They continue to get 1 star reviews. but do nothing to
change things. Pull up 1 star reviews on Google too and read them first. Though it's far from home, this is my closest Volvo location. I booked a
change things. Pull up 1 star reviews on Google too and read them first. Though it's far from home, this is my closest Volvo location. I booked a 9:45 appointment for an oil change & was assured it would be 1.5 hours tops. I dropped off the car with Ted, (you're only allowed to speak to your assigned service person even though others are just standing around). My son picked me up, we shopped nearby & got lunch. At 12:50, I still hadn’t heard anything, so I texted Ted. At 12:58 he texted that it was "still in the shop" & he would update me "soon." Yeah right. At 2:07, I texted again & said I needed my car back & would have to come back another day. No one expects to spend an entire day of their life just getting an oil change and we both had things we needed to do elsewhere. At 2:11, almost 4.5 hours after my appointment, he texted the oil change was done, but said it needed an alignment. I went to the dealership. The parking lot was full, but there were two parking spots open in the far back corner, the same two that were open that morning. I pulled into one and was about to get out to go in when a service tech in black glasses and gray Nike sneakers pulled up & started jabbing his finger at me and angrily motioning for me to move the car. I opened my window & he yelled at me that I had to move over to the other open spot right next to the one I was in. He easily could have pulled in there himself but I moved my car over and he zoomed in with a car from inventory while I was still trying to get out of the way. I couldn't believe he had been so unnecessarily rude to a customer. He got out of the car, approached me aggressively, and sarcastically said "thank you." I didn't answer. He got closer & said "thank you" louder. I again refused to answer. He got right up next to me and & yelled "thank you" again. Apparently, I was required to say "your welcome" before he would leave me alone. When I still refused to answer, he yelled that customers are supposed to park in front. I told him there weren’t any empty spots and he again yelled that customers are supposed to park in front. I went inside & Ted made no apology for the long wait. He said other cars were stacked up in front of mine. I guess appointments are useless. He said my alignment was .01% off, that is 1/10 of 1%. He tried to make it sound like it was urgent but I refused. Who knows how long that would have taken &, besides, I hadn't noticed anything wrong with it. I waited another 10 minutes for my bill, paid it & waited for my car to come out. After about another 15 minutes, it arrived. I went out & was standing outside my car waiting for the man to exit, when he suddenly took off again in my car! I couldn't believe it. Ted was on the phone so I just stood there expecting them to bring my car back. About 10 minutes later, Ted came out and I told him what happened. He went to find out what happened. My car eventually showed up with, guess who, the angry man from the parking lot driving it. He got out and said "Is this YOUR car" in a rude tone. I said yes and I don't appreciate the way that you treated me. He sarcastically said "oh you're fine and your welcome" & then repeated "your welcome" again over and over when I didn't answer. He then scolded me again, angrily saying customers are supposed to park in the front. That was the last straw. I went inside and told Ted that I would never be back to that dealership. It was as if they were trying to see just how badly they could treat me. I wish I could give negative stars. No one called me to apologize. This wasn’t the first time I had been treated with total disrespect at this dealership. I was once kept waiting over 20 min. while Ted chatted and laughed on the phone w/o even acknowledging me standing there waiting. As far as the sales dept, I got $3,000 more for my trade elsewhere. It pays to check around.