until late in the day. This is exactly what happened the last time I brought it there...exactly. Poor communication 2 out of 2 times. . More

Great dealership with minor issues I first and foremost have to say that Dimmitt Chevrolet is a great dealership and I usually dislike dealerships for their scary tactics. But Eric was I first and foremost have to say that Dimmitt Chevrolet is a great dealership and I usually dislike dealerships for their scary tactics. But Eric was our salesperson and he was very down to earth and easy to communicate with. We lived 4 hours away and he was very good about keeping in touch with me in regards to closing a deal. I was very happy to hear that they got me the payment that I was looking for and was able to secure a deal on my dream car. One issue I ran into was that I found the car through Cargurus and the selling price was not the same as what the dealer was selling it for. The 3k difference was Cargurus price when you trade in a certain vehicle under the dealerships loyalty program. Luckily, Eric was able to advise me of the price difference before I made the long drive down there. Upon arriving at the dealer, I was told the vehicle was all gassed up and cleaned. Unfortunately, the car was only gassed up and not detailed. The only reason why that was an issue was because I wanted to be in and out of the dealer because we had a long day of driving back, after already driving 4 hours to get there. But throughout the extra time there, they were very accommodating in getting the paperwork done and set to be signed. The one thing that I wasn't aware of was the extended warranty that I thought was being added on, free of charge. Come to find out in the paperwork, that I am actually paying 3k extra for the warranty. So while I thought I was being "hooked up" with that extra coverage, I'm actually paying for it regardless. But nonetheless, they were still able to get me in the range I was looking to pay and couldn't be happier with my new ride. You guys made it happen and can't thank Eric and Abe enough. I would definitely buy from there again! More

Excellent Service by Kyle at Dimmitt It was an absolute pleasure to work with Kyle Sanborn to resolve some sloshing noise coming from my dash. He listened intently and verified my concer It was an absolute pleasure to work with Kyle Sanborn to resolve some sloshing noise coming from my dash. He listened intently and verified my concerns. He also did a great job of setting an expectation for when a diagnosis was to be made and how long it would take to resolve the issue. He ended up ordering a part and had it overnighted to install the following day. When I came back the next day, he said it would take an hour to replace the part and I was finished on time. Kyle's energy made the whole visit enjoyable and Dimmitt has an asset in him. I will continue to service my vehicle here and will only work with Kyle. More

Awesome Service ! Amazing service writer! Kyle Sanborn is an amazing service writer or service representative! When I arrived he was helping another gentleman in the drive . He was laying in t Kyle Sanborn is an amazing service writer or service representative! When I arrived he was helping another gentleman in the drive . He was laying in the ground working on a part on this mans car and fixed it right there. He then proceeded to help me. He is very professional and polite . He always makes me feel like a member of his family! He cares about his customers . Kailey who answers the phone most of the time when I call , is always polite and courteous which is always great when you call to set an appointment with the service department . Shawn is also very professional and always attentive to his customers. Great team there at Dimmitt! More

buyer beware, will not honor warranty coverage The service manager is shady at best, hides what warranty coverage he'll provide without telling the car owner. Generally a very deceptive, game pl The service manager is shady at best, hides what warranty coverage he'll provide without telling the car owner. Generally a very deceptive, game playing service dept More

A good sales experence My sales experience was very good with Dylan Camplese. He was very polite and after I was not interested in the Camaro I came in for he proceeded to s My sales experience was very good with Dylan Camplese. He was very polite and after I was not interested in the Camaro I came in for he proceeded to show other Camaros. After test driving a couple, I decided on a 2016 black Camaro. I do not think this sale would have been completed if not for the accommodating and professional approach of Dylan. I would like to mention that the rest of the sales staff involved in this transaction were professional during the whole process. It took a little longer then expected, but never felt neglected. One thing that disappointed me was I only received one keyless entry fob at the end of the sale and detailing could have been better. More