Don Franklin Somerset Kia

Title: Disappointed with the Lack of Accountability and Integrity As a customer who values honesty and accountability, my experience at Don Franklin left much to be desired. It’s disheartening to encoun Integrity As a customer who values honesty and accountability, my experience at Don Franklin left much to be desired. It’s disheartening to encounter a management team unable to uphold their promises and instead resorting to blame-shifting and evasion. Stan's inability to keep track of his own falsehoods reflects poorly on the dealership's integrity. Rather than taking responsibility, he conveniently points fingers at others, creating a toxic environment of mistrust. Furthermore, the lack of leadership from Rich, the manager, is evident. He seems more concerned with avoiding confrontation than honoring agreements made with customers. It's disappointing that the general manager appears indifferent, delegating responsibility to Rich without offering any real solutions. Despite the shortcomings of the management team, I must commend Domonie Cochran and Amber Alexander for their efforts to assist customers. Their promptness and commitment to customer satisfaction stand in stark contrast to the disarray within the dealership. While I had hoped for a resolution, it's clear that Don Franklin is not equipped to handle customer concerns effectively. It's baffling that, as someone who understands the business better than most, I am met with indifference rather than genuine attempts at resolution. In conclusion, my experience at Don Franklin has been nothing short of ludicrous. I'm left feeling disillusioned and frustrated with the lack of professionalism and accountability displayed by the management team. More

On March 4th I was approved for and got 2014 equinox Lucus was my sales guy he went above and beyond to help me, I will alway go back in future to Don Franklin. I was treated with respect and honesty an Lucus was my sales guy he went above and beyond to help me, I will alway go back in future to Don Franklin. I was treated with respect and honesty and ur never put at a table waiting forever I can’t say how happy I am for what Lucus and his manager done I recommend anyone needing a car go see Lucus he’s not just a straight up honest guy but will do what it takes in ur favor to help u get a new ride I give Lucus a 5🌟and the manager that done my financing a 5🌟as well I’ve truly never been treated this good by any were I’ve gotten a car. More

Do not buy a Kia vehicle with a GDI engine (gasoline direct injected) after about 50,000 miles they use oil like crazy. Also I've had this Kia soul at the service department three times for recalls and direct injected) after about 50,000 miles they use oil like crazy. Also I've had this Kia soul at the service department three times for recalls and this last time I needed to borrow a vehicle for about 10 minutes. The guy looked outside and said we don't have any now I'm looking at almost 200 cars, I'm thinking about telling them I want to test drive a new one and I bet they'll give me a vehicle then. I must say this place does not look after their customers. I am not a disgruntled customer of Kia, but their vehicles do have a lot of problems and their service department really Lacks in customer service More

The worst buying experience I have ever had. I would definitely not recommend this dealership. I personally will never buy here again!!! I would not trust a word they say! They lie to your face with you definitely not recommend this dealership. I personally will never buy here again!!! I would not trust a word they say! They lie to your face with you knowing they are lying, they will say anything to make a sale! More

Will never EVER go back to this place again. My husband and I had the worst experience there and got nothing but a huge run around. Will def be reporting to the BBB and Corporate office. and I had the worst experience there and got nothing but a huge run around. Will def be reporting to the BBB and Corporate office. More

Unprofessional Very unprofessional likes to lie say your approved take your deposit and get insurance on the car and then have you wait for days and days to hear any Very unprofessional likes to lie say your approved take your deposit and get insurance on the car and then have you wait for days and days to hear anything about your vehicle also likes to decimate against people who does 1099 wouldn’t buy from these people if I was it’s been 4 days and still waiting to hear More

Salesmen will rip you off. Out of all the places I've checked on buying a car this has to be by far the worst all car salesmen will to some point deceived you but these people d Out of all the places I've checked on buying a car this has to be by far the worst all car salesmen will to some point deceived you but these people don't tell you the truth on anything, they won't even tell you the price of a car all they want to talk about is a payment and that's it but from how they treated me I don't think they would tell the truth anyway. Just making sure no one gets treated like this again. Make this place give you the price of everything upfront and check this on the internet before you buy cause everything even the cost of an extended warranty is negotiable everything is or walk and at that, they'll run after you when you go out the door. Not giving any names that wouldn't help anything. More

Best car buying Experience We had the best car buying experience ever. Salesmen were knowledgeable & straight forward as well as Friendly. we were able to get exactly what we wa We had the best car buying experience ever. Salesmen were knowledgeable & straight forward as well as Friendly. we were able to get exactly what we wanted and were looking for right down to the color and trim in a New Kia Sorento. Thanks so much Southeast Kia for a GREAT!!! car buy experience. More

Courteous and fast service. Everyone is very friendly. Clean waiting area is nice with courtesy drinks and snacks. TV to watch and magazines to look at. Close to restrooms. Everyone is very friendly. Clean waiting area is nice with courtesy drinks and snacks. TV to watch and magazines to look at. Close to restrooms. More

AWESOME THIS WILL ALWAYS BE MY KIA PLACE NO OTHERS,NONE CAN COMPARE TO YOU GUYS I DRIVE 150 MILES FOR YOUR SPECIAL SERVICE. THANKS FOR ALL YOU DO!!😃& THIS WILL ALWAYS BE MY KIA PLACE NO OTHERS,NONE CAN COMPARE TO YOU GUYS I DRIVE 150 MILES FOR YOUR SPECIAL SERVICE. THANKS FOR ALL YOU DO!!😃😃😃😃 More