Don Davis Nissan - Service Center

I am writing to express my deep dissatisfaction and frustration with the recent service experience I had at your Nissan service repair center. The purpose of this letter is to formally lodge a complain frustration with the recent service experience I had at your Nissan service repair center. The purpose of this letter is to formally lodge a complaint against Don David Nissan regarding the AC service performed on my vehicle. On March 10, 2023, I brought my vehicle to your service center for AC repairs, for which I was charged a substantial amount of $1700. However, to my dismay, the AC issue resurfaced in May, and I was once again forced to seek your assistance. On May 16th, I was charged an additional $1280 for what I believed to be a repair covered under the initial service. To my disbelief, I received another notification from your service center on June 10th, demanding an astonishing $4500 for the exact same AC problem that was supposedly fixed previously. This excessive and unexpected cost has left me deeply dissatisfied and concerned about the quality of service provided by Don David Nissan. I have made multiple attempts to contact both the service representative and the general manager, expressing my concerns and seeking a resolution to this matter. However, I have been met with indifference and disregard for my valid concerns. Their response suggesting that I either pay for the repairs again or take my vehicle elsewhere for servicing is completely unacceptable. I kindly request a thorough investigation into this matter, including a review of the invoices and service records pertaining to my vehicle. I strongly believe that I am entitled to a fair and reasonable resolution, which may include a refund for the duplicate charges or a free-of-cost resolution to the ongoing AC problem. I look forward to hearing from you within [reasonable time frame] to discuss the steps you will take to address my concerns. Please contact me at the provided phone number or email address to discuss this matter further. Thank you for your attention to this matter. More

Vincente was very helpful getting me a ride back to my house to pickup my cell phone. Very fast and courteous service on my vehicle. Thank you house to pickup my cell phone. Very fast and courteous service on my vehicle. Thank you More

Love this dealership they have all types of coffee and snacks and great staff that is very professional and kind prices is great snacks and great staff that is very professional and kind prices is great More

Was not real happy with a battery installation. They put in the battery but never cleaned the corrosion where the battery sits or the terminal for that matter. They put in the battery but never cleaned the corrosion where the battery sits or the terminal for that matter. More

Thank you for fast and efficient service! Everything was handled in a timely manner. Great experience. Everything was handled in a timely manner. Great experience. More

Don Davis Nissan is a top notch dealer. The service department person Qiana welcomed me quickly and courteously. The service department person Qiana welcomed me quickly and courteously. More

I was waiting for 3 hours and half. I’m tired of waiting.. and she didn’t care about me until I was asking for how long will be take after I was waiting for 2 hours. I’m tired of waiting.. and she didn’t care about me until I was asking for how long will be take after I was waiting for 2 hours. More

Overall good service- took care of the initial service - return the car back to fix the bad spark plug. The dealership handled the tow and corrected the problem. return the car back to fix the bad spark plug. The dealership handled the tow and corrected the problem. More

The workers r always polite and professional. Seem 2 b genuine concern and ready to fix the problem. Seem 2 b genuine concern and ready to fix the problem. More

Derrick went above and beyond the call of customer service I was looking for one vehicle and ended up with two vehicles within 30 days highly recommend him. service I was looking for one vehicle and ended up with two vehicles within 30 days highly recommend him. More