Doggett Ford South Loop

Hunter made the car buying experience wonderful. I did an internet sale and had my car the next day. He worked really hard to find the car I wanted and showed me all the features, etc. of the car. He ke an internet sale and had my car the next day. He worked really hard to find the car I wanted and showed me all the features, etc. of the car. He kept me well informed of the status of the process when I was in the dealership or at home. I was quite pleased with the experience. John in Finance did a great job helping me with financing options, etc. I was able to sign my paperwork and complete the process in less than 20 minutes. There was another gentleman that set up my Bluetooth phone and showed me other features of the navigation system. All in all, I felt like I was their only customer....special service for sure. More

Scott Pierce did a great job from start to finish. He was responsive to our internet inquiry and straightforward on pricing and what to expect. Financing was pretty much seamless and easy to follow. Th was responsive to our internet inquiry and straightforward on pricing and what to expect. Financing was pretty much seamless and easy to follow. The extended warranty pricing was fair as was the gap insurance explanation. Overall, a great experience! More

We had a great experience at Russel Smith Ford. This was the second car we were buying this year and did not want to be pressured and Morgan was great at giving us space and time to make our decision. That the second car we were buying this year and did not want to be pressured and Morgan was great at giving us space and time to make our decision. That is why we went back to him when we decided to purchase a Focus. I would strongly recommend this dealership and Morgan to anyone looking for a car. More

The salesman (Morgan) did not put pressure on me to buy right away. He was very knowledgeble about the vehicle I was interested in. The first offer on the price of the vehicle was very fair and reasonalbl right away. He was very knowledgeble about the vehicle I was interested in. The first offer on the price of the vehicle was very fair and reasonalble, so there was no reason to make a series of counteroffers. The finance manager found a good interest rate for the loan so the process was completed very quickly and all aspects of the finance contract were clearly explained. More

ABSOLUTELY FRIENDLY BUT PROFESSIONAL! GREAT CAR BUYING EXPERIENCE! I'VE BOUGHT MANY CARS AT DIFFERENT DEALERSHIPS AND THIS ONE RANKS WAAAY UP THERE!! I CAME IN WITH AN IDEA THAT MAYBE MY TRADE-IN WOULD NO EXPERIENCE! I'VE BOUGHT MANY CARS AT DIFFERENT DEALERSHIPS AND THIS ONE RANKS WAAAY UP THERE!! I CAME IN WITH AN IDEA THAT MAYBE MY TRADE-IN WOULD NOT BE POSSIBLE BUT THEY NEVER MADE IT SEEM IMPOSSIBLE AT ALL! I AM VERY SATISFIED WITH THE SERVICE I RECEIVED AND THE TRUCK I DROVE OUT OF THE LOT! I AM SURE TO RECOMMEND THIS DEALERSHIP TO FRIENDS AND FAMILY. THANKS RUSSELL AND SMITH FORD!! More

Very pleasant experience as far as buying a new car goes. Would recommed the dealership and that's saying a lot. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Would recommed the dealership and that's saying a lot. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx More

David made me feel welcome and comfortable. He was knowledgeable, patient, and very willing to answer all my questions. I appreciated his tutoring me in the function of control buttons to make certa knowledgeable, patient, and very willing to answer all my questions. I appreciated his tutoring me in the function of control buttons to make certain I'd be safe when I drove off the lot. Moreover, he gave me information about each of the instructional handbooks so that I could find answers of my own after leaving the agency. I feel very fortunate to have had his assistance in purchasing my new car. More

This is a second review as a follow up to my first report. When I executed my financing, I had a plan to finance and the strayed from my plan once I was in the dealership and was shown a better finan report. When I executed my financing, I had a plan to finance and the strayed from my plan once I was in the dealership and was shown a better finance rate. Upon getting home, I realized that in the heat of the moment I had made a horrible financing mistake. I called the finance and salesperson I dealt with, only to learn that all of the paperwork had been filed and there was no way to stop the loan at this point and that I was likely stuck unless I could get the bank to stop the loan. Upon contacting the bank, I was told that could not do anything until there was an actual loan number. I waited a week and received my payment coupons from the bank and called to see how to cancel the loan. I was told the only way was to pay it off or to call the dealer and have them refund the money and redo the loan, but that would be the dealership's call to make. I spoke with J.R. Shaw and he said he would talk to the finance manager John Juarez and indicated it should not be a problem. I received a call a couple hours later from John to ask when I could come in an sign the paperwork. This is a dealer who went the extra mile to satisfy me and make sure this deal worked how I wanted. This did not benefit them financially, they did this as customer service! More

Two new cars in 6 months from Scott. As a former Ford dealership employee (over 20 years ago in another city), I appreciate the style and fair dealings that I encountered at R & S. I have had some very p dealership employee (over 20 years ago in another city), I appreciate the style and fair dealings that I encountered at R & S. I have had some very poor experiences with other Ford dealers in Houston, but my experience exceeded my expectations. More

Excellent experience - no high pressure. Truck was ready with running boards added very promptly. Travis did a thorough job pointing out the controls of the vehicle and got my blue tooth set up. Richard was with running boards added very promptly. Travis did a thorough job pointing out the controls of the vehicle and got my blue tooth set up. Richard was an excellent finance person to deal with - really worked hard to get the best rate and was very quick getting me out the door. Followup call to Carlos when Travis was off and he was very helpful and answered my question. More