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Dodd RV of Portsmouth

Portsmouth, VA

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126 Reviews

4705 Portsmouth Blvd

Portsmouth, VA

23701

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126 Reviews of Dodd RV of Portsmouth

October 30, 2015

GREAT PEOPLE TO WORK WITH VERY HELPFUL IN EVERY WAY WE ARE REPEAT CUSTOMERS ( 5 ) TIMES, WE HAVE LOOKED ELSE WHERE BUT ALWAYS RETURN TO OUR FRIENDS AT DODD`S THEY ARE ALL SPECIAL , ROBERT OUR SALESMAN C More

by janice
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Dodd, Robert Christian, Stacey Stuehm, David Till
October 28, 2015

Exceptional experience Everyone was so friendly and helpful that we will be a customer for life. We would recommend them to all our friends and family. Stop by and see for y More

by Philbin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer Dodd
July 18, 2015

Purchasing an RV The experience my family and I had at Dodd RV in Portsmouth, Va. was very positive. The sales personnel are experienced and courteous and the service More

by Travelbums
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer Dodd
July 15, 2015

Looking for an RV? Get with Dodd RV. They're the best!!! I saw a RV on Dodd's website for a used trailer that was a pretty good value. In the process of looking at that trailer I saw a newer popup camper I More

by VA_POPUP_DUDE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer Dodd, Robert Christian, James Richey
July 05, 2015

windjammer-3029 Robert was a great salesman and Jennifer was really great and she knew what she is doing. A really great experience and thanks for everything. More

by tommywynne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer Dodd, Robert Christian, Robyn Pennington, James Richey
June 19, 2015

Friendly, excellent knowledge of RVs and met our needs. From entering the dealership through picking up our RV, the Dodd staff was extremely friendly and helpful. There wasn't any sales pressure, only help More

by Gracey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Hudgins, Arnold Smith, Pete, Melissa Grace
June 16, 2015

Amazing experience This was our first RV purchase and couldn't be more happy. Scott Hudgins made us feel comfortable with no pressure at all. He gladly answered all our More

by Newrv73
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robyn Pennington, James Richey, Brian Doss
June 08, 2015

Windjammin - Windjammer "We had been looking for a medium size, light weight camper trailer online, and came across the DoddRV addvertisement. We were looking shopp More

by DLight
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer Dodd, Robert Christian, Robyn Pennington, James Richey
June 05, 2015

Great experience Dodd RV did a wonderful job. All of my expectations were met. The entire staff was friendly and extremely helpful throughout the process of purchasing More

by jcravens
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer Dodd, Robyn Pennington, James Richey, Drew Doss, Brian Doss
May 04, 2015

Not the friendliest! We were referred to Jennifer from another location. When we arrived, she appeared to be slightly annoyed with us. Her demeanor was very unpleasant a More

by audreyfox
Customer Service
Recommend Dealer
No
Employees Worked With
Jennifer Dodd
May 21, 2015 -

Dodd RV of Portsmouth responded

Dodd RV of Portsmouth said on 05/15/2015 02:50 PM (Private Message) Dear Mrs. Fox, My name is Brian Doss and I am the Operations Manager at Dodd RV for both locations. I have read your posting in Dealer Rater and I would like to apologize for the experience you had at our Portsmouth location. I have talked to Jennifer and she has expressed to me that she has contacted you to apologize for the events of that day. I want you to know this is not typical behavior for Jennifer and she normally gets excellent comments from customers. I am sorry your experience at our Portsmouth location didn't reflect that. I want to let you know here at Dodd RV we want all our employees to treat customers with the upmost professionalism and respect. Based on your review of our Yorktown location it seems your experience there, where you actually purchased your unit, was a positive one. We here at Dodd RV are striving to make every experience for every customer pleasant and enjoyable. I appreciate your candid feedback so we can improve ourselves and the quality of service we deliver to each customer that walks on our lot. If you would like to contact me I can be reached at (757) 488-2721. I sincerely hope that Jennifer's reaching out to you to express her apology for the events of that day and my response here within Dealer Rater will give you an improved impression of Dodd RV and our employees at our Portsmouth location. Thank You for your time, Brian Doss Operations Manager Dodd RV Portsmouth VA Yorktown VA

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