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Don Davis Nissan - Service Center

Arlington, TX

4.4
6,398 Reviews
Call Service Center (888) 743-1342

6,398 Reviews of Don Davis Nissan - Service Center

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March 05, 2025

I’m was very unhappy with the service that I was provided with on my visit. They had a $35 increase on oil change. I was told that they will honor a car wash that didn’t happen and just wasn’t a happy camper More

by Tayor40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Megan
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Apr 07, 2025 -

Don Davis Nissan responded

Hello Tayor40,We sincerely apologize for the dissatisfaction you experienced during your visit. We understand that the $35 increase for the oil change was unexpected and that the promised car wash did not occur. Your feedback is important to us, and we are committed to improving our service. Please reach out to us directly so we can address your concerns and work towards a resolution. Thank you for bringing this to our attention. Don Davis

Apr 07, 2025 -

Tayor40 responded

Thanks for reaching back out Yes, I was overly surprised of the price increase of your oil change, I do understand prices can change, but it would be nice if I was informed of that in advance. And the complimentary car wash that was offered. I was just wondering, how would the oversight might be made right, as well as the overall visit

March 04, 2025

I got there at the time of my appointment and waited over 30 minutes Waiting for someone to come out and the ones that did went straight to Nissan owners I drive a Ford bronco that I bought at Don Davis. I d More

by boyoliva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Logan Mims
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2025 -

Don Davis Nissan responded

Hello Boyoliva, Thank you for sharing your experience. We sincerely apologize for the delay you encountered during your appointment and for feeling overlooked while waiting. It’s concerning to hear that our service team prioritized other customers, and we appreciate you bringing this to our attention. Your feedback is invaluable in helping us improve our service for all customers, regardless of vehicle make. We hope to provide you with a better experience in the future. Don Davis Nissan

March 04, 2025

I brought my car to the dealership to get it fix and it was done correctly. More

by RONNIEDHARRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damarcus Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2025 -

Don Davis Nissan responded

Hello Ronniedharris, Thank you for your feedback! We're glad to hear that your car was fixed correctly at our dealership. Providing quality service is our top priority, and it's great to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Shay Jackson Don Davis Nissan OLM/ Owner Loyalty Manager

March 03, 2025

Service Advisor Sammy Neria did an amazing job with communicating and keeping me updated on my repairs. He went above and beyond to help me with my situation. More

by Jr123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sammy Neria
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Apr 07, 2025 -

Don Davis Nissan responded

Hello Jr123, Thank you for your wonderful feedback regarding Sammy Neria! We’re thrilled to hear that he provided exceptional communication and went above and beyond to assist you with your repairs. Our team strives to keep our customers updated and ensure their needs are met, and it's great to know Sammy succeeded in this. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. Shay Jackson Don Davis Nissan OLM/ Owner Loyalty Manager

March 03, 2025

We love taking our vehicles to Don Davis Nissan. It is always a pleasure to work with them. More

by argoudel123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seth Baer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2025 -

Don Davis Nissan responded

Hello Argoudel123, Thank you for your kind words about your experiences with Don Davis Nissan. We're thrilled to hear that you enjoy working with our team. Our goal is to provide exceptional service, and it’s rewarding to know we have met your expectations. We look forward to continuing to serve you and your vehicles in the future! Shay Jackson Don Davis Nissan OLM/ Owner Loyalty Manager SJackson@comeseeclay.com

February 28, 2025

Charles is super and pleasant and great work . Amazing team but wished they had a car to drop me off since it took the whole day . Had to take uber home More

by nanaamapoku
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Reynolds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Worked on car
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Apr 07, 2025 -

Don Davis Nissan responded

Hello Nanaamapoku, Thank you for your kind words about Charles and our team. We’re thrilled to hear you had a pleasant experience with us. We apologize for the inconvenience of not having a car available to drop you off, especially since your visit took the whole day. Your feedback is valuable, and we will consider it as we strive to improve our services. We appreciate your understanding and look forward to serving you again. Don Davis

February 27, 2025

Logan was great and professional. Fixed my problem in a good timeframe. Thanks Logan for your help! More

by J Hudson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan Mims
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 07, 2025 -

Don Davis Nissan responded

Hello J Hudson, Thank you for your positive feedback! We're thrilled to hear that Logan was able to help you efficiently and professionally. Our team strives to resolve issues in a timely manner, and it's great to know we met your expectations. We appreciate your recognition of Logan's efforts, and we look forward to assisting you again in the future. Don Davis

February 27, 2025

This dealership seriously has issues with doing what they say. Notorious for delays, I have complained over and over an issues that started in September 2024, now it’s February 2025 with no real resolution. More

by cooleyc1987
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adrian Alonso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Murry, Justin Davidson
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Apr 07, 2025 -

Don Davis Nissan responded

Hello Cooleyc1987, We sincerely apologize for your frustrating experience and understand your concerns regarding the delays and lack of communication. It’s unacceptable that your car was not sent to the Hyundai dealer as promised, and we appreciate your patience throughout this process. We’re glad to hear that Justin was able to assist you, and we are committed to resolving these issues promptly. Please reach out directly so we can ensure a swift resolution moving forward. Your feedback is invaluable in helping us improve our services. Don Davis

February 27, 2025

Overall experience was great. Fast service and communication was excellent. My service advisor Diego Rojas was helpful and kind. More

by Naida15cole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Rojas
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Apr 07, 2025 -

Don Davis Nissan responded

Hello Naida15cole, Thank you for your positive feedback! We're thrilled to hear that your overall experience was great, and that our service was fast with excellent communication. It’s wonderful to know that Diego Rojas provided helpful and kind assistance during your visit. We appreciate your kind words and look forward to serving you again in the future! Don Davis

February 24, 2025

Lack of customer service, we had to approach customer service representative or selves, very disappointed More

by hammjm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan Mims
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 07, 2025 -

Don Davis Nissan responded

Hello Hammjm, Thank you for your feedback. We're sorry to hear about your disappointing experience with our customer service. We strive to provide excellent support, and we regret that you felt the need to approach our representatives yourself. Your insights are valuable to us as we work to enhance our service. We appreciate your rating and hope to improve your experience in the future. Don Davis Nissan

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