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Dolan Lexus
Reno, NV
713 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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713 Reviews of Dolan Lexus
May 29, 2026
In all honesty the warranty that we paid for has proven to be absolutely worthless we were told by Rob in sales that the only thing that we would need to pay for was tires, wipers and brakes. I believe now to be absolutely worthless we were told by Rob in sales that the only thing that we would need to pay for was tires, wipers and brakes. I believe now that we were lied to. We truly love our car and we hear good things about the Dolan family but the service department is being run by an unethical employee on multiple occasions and have requested to speak to the service manager but this person refuses to speak with me. I believe they know that their actions were unethical, and in the future we will buy another Lexus unfortunately it will not be from the Dolan family. This is very unfortunate hopefully my story will be heard by someone that truly cares about the old fashion idea called customer service. More
by Cattleman99
Employees Worked With
Don’t know their names
March 10, 2026
It’s always a pleasure to come to Dolan Lexus dealer ship with a good customer service and good hospitality for all staff specially elyses& Tomlinson, they’re always a good greeter welcome when step in depar with a good customer service and good hospitality for all staff specially elyses& Tomlinson, they’re always a good greeter welcome when step in department service. More
by THD
Employees Worked With
Elyse & Julie Tomlinson
November 13, 2025
We got a good new car but when we showed up to pay for it and take possession, I felt like we got mugged. Lots of added services and charges - purportedly option but pushed VERY HARD - were on our invoice. W and take possession, I felt like we got mugged. Lots of added services and charges - purportedly option but pushed VERY HARD - were on our invoice. We agreed to most of them but got pushed rather hard on those we chose to reject. Obviously sales staff get a major chunk of cash for every additional addon they sell. But these all should have been shown to us BEFORE we showed up to complete the purchase. All tye staff were nice but I still feel like we we abused. More
by rsprivate
Employees Worked With
Brandon
October 25, 2025
I dealt with Chandell DeLaVega to have my car serviced. She was very professional and helpful. I also dealt with the parts department to order an accessory for my car. They were also very helpful and co She was very professional and helpful. I also dealt with the parts department to order an accessory for my car. They were also very helpful and courteous. I have also been treated very well at the Dolan Lexus dealership. More
by addaub
Employees Worked With
Chandell DeLaVega, Rene Villa
September 25, 2025
Always a pleasure get my Lexus service at dealer ship with a hospitality and good customer service from staff and thank you for most helpful my advisor (Julie Tomlinson) with a hospitality and good customer service from staff and thank you for most helpful my advisor (Julie Tomlinson) More
by THD
Employees Worked With
Julie Tomlinson , Lexie Brecke
September 09, 2025
Made an appt, but yet my car wouldn't have been ready if I hadn't stayed to get it. Everyone was very nice, but this made no sense. But, for the cost of service, time is a huge factor. I was there at 12: I hadn't stayed to get it. Everyone was very nice, but this made no sense. But, for the cost of service, time is a huge factor. I was there at 12:45 though the appt wasn't until 1:30. I left at 5:50. Frankly, I don't know if the reason I went there was fulfilled. I hope it is detailed on the paperwork. I made and appt! A car was offered, but I did not want it. Again - everyone was very polite. I'm sorry. More
by SNUENKE
Employees Worked With
Lacey
