Don Davis Nissan - Service Center

Horrible customer service My rep for the day should be fired, he never called (how do you not have my contact info I left plus it’s been 10 years of service there) until I call My rep for the day should be fired, he never called (how do you not have my contact info I left plus it’s been 10 years of service there) until I called him on day 2....and then said he would email the results for me to decide, he didn’t. Finally on day 3 I go to pick up vehicle without being told it’s ready, said I declined service? Hard to decline service when you’ve never been shown a report. Would’ve done it too...this guy cost y’all 2k+ and possibly my future business. Usually have great customer rep, but not this time. More

Rediculous Been dealing with issues and NEW issues related to the initial service intake in February 2018 of my 07 Xterra for a "simple" coolant leak Vehicle ha Been dealing with issues and NEW issues related to the initial service intake in February 2018 of my 07 Xterra for a "simple" coolant leak Vehicle has to go back to DDN service again for the 'FOURTH" time for related issues and performance issues. . . . . . NOT PLEASED AT ALL. . . . . . More

recall When I called to schedule this visit, the receptionist wasn't very helpful nor knowledgable, but Marc Prestwood, my service contact, was extremely hel When I called to schedule this visit, the receptionist wasn't very helpful nor knowledgable, but Marc Prestwood, my service contact, was extremely helpful. My car was not completed at the projected time, and I had to pick it up the next morning. Marc was not available when I returned to pick up my car, but I was helped by another service tech who was great and explained everything to me. More

Oil change, tire rotation, and tint repair Took vehicle in for first oil change. I was received by name, and even though I had a coupon that didn't apply to my situation, they honored it anywa Took vehicle in for first oil change. I was received by name, and even though I had a coupon that didn't apply to my situation, they honored it anyway. Additionally, there was a flaw in the tinting on one of the windows, which they replaced that day without question at no cost to me. Service was conducted within the time committed, Omar contacted me twice throughout the day with updates, and when I picked up my vehicle it was clean and the work was performed as expected. More

Awesome service, thank you for all your help! Buddy was my POC, he is awesome, super helpful, will go the extra mile and genuinely cares about you and your car rather than just trying to sell. Tha Buddy was my POC, he is awesome, super helpful, will go the extra mile and genuinely cares about you and your car rather than just trying to sell. Thank you so much Buddy!! More

Excellant customer servivce. Best in town From the day I walked in to searching for a car that would give me all I needed in a vehicle with safety, economical, pricing and a straight up smooth From the day I walked in to searching for a car that would give me all I needed in a vehicle with safety, economical, pricing and a straight up smooth drive. I have recommend Don Davis to all my friends and family. I have now three vehicles in our family and will continue to spread the word on your great service and vehicles provided by your company. Thank you. More

Given conflicting information My husband made appointment online. When I arrived they said they don’t take appointment for oil change on Saturdays waited 3 hours. Ugh. I really th My husband made appointment online. When I arrived they said they don’t take appointment for oil change on Saturdays waited 3 hours. Ugh. I really think as a dealership they are friendly but scheduling an appointment doesn’t seem to matter. Also my husband asked if if they could wash my car and the service person said not on Saturday we are too busy. He said if you come back Tuesday through Thursday than we can. How crazy is that. Maybe you should hire more employees if you cannot provide the service I need on that day that I can be there. More

Brake Issues This issue was very, very difficult to solve. Although I had to go to the dealership a few times before it was fixed (which wasn't the most convenient This issue was very, very difficult to solve. Although I had to go to the dealership a few times before it was fixed (which wasn't the most convenient, but I understood,), Mark always made figuring out the problem his #1 priority. He listened to my concerns (and recommendations on recreating the issue) to try and fix the problem and knock on wood, but things seem to be going well so far! Thanks Mark! More

Above and Beyond I went in to get my front brakes replaced and I couldn't believe how fast they worked on my car. Gaby and Omar are friendly and very helpful every ti I went in to get my front brakes replaced and I couldn't believe how fast they worked on my car. Gaby and Omar are friendly and very helpful every time I come in. I bring in my Lexus every 3 months for an oil change and tire rotation. Gabby and Omar ensure I'm always taken care of. When an issue was brought to Omar's attention, he took care of it immediately. If I didn't trust this service department, I definitely would not bring my Lexus in to have work done. I will have to say, everyone I have met who works here, seem to go above and beyond. This includes Jeff Brubaker who sold me my car. More

Nice job The only thing, not this service but a previous service they did not replace a panel correctly. Other than that a job well done. Thanks The only thing, not this service but a previous service they did not replace a panel correctly. Other than that a job well done. Thanks More