Don Davis Nissan - Service Center

experience with Don Davis The staff and everybody are really nice. I just don't like the fact that you spend 60 bucks for an oil change and don't get a complimentary wash. The The staff and everybody are really nice. I just don't like the fact that you spend 60 bucks for an oil change and don't get a complimentary wash. The wait is already 10 mins on the drive before someone greets you then two hours for an oil change at least clean my car... More

simple quick oil change They were friendly and I felt they did a good job. The courtesy van was clean and I was dropped off and picked up quick, and I was able to pay and get They were friendly and I felt they did a good job. The courtesy van was clean and I was dropped off and picked up quick, and I was able to pay and get my car quick More

Great Service I hate getting work done on any vehicle. The service advisors almost make you feel like family so I have absolutely no problem coming back. I hate getting work done on any vehicle. The service advisors almost make you feel like family so I have absolutely no problem coming back. More

Maintenance Agreement that almost went bad I bought my 2019 Rouge in July with the impression that I had a free year of Maintenance on it. My salesperson at the time went into great detail of I bought my 2019 Rouge in July with the impression that I had a free year of Maintenance on it. My salesperson at the time went into great detail of everything on this agreement and how it was all free. Once my Rouge hit 5000 miles, I came in for my first treatment, to find out there was nothing of the kind on my account. Mr. Hill's hands were tied on what he could do but he did take an extra minute and get my first visit covered, which was very Awesome. I went to finance to find out why I didn't have the contract on my account, he said there was nothing he could do and that was not a normal thing. By the time I came back to Sales, to look for my salesperson, I ran into Mr. Gutierrez. He informed me that my salesperson is no longer there. I was in the verge of tears because I was so frustrated. I didn't understand why I was told that I had this great maintenance package when I didn't have it? Did he lie to me? However, Mr Gutierrez calmed me down and took care of it right away. This was a huge relief, for my bills are so high right now, there was no way that I could afford another expense like this. He took the paperwork right to finance and they said it's now on my account. Everyone was so exceptionally friendly! Thank YOU so very much, since it was 6pm on a Friday and I already had a very stressful week and it ended pretty okay! :) More

Good people unorganized service Went in to have a tire looked at I was told we aren’t busy bring it in. After an hour and a half the service tech Paul told my wife that they were tak Went in to have a tire looked at I was told we aren’t busy bring it in. After an hour and a half the service tech Paul told my wife that they were taking it back now. After another hour they told us that they didn’t have any tires and they would have to order them with no idea when they would come in. I arrived and told them you have 50 Murano son the lot, take the tires off of one of those and you can wait for your tires to arrive which the service Mgr Jose agreed to. An hour later I was told the person had put the tires and wheels on the car and that they were going to have to take them back off to put the tires on our rims. An hour later they were finally done. My wife spent from 11:30 to 4:30 to get a tire replaced that was on warranty. I got a “Free” oil change out of it but would have rather paid for the oil change and been out in an hour as it should be. You would think that at the very beginning of the process we would have been told about you not having any tires and a solution been found sooner without me having to come up with it and then it still take 2 hrs to accomplish. I have purchased 4 cars from here and everyone is very polite and friendly but there is a severe breakdown of communication and service completion within the service department. It almost isn’t worth having a warranty if that is what you have to deal with every time. More

Great service Was due for an oil change and Paul checked me in quickly and ensured I had a means of transporation while the car was being serviced. Carlos called an Was due for an oil change and Paul checked me in quickly and ensured I had a means of transporation while the car was being serviced. Carlos called and ensured I was happy with the service I received. The receptionist was quite pleasant as well. More

Rogue Friendly atmosphere along with great Customer Service. Well organized. My needs were attended to in timely fation. The time it took to receive service Friendly atmosphere along with great Customer Service. Well organized. My needs were attended to in timely fation. The time it took to receive service was very responsible. More

Very poor customer service. The protocol the dealer uses, sending an online link to authorize repairs is apparently not used by the customer service rep. We called to verify the The protocol the dealer uses, sending an online link to authorize repairs is apparently not used by the customer service rep. We called to verify the car was ready, we were told it was but when we came to pick it up, Mr. Vasquez realized that our online authorization had not been processed so we had to leave the car overnight. The next day when we came to pick up the car, it was not accessible and we had to have another rep move cars to allow us access to our vehicle. Given the inconvenience we had, we feel at minimum the car should have been washed. More

Customer service is amazing Everyone was so professional and kind! Went above and beyond to make us feel like VIP customers. Moses was incredible as always! Thank you very much! Everyone was so professional and kind! Went above and beyond to make us feel like VIP customers. Moses was incredible as always! Thank you very much! More

awesome had a pleasurable experience getting my oil changed, Paul was great and knowledgeable. i would definitely recommend everyone to come to don davis niss had a pleasurable experience getting my oil changed, Paul was great and knowledgeable. i would definitely recommend everyone to come to don davis nissan for car sales and service. More