Don Davis Nissan - Service Center

I have been in multiple times recently and Rami always takes care of my armada, I am a Nissan employee and this is the customer service Nissan should always have. takes care of my armada, I am a Nissan employee and this is the customer service Nissan should always have. More

Excellent customer service. Always a pleasant experience at the Don Davis Nissan Service Center. Staff is friendly and informative, waiting areas are clean and fully stocked. I w Always a pleasant experience at the Don Davis Nissan Service Center. Staff is friendly and informative, waiting areas are clean and fully stocked. I would recommend Don Davis to friends and family. More

Took car for free oil change at 9:00 am. I was called a little after 12:00 and was told that a report had been sent on my car. It had just been sent right before the call, so I had no time to read the repo little after 12:00 and was told that a report had been sent on my car. It had just been sent right before the call, so I had no time to read the report. Anyway, it said I needed a wheel alignment, brakes bled, and battery terminals cleaned. I agreed to the brakes and battery terminals, but not the wheel alignment. I waited until almost 4:00 before calling back to check on my car. It was ready, but Mr. Aquino had gotten busy and forgot to call me to let me know the car was ready. He had quoted me a price of $100.00 when we talked earlier, he told me the price now was $164.00. Then, he realized that he was charging me for me free oil change, which I had paid for when I purchased my car from Don Davis Nissan. My service before has always been right on, but this past Saturday it was a little sloppy on the customer service. First, not calling me when my car was ready, then misquoting me the price. More

Jeremy started the great customer focus solution & de-escalation process. (Why Hurst Nissan didnt help me at all for 2 days. But my Rockwall Nissan family stayed the course to get me proceeded) **Mr. de-escalation process. (Why Hurst Nissan didnt help me at all for 2 days. But my Rockwall Nissan family stayed the course to get me proceeded) **Mr. ALVAREZ handled me excellently and kept me updated with the process of "Blessed" (my car name) & continued to bring me that warm & great smile. Then none other Mr. Luis, we argued. I won...& now I'm a customer for life.... Jeremy thanks for giving me options & insight....you are the reason I came to DD Nissan... These 3 Men made my experience EXCELLENT!!! More

I am very satisfied with the Sales and Services professionalism and quality assurance I’ve received from these two departments. I have recommended this dealership to many family and friends! professionalism and quality assurance I’ve received from these two departments. I have recommended this dealership to many family and friends! More

I had my car serviced in January. My car stayed over night for service. The next day I pick it up and immediately while driving I knew something was wrong, the car started to stall on my way home. I ba night for service. The next day I pick it up and immediately while driving I knew something was wrong, the car started to stall on my way home. I barely made it Home and was scared my car would stop on the Highway. I was Pissed, I just spent over $2000 on Repairs. I called Nissan and had to get it towed back.They fixed it Right the second time. I talked with the Service Manager Luis Hernandez and he worked with me, He assured me he would make up for the Problems that just had happened and he did.Me,my wife and Daughter cars would be taken car of without Charge. More

Chris at services was so helpful my car in and out with no problem put in rental even tho I don’t have a rental no problem put in rental even tho I don’t have a rental More

I was extremely impressed on the entire experience with Don Davis Service Center. The staff was professional and patient with me. They would keep me updated with the entire process. Most definitely a 5 sta Don Davis Service Center. The staff was professional and patient with me. They would keep me updated with the entire process. Most definitely a 5 star experience!!!! More

very knowledgeable he's a excellent employee kept me updated on everything going on with my car, Very friendly and very good sense of humor I would defendant recommend he's a excellent employee kept me updated on everything going on with my car, Very friendly and very good sense of humor I would defendant recommend him More

Excellent service and communication First experience at service at Don Davis. Jimmie Rogers was exceptional and took care of all issues with vehicle. Will definitely be back. He communic First experience at service at Don Davis. Jimmie Rogers was exceptional and took care of all issues with vehicle. Will definitely be back. He communicated with me on a regular basis and got our car finished in a timely manner. More