Don Davis Nissan - Service Center

I set my appointment for Wednesday, August 5th at 3:00pm. I called and asked if I could bring it in earlier, so I did. I brought it in at 2:30pm on that Wednesday. I was told it would take a day or two. I ge I called and asked if I could bring it in earlier, so I did. I brought it in at 2:30pm on that Wednesday. I was told it would take a day or two. I get a call the next almost 24 hours earlier to say it was JUST NOW being checked to see what was wrong. I then get a call later that day telling me what is wrong with the car and they were going to get the part to fix it. On Monday August 10th later in the afternoon I get a call saying that they ordered the wrong part and they are not able to work on it until they get the part they need. I was informed the part most likely would come in the next day but there was no promises. I was now, 5 days later, asked if I needed a rental car. I luckily had a car I had been using for the past days. I got a call on Wednesday 12th saying my car is now ready. This process took a full 7 days. I understand sometimes there are complications. But the fact that I scheduled an appointment for a certain day and time and it doesn’t even get looked at till 24 hours later is frustrating. And I am very fortunate that I was able to have a back up car I could use at home, being that I wasn’t offered a rental car till many days after my car was brought in. I think that is crappy customer service. Especially for other customers that don’t have other options. I don’t have anything bad to say about any employee, I just think the way that this whole thing happened was frustrating. So therefore I leave my honest review More

Overlooked and not valued as a customer. Walk ins take precedence over appointments with waiting customers which is confusing. Never updated, had to ask about my car after several hours and suddenly my ca precedence over appointments with waiting customers which is confusing. Never updated, had to ask about my car after several hours and suddenly my car was ready within 10 mins 🙄. Will NEVER rrturn for service or let alone buy another car..and I have 3 from them/y'all 😒. More

The Service was Great I hate that I didn’t get my car washed and Gas as I was told when I come in to get services that really sucks but overall everything was Great I appreciate Kevin Alvarez He was a bi washed and Gas as I was told when I come in to get services that really sucks but overall everything was Great I appreciate Kevin Alvarez He was a big help More

Customer Service provided by John Jones was horrible. had a recall, parts weren't in he didnt follow up with me. I had to call, left message, no return call. Called a week later, spoke to recall team. Th had a recall, parts weren't in he didnt follow up with me. I had to call, left message, no return call. Called a week later, spoke to recall team. They kept me on hold, then hung up. More

The. staff was extremely friendly and helpful. They were able to answer all of my questions. The service was completed in a timely manner. And everything was nice and clean. able to answer all of my questions. The service was completed in a timely manner. And everything was nice and clean. More

Service was fast and staff was friendly my family has been a Nissan family for years now because of the awesome customer service and friendly staff we also know we’re getting a good deal when we go with been a Nissan family for years now because of the awesome customer service and friendly staff we also know we’re getting a good deal when we go with Nissan More

Excellent Service as always! Don Davis Nissan service department provides the best service in DFW. The service manager Luis Hernandez makes sure that everyone goes way above to pr Don Davis Nissan service department provides the best service in DFW. The service manager Luis Hernandez makes sure that everyone goes way above to provide the best service possible, Omar Gonzalez is by far the best and most knowledgeable service advisor there. Omar always listens to the customer and works to fix the problem you are having with your car first and foremost, before ever suggesting any other needed repairs or maintenance services. That is how you take care of a customer for life!! More

Buen trabajo siempre me asisten a tiempo y nunca tengo que esperar para que me reciban y me asistan con lo que necesito Omar es muy amable que esperar para que me reciban y me asistan con lo que necesito Omar es muy amable More

Good courteous service. Took good care of me and the vehicle. I felt like I could trust the service advisor and the mechanic. Thks roger vehicle. I felt like I could trust the service advisor and the mechanic. Thks roger More

I feel confident with Carlos Although I had some trouble with my brakes when I came home , Carlos encouraged me to come back for him to personally check. It turned out it had noth Although I had some trouble with my brakes when I came home , Carlos encouraged me to come back for him to personally check. It turned out it had nothing to do with rear brakes. He personally defined the problem and throughly explain. I like that he cared that I was satisfied. I will only return if Carlos handles my car. More