Don Davis Nissan - Service Center

Miserable experience Was charged $1,000 to repair my headlights and was assured the issue was resolved. Headlights went out the day I picked up the car and was charged an Was charged $1,000 to repair my headlights and was assured the issue was resolved. Headlights went out the day I picked up the car and was charged an additional $100.00 for repairs when I returned the car the next. I thought the repair charges were outrageous and to have the headlights fail the day I picked up the car and was assured the repairs had been done is a deal breaker. I will never bring my vehicle to this dealership again because I do not trust the integrity of the service department. More

Great People! I LOVE going there because they treat us so well. I never have to wait very long, and there's free soda and water! Yay! I LOVE going there because they treat us so well. I never have to wait very long, and there's free soda and water! Yay! More

Awesome team players I like the team players that work at Nissian they are professional, friendly and courteous. so when I make a trip for an oil change or to upgrade my v I like the team players that work at Nissian they are professional, friendly and courteous. so when I make a trip for an oil change or to upgrade my vehicle they are the people that I would like to hang out with because they get the job done in a good old fashion real customer service way. This team cares about the customer and go to the whole nice yards to satisfy the customer. More

Service Advisors interactions with customer. While addressing my problems and concerns, the Service advisor was very attentive and professional, he demonstrated a positive attitude, I was kept in While addressing my problems and concerns, the Service advisor was very attentive and professional, he demonstrated a positive attitude, I was kept informed of all issues and concerns in the repair of my vehicle, Outstanding Service. More

Repair oil leak. Ms. Gaby and Tech JK took good care of the vehicle issues. I appreciate their expertise, professionalism and manner of how the handled the situation. Ms. Gaby and Tech JK took good care of the vehicle issues. I appreciate their expertise, professionalism and manner of how the handled the situation. My car was in good hands. Thanks Gaby and JK! More

Repair of my car I had a problem with my transmission. Now I do not have that problem again. The service was very good and I appreciated that. Mr Chris Vasquez was I had a problem with my transmission. Now I do not have that problem again. The service was very good and I appreciated that. Mr Chris Vasquez was very professional. Thank you for your service. More

Service maintenance I was greeted when arrived in a timely manner. The services advisor went over my request for service on the vehicle and he kept me informed on all I was greeted when arrived in a timely manner. The services advisor went over my request for service on the vehicle and he kept me informed on all of the process doing the repairs More

Lack of Professionalism Granted, I would have dismissed this whole scenario if not for the blatant and unprofessional disrespect from Carlos. Yes, I was frustrated at the Granted, I would have dismissed this whole scenario if not for the blatant and unprofessional disrespect from Carlos. Yes, I was frustrated at the fact that it took two and half hours to change (1) tire and an oil change when I was the third vehicle in the bay @ 7:40 this morning. And even though Carlos kept me abreast of the situation, he reiterated that the technician was slow and worked at his own pace?? Must be nice... I wished I worked at a cushy job that I did not worry about my superiors or the customer and his/her time restraints! His constant arguing with me over my damaged tire, missing valve cap, and the whole entire process was unnecessary, uncalled for and total beneath customer appreciation. I know there is two sides of the coin so I challenge Mr. Alvarson to a face to face conversation in DDAG office. Trust me, my schedule is more hectic than yours but I feel if you're going to allow employees to circumvent with customers, you may choose your candidates more wisely. Some of us have been around the block once or twice. Especially when it's your hard earned money that keeps Mr. Alvarson employed. Ms. Wiley was excellent and in tune with my mood even going as far to ask me if everything was alright., even though we haven't even spoke a word to each other. She should be getting the five star review. Mr. Alvarson.. it was all I could do to give one star! I have bought five cars from this dealership and the bad taste left in my mouth from Mr. Alvarson does not reflect the whole team for they truly do have a few excellent people that do care about the customers. I hope it was worth it Mr. Alvarson. I would be hard pressed to buy another vehicle or recommend anyone I know from buying a vehicle from DDAG. Rod L. More

Extremely Friendly Service The service department was pushing a good 5 stars until the 2 hour estimate turned out to be 4 1/2 hrs. I called to confirm the car was ready, the lad The service department was pushing a good 5 stars until the 2 hour estimate turned out to be 4 1/2 hrs. I called to confirm the car was ready, the lady on the phone that checked for me said it was. I was dropped off (so no way to leave) and was told the car was not ready. I was informed the car wash they said they would do and that I pay for on an extended warranty wasn't done but if I could wait anohter 90 min then they could get to it. I'm guessing there are inefficiecies in the department when a tire rotation, oil change and inspection (yep, that was all) take half a day - even when I booked a 7;30 appt in advance on a Friday (not Saturday) morning and was one of the first service customers in the door. I will go back but only because Buddy was extremely polite, respectful and friendly. But it still took way too long given the advance arrangements. More

Great Buddy was the best person I have worked with in a while. He understood my needs and wasn’t pushy, when I need a service visit Buddy is the man. Buddy was the best person I have worked with in a while. He understood my needs and wasn’t pushy, when I need a service visit Buddy is the man. More