Don Davis Nissan - Service Center

I bought brand new  Rouge 23 on 10/10/22 paid cash. My Rogue had issue on back up camera (Screen turned black once in a while for 2-3 second) and I got a diognosis appointment on 12/6/22. I went to Don My Rogue had issue on back up camera (Screen turned black once in a while for 2-3 second) and I got a diognosis appointment on 12/6/22. I went to Don Davis Nissan service, Arlington and checked in my Rogue with Mik Lane. He told me that my car may stay in the service 2-3 days.  My husband came there too to give me ride back home becuse Don Davis dont provide to their customer shuttle, loaners or rental for inconvinience. I discussed with Mik Lane and other customer reps there that I need a car to go to work. They all told me that they cant provide to me loaners or any cusromer pick up or drop off. I was pissed. When you buy a brand new car you expect good customer care. I called Nissan Customer affairs regarding this issue and they told me that they will research the case and return back to me in 3 business days!! Next morning I called back Nissan customer affairs again and the representetive told me that every dealer tech service has different rules and they dont have control on them. It's depends on dealers discretion to provide loaners or rental reinbursment. After a while called Mik and asked him about my car and he told me that he was about to call me. He said your car is ready you can come and pick it up. I told him I need to talk to his manager. He said he will paige his manager to call me back shortly. Nobody called me back. I went there that evening to pick up my car. Don Davis dealer and Nissan LOST MY BUSINESS. I was planning to buy new Sentra from them for my daughter no way I am buying Nissan cars anymore. More

Everyone there was Very friendly and helpful. They would call and give me updates, which I really appreciated. They would call and give me updates, which I really appreciated. More

Outstanding experience so far. The service technician Dan was professional . I will recommend him anything The service technician Dan was professional . I will recommend him anything More

You must have caught them on the right day they had my car finished in about a 1/2 hour😉 car finished in about a 1/2 hour😉 More

Oil change and alignment take 4 hour, that is not acceptable. They need to be more professional acceptable. They need to be more professional More

Not a good service this time I was very disappointed on don Davis no update don Davis no update More

Love Don Davis Nissan. Fast friendly service. My car is always taken well care of Fast friendly service. My car is always taken well care of More

Haven’t had to use your service department. If service department is anything like sale department it’s got to be great. Love your sales department. . Great personal, can’t say enough, thanks If service department is anything like sale department it’s got to be great. Love your sales department. . Great personal, can’t say enough, thanks for taking care of our need for a second vehicle. Alan & Lindra More

In and out in less than 3hrs! Now that is incredible. Love the ability to use the Chademo charger for free. Now if only y'all had an electric truck that is affordable I would be o Now that is incredible. Love the ability to use the Chademo charger for free. Now if only y'all had an electric truck that is affordable I would be over the bloody moon! More

good service excellent customer experience . I would recommend Don Davis to my friend and family. I would recommend Don Davis to my friend and family. More