Doggett Ford South Loop

Oil Change & Tire Rotation Keith Black, Service Advisor, did a great job of keeping me informed of status and an additional item that needed attention. Service is why I continu Keith Black, Service Advisor, did a great job of keeping me informed of status and an additional item that needed attention. Service is why I continue to use/recommend Russell & Smith. More

poor customer servicd I went to the lube area for an oil change and had terrible customer service on March 13, 2019. I called multiple times and was on hold and transferred I went to the lube area for an oil change and had terrible customer service on March 13, 2019. I called multiple times and was on hold and transferred multiple times. Someone picked up the phone and said “they aren’t answering, but I will walk over and give them your message”. I had asked them not to throw out my old filter. I dropped my Ford Edge at about 1215pm and they never called me that my car was ready. My husband picked me up from work and drove me to the Russel and Smith service center and I told them that they never called me. Karla then said I called but maybe the wrong #. I said “you all have my number because you texted me, I then texted several times and no one answered”. Karla was then was quiet AND the filter was thrown away and no one could get it!!!! I received a text from Karla on 3/14/19’asking if the car was ok. Really????????? More

Recall Service Appointment I’m so appreciated for the excellent service front and back end. My advisor Drew did an awesome job getting my car out at a prompt time. And he also r I’m so appreciated for the excellent service front and back end. My advisor Drew did an awesome job getting my car out at a prompt time. And he also ran it through the car wash. Even better. Felt good to have great customer service. The customer lounge was nice and clean to where I was able to work. Thank you again Drew for making it happen in one day!!!! More

Great Experience overall Thaddeus was very friendly and helped me tremendously. I would definitely recommend him as a sales person. He was very professional and polite. We wer Thaddeus was very friendly and helped me tremendously. I would definitely recommend him as a sales person. He was very professional and polite. We were able to test drive 2 vehicles before I made the purchase. I will definitely be buying another vehicle there in the future. Thank you for a great experience! More

Helpful and concerned staff I've been getting my service check ups at this location since I bought my Escape. Drew has almost always been my first point of contact whenever I s I've been getting my service check ups at this location since I bought my Escape. Drew has almost always been my first point of contact whenever I stopped in. He is polite and very helpful. Very personable, which makes me feel at ease. Thank you to all the service people that help keep my car running smoothly. More

10,000 mile service Everything went as I would have wanted it to, all was good, Drew did a great job helping with my truck and was very friendly. Thanks Everything went as I would have wanted it to, all was good, Drew did a great job helping with my truck and was very friendly. Thanks More

Honest and trustful When I need service I know I can trust them to be honest and let me know what I need to keep my escape running problem free. From the day I bought it When I need service I know I can trust them to be honest and let me know what I need to keep my escape running problem free. From the day I bought it they were there if I had any concerns. I am a firm believer in preventive maintenance and they will be honest and let you know what you really need or what you can wait until the next oil change. Friendly honest and trustful service why I choose to purchase my vehicle here. More

Oil Change We took our new 2018 Ford Explorer for its complementary 1st Oil change and the vehicle was serviced within 45 minutes! The service department Employ We took our new 2018 Ford Explorer for its complementary 1st Oil change and the vehicle was serviced within 45 minutes! The service department Employees were very professional yet friendly and courteous! Thanks R&S! More

Chris Alvarez and Russell & Smith Ford = a GREAT COMBO!! We've been purchasing trucks from Chris Alvarez with Russell & Smith Ford for years now. We won't go anywhere else. The customer service and communi We've been purchasing trucks from Chris Alvarez with Russell & Smith Ford for years now. We won't go anywhere else. The customer service and communication make the car buying process smooth and stress free. They are competitive in pricing and truly take care of their customers!!! More

Great Service Purchased my truck at a different dealership and had work done there. They were very far from my home, but Walter at Tomball Ford was more than willin Purchased my truck at a different dealership and had work done there. They were very far from my home, but Walter at Tomball Ford was more than willing to finish the job. More