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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,134 Reviews
Call Service Center (925) 448-9940

3,134 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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April 04, 2024

Shaun was terrific as were the mechanics, very satisfied with the service that i received! More

by LARRY J.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I forgot the mechanics name, but he was great!
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Apr 08, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate the positive review about our team's performance and services at Dirito Brothers Walnut Creek Volkswagen. We're grateful for your recognition.

March 31, 2024

Sean was very pleasant, helpful and knowledgeable. He answered all my questions. Made me feel confident with the service on my vehicle More

by cfincken62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We're glad to read that our team provided knowledgeable assistance, leaving you confident in your vehicle's service at Dirito Brothers Walnut Creek Volkswagen. Your feedback matters a great deal to us.

March 30, 2024

Thanks to Ricky and the technician who got me in and out without any fuss. Communication was excellent and the wait time was minimal. More

by natelooks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky
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Apr 02, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate the feedback at Dirito Brothers Walnut Creek Volkswagen regarding our team's quick service and effective communication. Thank you for your 5-star review.

March 30, 2024

Every single person at Dirito Bros. delivers kindness and endless expertise, Their persistence in chasing down mechanical mysteries is unparalleled! Twenty-five years of thoughtful care More

by LADUNBAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Dirito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : “Saab Doctor” Jim
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Apr 02, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate the kind words about our team at Dirito Brothers Walnut Creek Volkswagen. Our dedication to uncovering mechanical mysteries is part of what makes us unique. Thank you for sticking with us for twenty-five years, that means a lot to our team.

March 29, 2024

Clean modern dealership with convenient location. Comfortable waiting area. Friendly and helpful service advisors and staff. Available wi-fi. Excellent service technicians that get the job done right More

by Russ65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Simi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Scordelis Scripillit
5.0
This rating includes all reviews, with more weight given to recent reviews.
mike raff
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We're glad the atmosphere, service advisors, staff, and Wi-Fi at Dirito Brothers Walnut Creek Volkswagen meet your expectations. It speaks volumes to hear you've trusted the quality of our service technicians for over 20 years. We value your consistent support for our dealership greatly, thank you.

March 29, 2024

Marina was such a great help! Really made me feel comfortable and educated me on the service being done to my car and why. More

by SAMANTHANADINE23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina
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Apr 02, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

It's good to hear that our team provided clear explanations about your car service at Dirito Brothers Walnut Creek Volkswagen. Your satisfaction is important to us, thanks for sharing.

March 29, 2024

Service person did not reach out to inform me that the car was ready for pick up. No courtesy car wash or cleaning. More

by DAISY311
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marina Felix
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Your feedback is important to us here at Dirito Brothers Walnut Creek Volkswagen. I would appreciate the chance to speak with you about the level of communication and customer service you received from our Service Team regarding the status of your vehicle, as well as the courtesy car wash. Could you reach out to me with your preferred contact method so we can discuss this? Best, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

March 29, 2024

Sean at VW Walnut Creek was a very professional, friendly, and courteous representative. My automotive repair needs were satisfied in a timely manner ahead of schedule which I am very thankful for. More

by daleytoudic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 02, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We're glad to hear that our team at Dirito Brothers Walnut Creek Volkswagen lived up to your expectations. We are committed to professionalism and efficient service, as you've noted. Thank you for choosing us for your automotive repair needs.

March 24, 2024

I like going to Dirito Brothers. They take good care of my car and they are nice people. More

by JeffT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 26, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Glad to hear you've had good experiences at Dirito Brothers Walnut Creek Volkswagen. Taking care of your car and providing respectful service is what we aim for. Your feedback is appreciated.

March 24, 2024

service was quick and efficient. Text messaging was quick in response and I appreciated that More

by IKEDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 26, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We're glad you received quick and efficient service at Dirito Brothers Walnut Creek Volkswagen, and happy to hear that text messaging added value for you. We appreciate your feedback.

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