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36 Reviews of Discovery Nissan - Service Center
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January 06, 2021
Highly dissatisfied with the customer service manager after my visit today. After attempting to get new tires at another location my wheel lock was missing. Went to Nissan of Shelby to have the wheel loc after my visit today. After attempting to get new tires at another location my wheel lock was missing. Went to Nissan of Shelby to have the wheel lock removed and asked for a replacement due to the fact my car (2019 Rogue) has always been serviced and tires rotated at this location, it apparently was not replaced in my vehicle after a service appointment. Service manager wanted to charge me for this, I refused to pay as this missing wheel lock was not my fault. Service manager continued not to provide appropriate customer service and I told her I would not give any more of my business to this location although I have purchased 4 vehicles from this location. Corporate has already been contacted. This is not how I expect to be treated from this dealership! 2 thumbs down! More
by JF
Employees Worked With
Service manager
July 07, 2020
"Amazing staff and great customer service"-SKCDue to "Amazing staff and great customer service"-SKC Due to unfortunate mechanical work with my car (no affiliation) I've been treated as a priority everyt "Amazing staff and great customer service"-SKC Due to unfortunate mechanical work with my car (no affiliation) I've been treated as a priority everytime I've reached out needing a rental in an efficient matter. The sales rep has been awesome with helping my family. More
by SKC
Employees Worked With
Jamie
May 13, 2020
Friendly Staff and great work!! The staff is great and the work in the service department is by far the best i have ever experienced. I am in and out in no time. The facility is inc The staff is great and the work in the service department is by far the best i have ever experienced. I am in and out in no time. The facility is incredible i love that i can read, watch tv or watch my car get worked on. More
by angied
Employees Worked With
Sandy, Jamie B, Jamie M
February 05, 2020
quick and friendly I took my car in for a free oil change, and everyone was very friendly. The service great and fast. The facility's were very clean, overall a great ex I took my car in for a free oil change, and everyone was very friendly. The service great and fast. The facility's were very clean, overall a great experience. More
by ScottR
Employees Worked With
Jamie
February 05, 2020
I feel confident bringing my Pathfinder to have all the serving needs done. The facility is state of the art. Friendly service department who doesn't try to sell you on unnecessary repairs. Sheldon and Jo serving needs done. The facility is state of the art. Friendly service department who doesn't try to sell you on unnecessary repairs. Sheldon and Jonathan are awesome. More
by Momof4
Employees Worked With
Sheldon, Jonathan
February 05, 2020
Great service dept and waiting area. Place to view them work on your car is nice. Price for service is quite a bit high though. Next vist is gonna cost me big as my car is 15,000 service is due. work on your car is nice. Price for service is quite a bit high though. Next vist is gonna cost me big as my car is 15,000 service is due. More
by Emtb
Employees Worked With
Jonathan
December 06, 2019
Best service department in the world Shelby Nissan has undoubtedly the best service department I have ever been to. Their number one priority is customer satisfaction and they do not comp Shelby Nissan has undoubtedly the best service department I have ever been to. Their number one priority is customer satisfaction and they do not compromise or cut corners to attain it. If you care about your car, you owe to yourself to get it serviced by the best and that would be Shelby Nissan. More
by Jesusfan
Employees Worked With
Jonathan
October 31, 2019
Quick service. No appointment needed for oil change. Serviceman was very polite and helpful. Facility is very clean I would recommend for future oils changes Serviceman was very polite and helpful. Facility is very clean I would recommend for future oils changes More
by Altima54
Employees Worked With
I don’t know the name of the serviceman
October 31, 2019
Bought a 19 altima sr. Sales staff were good. Not pushy. Serivce is where this dealer shines the most. Comfortable waiting area with a view of your car while being worked in. They have a small self serve Serivce is where this dealer shines the most. Comfortable waiting area with a view of your car while being worked in. They have a small self serve "canteen" with comparable prices. Work was fast and accurate. Felt and feel confindent the work was completed correctly. All is clean and neat More
by Emtb
Employees Worked With
Johnathan
October 16, 2019
Great Service I had service completed on my car, the service consultant Jonathan was excellent. The actual service was completed within the time frame as promised, I had service completed on my car, the service consultant Jonathan was excellent. The actual service was completed within the time frame as promised, and I also received a complimentary rental car. More
by RMD
Employees Worked With
Worked with Jonathan
