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Dodd RV of Portsmouth

Portsmouth, VA

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126 Reviews

4705 Portsmouth Blvd

Portsmouth, VA

23701

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126 Reviews of Dodd RV of Portsmouth

June 13, 2016

1st RV purchase outstanding support and service My husband and I purchased our 1st RV from Dodd RV last month. The technician was extremely knowledgeable and the almost 2hour walk through was very More

by dls1060
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Dodd, Robert Christian, Wilson Box, David Till
June 07, 2016

Great experience! Dodd RV was very attentive to the things we felt we needed in our trailer. They were friendly and knowledgeable. Great walk through and explanations. More

by cottonfieldgal
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Dodd, Robert Christian
May 22, 2016

**UPDATE** 25 May 2016 They are all very nice people and it is a great business. However they don't have near enough people working there. I purchased a loot model and it ha More

by 2016 Grey wolf 26DBH owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Dodd, Stacey Stuehm, Drew Doss, Brian Doss
May 25, 2016 -

Dodd RV of Portsmouth responded

We have hired additional staff to support the service and parts department to improve on the issue described. We currently have 8 people working in our service and parts department. This customer needed a skid bracket re-welded on to his new unit. We outsource all welding and the company we use had a death within the company so unfortunately it was not completed in time. We are sending a mobile welding company out to the customers home to do the welding on-site so the customer will not be inconvenienced in bringing the unit back to Dodd RV and he will not miss any camping time waiting for the repair to be complete. At Dodd RV we strive to deliver a great customer experience in sales, service and parts. When we do fall short we try to rectify the problem as efficiently as possible for the customer. Hopefully this customer feels that we have solved his problem efficiently by sending a mobile welder to his home to rectify his issue with his camper.

May 16, 2016

Saved me a trip ! I recently had an issue where one of my slide-outs didn't function. I emailed Dodd RV Portsmouth requesting some troubleshooting advice before bringi More

by RoyG
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Wilson Box, Stacey Stuehm, Brian Doss
May 08, 2016

Very good experience purchasing our new camper Dodd RV was very thorough on our walk through and spent a lot of time explaining every detail on our new camper, I would highly recommend them to othe More

by Keith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Dodd, Robert Christian
April 15, 2016

Wonderful, friendly RV Dealership I found the RV I had been searching for at Dodd RV. I had searched the internet for quite some time looking for my "dream" camper. I was pretty par More

by deevee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Dodd, Drew Doss
April 14, 2016

Super-cali-fragilistic-expiali-docious ! My wife & I had been looking for a new RV at all the area dealers for some time. Even paid $20 to walk around the BIG RV show over in Hampton. In hi More

by RoyG
Recommend Dealer
Yes
Employees Worked With
Jennifer Dodd, Robert Christian, Robyn Pennington, David Till
April 11, 2016

Exceptional with Professional and Family Oriented Staff The Cole family was in need of a roomy camper on a tight budget. Sales and service professionals Robert Christian, Jennifer Dodd, David Till, Wilson More

by Cole Family
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Dodd, Robert Christian, Wilson Box, Robyn Pennington, David Till
April 09, 2016

Trade In I would like to highly recommend this dealer to anyone looking to purchase a new or used rv. Jennifer and her sales staff were very helpful to find th More

by Richard Scott
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Dodd, Robert Christian, David Till
April 05, 2016

Excellent customer service The entire process of buying a new camper was streamlined and painless. I never felt pushed. Christian was our salesman, and he did an awesome job. V More

by Phelps
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Dodd, Robert Christian, Wilson Box, David Till
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