Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Doggett Ford South Loop
Houston, TX
694 Reviews
Doggett Ford South Loop is your source for new & used Ford cars, trucks, SUV, parts, service and more in the Houston area. Our goal is to provide the best possible service to our customers and make sure your car buying experience is second to none. We are conveniently located at 3440 S Loop West Houston, TX 77025.
We feature an extensive selection of new and certified pre-owned Ford vehicles, as well as used cars from many other makes. Doggett Ford South Loop is committed to providing superior service in all departments, from sales to finance to parts and service, and we invite you to search through our online inventory and stop by our dealership for a test drive. If you have any questions, please give us a call at (346)-560-7160.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Workmanship
Service Time
Service Communication
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 9:30 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:30 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 694 reviews
August 11, 2023
Worst car dealership in Houston, Spoke to Bianca about a car and for two days never heard back from her, Tryed calling someone in rthe sales department and wouldnt answer my questions either. This place is car and for two days never heard back from her, Tryed calling someone in rthe sales department and wouldnt answer my questions either. This place is suppose to be in the business of selling car, but i guess not. STAY AWAY FROM RUSSELL AND SMITH FORD, there are other reputable dealerships than this one use wont even pick up the phone to answer basic questions. STAY AWAY!!!!!! More
by wd081802
Employees Worked With
Bianca
July 30, 2023
Took my daughters truck here after waiting for a different dealer to repair. The other place had it for 9 business days and the truck didn’t move. We brought it here and the truck was finished in a different dealer to repair. The other place had it for 9 business days and the truck didn’t move. We brought it here and the truck was finished in a day. The lady that helped us was so nice. The work was good and they did more than we thought. More
by Janasipad
Employees Worked With
Shane Worsham
June 04, 2023
On Monday morning I took my car to Russell and Smith Ford to get an oil change. I Specifically as the guy who came in if there were any leaks? He told me "No." When he brought me my car which was a free oil to get an oil change. I Specifically as the guy who came in if there were any leaks? He told me "No." When he brought me my car which was a free oil change I asked him again if there were any leaks he told me again "No.." again On Thursday my daughter called me stating that the car stopped running in the middle of the street. I had my car towed to my house, then had someone to come and look at it who stated that the transmission Wasn't working. I've never had a problem with my car's transmission how does one take their car in for an oil change at Russell and Smith and end up with needing a new transmission??? More
by Lorna Francis
Employees Worked With
He had blonde hair and beautiful eyes
October 04, 2022
Someone let my window down and wanted me to pay for repair services, it was ok prior to taking it in for oil change tire rotation! General manager said he knew what it was because he has had several ve repair services, it was ok prior to taking it in for oil change tire rotation! General manager said he knew what it was because he has had several vehicles with that problem (window regulator). I was livid, will never put a foot in that establishment been doing business with them for over 30 years and for them to do this????? More
by VeraVeradaughtery
Employees Worked With
Kameron mcnaulty/general manager never gv his name!
September 26, 2022
They kept my vehicle for more than a month and still didn't fix the problem. Every time I called Mack, he promised that he would call me back but never did. It felt like they didn't need my business and didn't fix the problem. Every time I called Mack, he promised that he would call me back but never did. It felt like they didn't need my business and showed it with their service. This is the fourth F150 that I have owned and serviced with Russell and Smith. I plan to drive my vehicle out of the way to Planet Ford for better service. Totally disappointed. More
by seanwithers
Employees Worked With
Mack Smith
August 17, 2022
I certainly wish I could have shared a positive 5 star review, but I can't and need to let any potential buyer beware. I live outside of Houston, but was there for a follow up procedure at MD Anderson fo review, but I can't and need to let any potential buyer beware. I live outside of Houston, but was there for a follow up procedure at MD Anderson for my cancer treatments. I came across a nice looking Toyota 4Runner and since this dealership was close, I stopped by after my appointment. Met the sales guy, test drove it and we had a gentlemen's verbal agreement along with a hand shake that I would return the following Monday, Aug. 15th to purchase and pick up. Much to my shock, the sales guy texted me on Saturday that the sales manager just sold it! No phone call, no opportunity to put a deposit down or anything. If you deal with this dealership, get everything in writing and put down a deposit because a hand shake and making a promise doesn't mean anything to this dealership! More
by DJ
Employees Worked With
Martin Xiloj, Brian Kelledy
July 04, 2022
DO YOURSELF A FAVOR AND AVOID THIS DEALER! I just got off the phone with their sales manager and he refused to remove the 3000$ markup that was added to the price of my custom order f150. "Pr I just got off the phone with their sales manager and he refused to remove the 3000$ markup that was added to the price of my custom order f150. "Protection package" is what they were trying to call this 3K fee. I was waiting on this truck to arrive for months from the factory and when it finally did, they price gouged me and added that bogus fee. I hate to be a Karen but Im reaching out to corporate to make sure they are aware of these tactics. I hear their ceo is in favor of removing dealerships because of BS like this, so let's see. In the meantime, avoid these crooks. Gas prices are going up, interest rates are going up, and lots of trucks are going to be hitting the used market soon. More
by Will
Employees Worked With
Forgot name
March 11, 2022
I live in Indianapolis and found a 2022 Ford F-250 on R&S website, and put down a deposit to hold. The salesperson sent me 20 plus interior and exterior photos prior to my arrival in Houston. 30 minutes a website, and put down a deposit to hold. The salesperson sent me 20 plus interior and exterior photos prior to my arrival in Houston. 30 minutes after leaving the dealership my daughter gets into the drive spurs side rear seat and informs me that there is a hole in the rear seat that was covered by paperwork in the seat pocket. I immediately call the salesperson to inform him of the issue. He tells me that R&S inspect all trucks and that it is not their issue. When I got to my daughters home in Houston I reviewed the photos sent to me earlier by the salesperson, and one of the photos taken 2 weeks earlier before I arrived clearly shows the hole in the back of the drivers seat. I continued to have no response from R&S for three weeks and multiple calls. I then called Ford compliant line, and they called R&S with no response. After three months Ford ageeed to replace the seat cover at a Indy ford dealer. I will not do business with any Russell and Smith dealership. They do not Stan’s behind their product. More
by mmcdonald22257
Employees Worked With
Martin Xiloj
October 21, 2021
WORST CUSTOMER SERVICE from Brian Kelledy and Kameron McNulty! The sad part is that all the bad reviews say to contact them and they’re the ones that I can’t get a hold of. I’ve been emailing them about McNulty! The sad part is that all the bad reviews say to contact them and they’re the ones that I can’t get a hold of. I’ve been emailing them about the issue I have with a 2020 F-150 I bought from there earlier in the year. I even call them and leave voice mails and they never call back! I bought the truck online and had it delivered to me. After I took possession of the truck I noticed the driver side rear view mirror was broken. I have pictures from the salesman to prove the mirror was already broken at the dealership. I’ve been patiently waiting for them to respond, but I haven’t got no response from them since August. They did say they would fix it but I would have to drive there and I live 3 hours away. Not sure if they’re going to fix it anymore because I can’t get a response from them. Very disappointed in their customer service! Will never buy a vehicle from them again! More
by Alex
Employees Worked With
Brian Kelledy / Kamron McNulty
