Back

Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,140 Reviews

3,140 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

Sort by
October 19, 2020

Great customer service !!! Marina was very kind and friendly, she also told me about things that I didn’t know about my car. Thank you More

by TOBA.ANA12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

You learn something new everyday! We're happy to hear Marina took such good care of you and that you had a great experience. Thanks for the nice review!

October 19, 2020

Quick, efficient service as always. I appreciate the attention to detail, keeping the service floor clear of people while in a pandemic, and the speed at which my car service was completed. More

by jeremyhardie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

This is great to hear, we want our customers to feel safe while at our dealership. Thank you for letting us know how well your service went!

October 18, 2020

Volkswagen did a good job with my car. Good information, attention and service. Drive my car is very nice now I recommend volkswagen of Walnut Creek Thank you More

by YORUBASI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Oct 21, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

We are glad you enjoyed your experience at Dirito Bros. We're happy to hear your VW is running great! Thanks for the kind words!

October 17, 2020

Always quick and professional, would definitely recommend to anyone with a VW due to their customer service and habit of making everyone comfortable when they come to visit. More

by STRYKERBRENDAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rosen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sterling Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Dirito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Simi
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andres Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Ritola
Oct 21, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

This is great news! We're so happy to know that you had a good experience with the team. Thanks for the recommendation!

October 16, 2020

We came in for a recall notice and found Dirito Bros in WC to be clean, COVID19 compliant, courteous and timely! Will come again for sure! More

by ROSEH
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Clean, Covid-Compliant & Courteous, the three C's! Now if only there was a C-word for 'timely'... clock-minding, maybe? Anyway... thank you for the great review! We look forward to serving you in the future.

October 16, 2020

You always take care of me and do a stellar job. You let me know up front what you'll be working on, the estimated cost (and if there's anything additional you need to work on, you let me know!) as well as More

by SAINTRYNO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

We are very grateful to have you as a customer! We appreciate this awesome review, too. We're happy you're happy. Thank you!

October 16, 2020

I brought my car in for a recall update, the service was explained to me by Kevin and was completed before the estimated time given, great job all around. More

by justin.truskey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Awesome! That's the way it should be. Sorry you were affected by a recall, but happy to hear Kevin took good care of you. Thanks for letting us know!

October 16, 2020

Service service agent Kevin was very courteous and explained the necessary recall and repair tasks to me. He also arranged the loaner car for me from the local car rental in a very smooth and efficie More

by ALANANDA0208
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

It's great to hear that texting worked as a communication tool and that Kevin did such a stellar job taking care of your repair. We appreciate you taking the time to write a positive review!

October 14, 2020

The service experience was on time , pleasant and completed successfully. I was kept informed throughout the appointment as to what was being done . I highly recommend Dirito Brothers. More

by Scorpion5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Wonderful! Thank you for the kind words, we're happy to know that your experience was as expected.

October 14, 2020

I came in with a flat tire and Marina worked me into the schedule and I got a new tire and warranty covered the damaged one. It was quick and I was back on the road. Thanks!!! More

by ENEUFELDT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Flat tires are no fun! We're happy to hear you are back on the road and that Marina took such good care of you. Thank you for the nice review!

...
178
...