This past week I purchased a new 2020 Toyota 4-Runner from this dealership along with $3,100.00 in extended warranty protection. I have purchased numerous vehicles from Dolan due to their excellent customer service and their commitment to the local community. Having been in the Banking industry (credit administration) for 44 years until my retirement, I am very familiar with Doc Fees. I know these fees add to the bottom line and it does not take $500.00 to draw loan docs and pay for F&I person to close the transaction. I have a real problem being charged this fee and would like it refunded to me.
John C. Fee
"10/10 Beyond Grateful for the Experience and My 2019 RAV-4!!"
Ok. For real. Best experience I have ever had with a dealership. I showed up at 7pm trying to see the options to get out of my lease. Thought it would be impossible. Eddy Gutierrez greeted me and my mom at the door super friendly and made me feel like my goal was his goal. He showed me multiple vehicles and really listened to what I wanted in a vehicle. I don't know the lingo and really am not good at this whole thing and he made sure I understood the whole process and left no rock unturned with me. I ended up getting a BEAUTIFUL 2019 RAV-4! Eddy Gutierrez, Steve Umphress and Michael Parker made it work for my budget! Literally thought it was impossible but the whole team worked tirelessly in helping me get my dream car. Eddy's patience, customer service and overall warm welcoming personality was really a beautiful thing to see. You don't get help like that often (if ever)!! Thanks again, Dolan Toyota of Reno.
Employees Worked With
Eddy Gutierrez (SALES), Steve Umphress and Michael Parker (FINANCE)
"I have owned 2 Toyota’s over the last 29 years and just..."
- Mark & Tonya
I have owned 2 Toyota’s over the last 29 years and just bought my 3rd from Reno Dolan Toyota. Sahara is just the best, she really took the time to go over all the vehicles we were interested in and answered all our questions. She was a pleasure to do business with and I have to say the customer service is 2nd to none! This is the only place I will buy from and Beth was amazing bringing us up to speed on the tutorial of all the new options our new addition to our family has!
Michael was great with all the contracts and helping us get the accessories we wanted and explaining the additional options.
Thank you ALL for helping us to make this car buying process so easy and enjoyable!! As for our new 4Runner- we LOVE her!