Don Beyer Volvo

Purchased new KIA Soul in November for daughter residing in VA. From start to finish I found the personnel to be less then competent in handling out of state transactions. I have purchased around 60 vehicle in VA. From start to finish I found the personnel to be less then competent in handling out of state transactions. I have purchased around 60 vehicles in the last twenty years for the family. By far, this was the most distasteful encounter with a dealership. They made a mistake in computing the sales tax to pay to the state of Texas and upon the arrival of the plates attempted to extract an additional $200+ in order to release the plates. The sales manager of the KIA side of the dealership was not only ignorant, he was rude and offensive. Subsequently, this issue was resolved with the General Sales Manager who thoroughly researched the facts and came to the conclusion that I was correct. He then apologized for the heavy handed tactics of their personnel in dealing with this matter. He could have gone further by possibly offering an oil change or two, but that wasn't forthcoming. I would not recommend to military personnel to purchase a car through this dealership especially if the buyer wishes to register it in the state that is their home of record. Also, purchasers need to be very careful in going over the figures because this dealership charges a very high fee for their services along with additional fees for their use of as outside service to obtain the registration and plates. For your own sake and peace of mind, beware of their hidden fees. More

Service staff is very friendly but you need to insist that you get your loaner car and that should be comprable to what you turn in ...a Volvo! If they cannot give you a loaner when you are having probl that you get your loaner car and that should be comprable to what you turn in ...a Volvo! If they cannot give you a loaner when you are having problems with your car and having it towed, insist on them finding you one. After all, you bought a premium car, not a Hyundai. More

While mechanical breakdowns cannot always be attributed to dealer-fault, purchasing a Volvo S60 2.4T only three months ago could suggest Lemon. While the staff are pleasant I do not believe that my experi to dealer-fault, purchasing a Volvo S60 2.4T only three months ago could suggest Lemon. While the staff are pleasant I do not believe that my experience with multiple visits for mechanical failures suggest that the problem here is not the service interfacers but the quality of worksmanship or mechanics. I would not recommend. If I make two or three visits to the service center in one year, then I would recommend this dealership. More