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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,189 Reviews

3,189 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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December 30, 2020

We’ve been with Dirito Brothers VW for past 20 years through 3 Saabs, 3” Nissan, and on our 5th VW. Sales and service have been great especially working with same staff for most of our years there. More

by Patzoo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
Dec 30, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

It's great to hear from long-time customers, especially that the service you receive has been consistently good throughout the years! Thank you for your continued support!

December 26, 2020

Kevin and team were great. Went there to get a faulty infotainment system fixed on my GTI. They had it done the same day. Highly recommended. More

by NEVANSCPA
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Excellent! Prompt service is what we strive for. Great to know that Kevin and the team took care of things!

December 23, 2020

Marina did a great job with communicating with me on the status of my repair. From texts to direct calls, she was very responsive and always friendly More

by NGUYENBEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Perfect, this is the kind of service we strive for. Thank you for letting us know how great Marina was.

December 23, 2020

Although my service is not complete(part ordered) I was very satisfied with the prompt and courteous service from the Dirito Brothers service department. i am looking forward to next week when the work wil More

by VV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
December 22, 2020

Always a great experience when visiting Walnut Creek VW. A+ customer service. Very respectful and helpful. Thank you. happy holidays and a happy new year More

by MIKEREIS11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Wonderful! We are happy to hear that. Thank you for such a great review! Happy new year!

December 20, 2020

Marina was very helpful and informative about the service my car was going to receive, they were able to a ride for me to get to work More

by CHUYSAENZ
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

We are happy to hear that Marina treated you so well and that you were able to get to work. Thank you for the positive feedback!

December 20, 2020

On 12/18/20, Friday, I had my 70k service for my 2017 Golf and I, also, purchased 2 Michelin tires. Kevin Hubert made sure the tires were ordered on a timely basis to arrive for my 70k service. Prior t More

by SGALLORUN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon
Dec 23, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi Susanne, This is wonderful to hear! Kevin really is a great guy, and we're happy to know that he has consistently provided you with excellent service. Thank you so much for taking the time to write such a nice review for Kevin and DB!

December 17, 2020

Fast and efficient as well as courteous. I’m not sure why it needs to be 25 words, when I said it in in seven!! Thank you. More

by wendy20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
Dec 18, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Perfect! Those seven words say it all. Thank you!

December 15, 2020

Easy in, easy out. Awesome shuttle service home and back by Lyft. Car was done in reasonable time. Another great experience at Dirito Bros. VW service. More

by Russ65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Dec 18, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Excellent! This is what we like to hear. Happy to know that everything went smoothly, thank you for the great review!

December 11, 2020

Notice my car being done and after 1 hour I went to check if my car is done and was told that they were waiting for paperwork I waited more that one hour unnecessary for paperwork to be done More

by METKATHEBANKER
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

I am sorry that you were kept waiting. Sounds like we missed the mark here and I apologize. Thank you for sharing this experience, it will help us to improve in the future.

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