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Discovery Nissan - Service Center

Shelby, NC

4.5
47 Reviews

47 Reviews of Discovery Nissan - Service Center

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October 25, 2023

Met with Marsha Danner the General Sales Manager. I explained my situation about free oil changes. She took more then enough time to hear me out then she worked with me to where I was satisfied and f More

by write4uido
Recommend Dealer
Yes
Employees Worked With
Marsha Danner
June 07, 2023

Service department sucks. Suppose to have extended warranty, however when I went to have my van serviced to find out why my transmission is shifting hard, my warranty wasn't a More

by pslater0619
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin in sales
Jun 08, 2023 -

Discovery Nissan responded

PSlater0619, I am sorry you had a bad experience with us. I would love the chance to turn it around, can you please give me a call so we can see what can be done to fix this situation? Mark Phillips General Manager 980-295-1600

Jun 08, 2023 -

pslater0619 responded

I will stop in Friday

May 26, 2023

Will not buy from here again was never told that in order for oil change to be under warranty I had to get oil changed every 5000 miles but was told at purchase every 10000 miles and the warranty runs out at More

by belair67az
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Jun 08, 2023 -

Discovery Nissan responded

Belair67az, I hate to see you had a bad experience with us. Please give me a call so I can see if there is anything I can do to turn this around. Mark Phillips General Manager 980-295-1600

October 27, 2022

I am not happy with the service department. I was told I needed new brakes they had the parts. I get a call they didn’t have all the parts that it would be the next day. I don’t hear from servi More

by kevinmathey19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Angie Davis
2.0
This rating includes all reviews, with more weight given to recent reviews.
April 26, 2022

Purchased a 18 Titan in January 2022 from another dealer. The dealer checked them on 2/14/18 and determined the heated seats needed to be replaced due to very poor heating. Because the truck was still und More

by shelby1115
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Dpmt
March 31, 2022

Bought a vehicle on 7/17/21 didn’t get the vehicle until 7/30. Light came on 7/31 was informed on 8/16 it needed a transmission when I took it to another dealership for a recall on a sensor. They notified t More

by Madymom11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sales manager and service manager
September 04, 2021

Oil change 8/28....I've driven my car 3 times since.....oil leaking each time. Service Dept can not get it together! 2nd time in a year I've had issues with service dept. And looking to trade as More

by JF
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Angie Davis
1.0
This rating includes all reviews, with more weight given to recent reviews.
July 13, 2021

I went to get an oil change and was turned away by the person at the service desk. I am guessing they had a bad day and took it out on me. So I went to Nisan of Gastonia and they changed my oil and was ou More

by samtmilleriii
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
N/A
April 26, 2021

Bought a New Sentra went for oil change and rotation was told oil change be free ended up paying for everything not very happy....!!!!!!! When u tell a customer something u should stand up to your word.... More

by xxxxxxx woman48
Recommend Dealer
No
Employees Worked With
Was told lol change was free 3 witness when bought the car the word and Trust of people is important to me and my family.....
April 22, 2021

Terribly disappointed in service dept today waited 3 1/2 hours with an appointment to get work done. My time is worth something to me. They don't live up to their customer commitment. More

by Rhoover53
Customer Service
Recommend Dealer
No
Employees Worked With
Angie Davis
1.0
This rating includes all reviews, with more weight given to recent reviews.