Don Davis Nissan - Service Center

Fantastic First time at this dealership. Just moved to Texas a couple of months ago. it was time for oil change. i had no appointment, yet I was out in less tha First time at this dealership. Just moved to Texas a couple of months ago. it was time for oil change. i had no appointment, yet I was out in less than hour. Service advisor took thetime to give me a tour of the facility. More

Awesome Great service ! Gaby Romero was there to greet me and ensured my visit for service of my vehicle was exceptional. She did an awesome job! Great service ! Gaby Romero was there to greet me and ensured my visit for service of my vehicle was exceptional. She did an awesome job! More

Great people Buddy was my writer and did a good job of informing me, Kevin was my mechanic and he did a great job of showing me what needed to be done showing me t Buddy was my writer and did a good job of informing me, Kevin was my mechanic and he did a great job of showing me what needed to be done showing me the rear brakes and how worn the pads were snd sldi the front end alignment. I could have waited till next time because of my Low mileage but he did such a great job of talking to me I decided to go ahead. He is a real Value to your organization. I am on my 4 th Nissan from you Alex is my sales person . More

No follow up Let me first say, I love my car and my salesperson, Juan Sosa was very nice. I bought the certified car in Dec and 2 days after I drove it off the lo Let me first say, I love my car and my salesperson, Juan Sosa was very nice. I bought the certified car in Dec and 2 days after I drove it off the lot, I noticed a problem with the rear brake light (at this time I was 500 miles away). I told Juan about it when I was talking with him about my license plates. He said to bring it in when I was in the area. So in Feb I was in the area, and at that time I had a flat tire. In trying to get it fixed, it became evident that I did NOT receive a lug nut KEY with the car! Big inconvenience and cost me 1/2 a day in getting it changed. I made appointment to get the lug nuts changed out and get a key, and while there I wanted the light fixed but Erick said I had to bring it back in and couldn't be done on that day. I made appointment for 2/15. I called Erick twice and left a message with receptionist regarding this appointment and I never hear from him. Poor customer service and communication! I felt I should not have to pay for the repair and wanted Erick to work this out. Again, I NEVER hear from Eric after my 3 attempts to speak with him!! More

Omar Gonzalez Omar have been taking care of me and my two sons vehicles for a very long time and his customer service is as genuine as the first day we met. Omar have been taking care of me and my two sons vehicles for a very long time and his customer service is as genuine as the first day we met. More

Lloonngg wait!!!! I waited a little over 2 hours for an oil change. I would not recommend this location to anyone. Also I waited about 5 minutes before someone came out I waited a little over 2 hours for an oil change. I would not recommend this location to anyone. Also I waited about 5 minutes before someone came out and helped me. The guy that finally did help me was nice and did apologize for the wait but as I said then I had to wait over 2 hours for the oil change. More

Timely Manner I was very pleased how I was taken care of in a timely manner. Thank you to Buddy for taking care of me. I appreciate it! I was very pleased how I was taken care of in a timely manner. Thank you to Buddy for taking care of me. I appreciate it! More

New Don Davis Great experience, Moses was great over the phone and in person. Very impressed with his updates and how quickly the service was completed, in addition Great experience, Moses was great over the phone and in person. Very impressed with his updates and how quickly the service was completed, in addition to the service techs update and how my car was taken care of during and after service. . I will definitely be back to see Moses in the future. Also very pleased with your service prices compared to where I had my vehicle serviced at another Nissan dealership. I’ll be back for sure. More

No words I had a air filter and air cabin filter I brought with me to get an oil change. And I was told it better if I do it my self than to let Don Nissan do I had a air filter and air cabin filter I brought with me to get an oil change. And I was told it better if I do it my self than to let Don Nissan do it ! Not understanding that at all maybe a misunderstanding! More

Poor customer service I had tires replaced. I called and left multiple messages for my service advisor to call me back, but he never did. The tech failed to put the caps ba I had tires replaced. I called and left multiple messages for my service advisor to call me back, but he never did. The tech failed to put the caps back on my valve stems. I called for the receptionist and asked if someone else could help me and let her know the issue. I asked if they could bring them to me and I would just put them on my car, so I don’t have leave work again for something they should have put back in my tires. They said the manager would have to ok that and forwarded my call to the manager. I left a message and didn’t get a call back from them either I finally drive back to the dealership and confronted my service advisor who was just sitting alone at he desk (not sure why he didn’t call me if he wasn’t busy). He said he assumed the issue was addressed by the manager. He retrieved the missing parts from the tech who worked on the car. I think this was a great example of poor customer service from the top down. More