Direct Cars

Clean, no pressue, great car buying experience Great car buying experience. All cars are kept in a extremely clean showroom, much better than sitting outside. Guido was very accommodating, let me Great car buying experience. All cars are kept in a extremely clean showroom, much better than sitting outside. Guido was very accommodating, let me test drive a few cars. Worked with me on price. Process to purchase the car was smooth and easy. I would definitely recommend Direct cars. More

Very friendly and helpful! I had a great experience at direct cars! Todd is a great Sales rep I didn't feel pressured at all. He is very concerned that you are getting what you I had a great experience at direct cars! Todd is a great Sales rep I didn't feel pressured at all. He is very concerned that you are getting what you want and so helpful!!! I will be recommending them to everyone looking for a great used car! The owner Guido is very hands on in his company and very helpful! They are very friendly and they have a great setup! Loved that the cars are kept inside their warehouse. More

Great people to buy a car from! This was a great experience. It was refreshing to deal with a real, no pressure person who seemed genuinely interested in making sure I was happy wit This was a great experience. It was refreshing to deal with a real, no pressure person who seemed genuinely interested in making sure I was happy with my purchase. The car selection was nice and continuously updated. I will not only buy my next car here, I will happily recommend Todd Urban and Guido to everyone I know. More

Customer service turned terrible one they have your cash I went to Direct Cars after finding them online. I wanted to purchase a clean used car for my son. They are an hour away from our house. So, I want I went to Direct Cars after finding them online. I wanted to purchase a clean used car for my son. They are an hour away from our house. So, I wanted to make sure it was worth our while to travel so far. The place is difficult to locate as ALL of their cars are parked inside a garage. The vehicles are detailed and look nice. They are a bit pricey but we were able to negotiate about $1000 off the price and $500 for our trade. All was well and then we found out that the bank had preapproval would only work with A lots. So, they suggested I get approved with a bank THEY use. I agreed, got approved and then signed all of the documents so that while I was at work, my son could pick up his car. When he did, he called and stated that they gave him the car with not enough gas to get home (they knew from th trips out there we lived an hour away). I asked that he ask the owner, Guido, if it was a customer service courtesy to sell the vehicles with a full tank. He said "we don't do that here." I asked why and he immediately became irritated stating he had "done us a favor" by lowering the price by $1,000. I asked how that wasn't doing HIM a favor to sell the vehicle and getting financed, again, through his bank wasn't doing him a favor either. He went on to tell me that we had beaten him up on the price and now were trying to get gas out of him. I had had it with the condescending remarks and demanded that he return my sons title, keys and checks. Guido immediately yelled, "We aren't going to do that!" I told him that I would leave work and be down there when he relinquished and said he would just give my son gas money. He gave the phone back to my son and it was done. My son was scared and left with the new cars and without the checks to call me and tell me it was over. I checked our bank transactions and noticed that 10 minutes after my son left the dealership, the owner had CASHED....not deposited...CASHED THE CHECKS. After that ridiculous transaction, I would NEVER recommend this dealership to ANYONE. More