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Don Herring Mitsubishi Irving
Irving, TX
366 Reviews
Thank you for visiting Don Herring Mitsubishi in Plano, Irving, and Dallas. Family Owned and Operated since 1979. 19-Time Diamond Chapter of Excellence Award Winner, Highest standard set by Mitsubishi Motors for customer service in all departments. Come see why everyone says We Make It Easy! 0 % APR and No Money Down Financing on All New Mitsubishi. Buy with confidence from the LARGEST MITSUBISHI DEALER IN TEXAS. We strive to offer you the lowest price available online, and pledge to beat any advertised offer in the Metroplex. Thanks for making us the #1 Customer Recommended Mitsubishi Dealer in North Texas!
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 366 reviews
November 19, 2013
I have purchased 2 cars from this location. They have done all my service, until now. On Oct 14, took my Mitsubishi in for an oil change. After an hour and 45 min, the service manager( this is a new pe done all my service, until now. On Oct 14, took my Mitsubishi in for an oil change. After an hour and 45 min, the service manager( this is a new person) came in and said my car needed a new air filter and cabin filter. I told him I normally do the air filter myself. He said the cabin filter had to be changed by a Licensed Mechanic? When my car was returned, it had not been vacuumed and was streaked and still dirty. Apparently, the battery had been disconnected and all my radio stations deleted. Dont know why. Also, someone had rummaged through the console and glove box. When I went to purchase an air filter and cabin filter, I was told my car does not have a cabin filter. Approx 2 weeks later, I noticed both low beam headlights were out. I took the car back to the service dept. I did not have an appt. They were very busy and I was told to leave my car and they MIGHT be able to get it checked out by the end of the day. This was a Fri. I did not have a ride and told them I would bring it back. The man, who did not introduce himself came out as I was driving off and said wait and he would have someone look at it right fast. He took my car into the garage. About 15 min later, he returned with my car. He said the light switch was bad, they could not get power to it. I told him I would call next week and make an appt to bring my car back. On my way home, I stopped at Hurst Autoplex, Mitsubishi. The service manager greeted me and I told him my problem. He immediately took my car into the service area. He came back in less than 5 min saying BOTH headlight bulbs were burned out and brought them in to show me. He said it was odd that both bulbs were blown at the same time. There must have been some sort of electrical issue. They did check and did not find anything. Less than an hour later, the bulbs were replaced and I was on my way. Looking back, I have to wonder why it took so long to change the oil and why my battery had been un-connected at Don Herring. Did the mechanic do something? Something has changed at Don Herring, all new faces. I miss Ebby, the service manager. He was an asset to your company, always very polite and helpful. More
by lastvisit
Employees Worked With
Gerardo Garvalena
November 13, 2013
I am a Wounded Warrior from the Army and I was given a great deal on a vehicle that fit all 5 of my children, my wife and I, and even my brother-in-law that lives with us and the dog too!!! The 15 passen great deal on a vehicle that fit all 5 of my children, my wife and I, and even my brother-in-law that lives with us and the dog too!!! The 15 passenger van was the perfect fit for us and Don Herring and Mike Rice and Jason Bell really made it all happen not once but twice and have over exceeded our expectations on both vans we needed. Thank you to all of you for working so hard and doing a 5 star worthy job for my family!! Sgt T. More
by paulrthurman
Employees Worked With
Jason Bell
November 12, 2013
This was my third car purchased here at Don Herring Mitsubishi and will I definitely will be back in the future !!! Thanks Guys so much !!! Mitsubishi and will I definitely will be back in the future !!! Thanks Guys so much !!! More
by jcorderotx
Employees Worked With
Jason Bell, Gerardo Garvalena
November 07, 2013
The best dealership experience I've ever had! Extremely friendly, professional and courteous staff. They worked really hard to help me finance a new car. The sales representative Greg Eaglin was Extremely friendly, professional and courteous staff. They worked really hard to help me finance a new car. The sales representative Greg Eaglin was very knowledgeable about their product line as well as giving his honest evaluations of the types of vehicles that would fit my budget and needs. Although I spent about 6 hours at the dealership test-driving cars and waiting for the finance paperwork, Greg remained focused and attentive. The credit/finance office guys are awesome, too! Have you ever before heard of a car dealership actually finding a way to lower the agreed-upon monthly payment by $25 a month? These gentleman did just that. Tim called me back two or three days after I made the purchase with this good news. I have an awesome warranty package as well as roadside assistance included in my monthly payment. The Mitsubishi Outlander Sport that I purchased is amazing ... I keep discovering new, cool features every day. This vehicle gets excellent safety, mileage and style reviews from the major auto consumer report sites. All of my friends love the looks of my OS ... a friend's pre-teen son even said "Wow! That's the car I want when I'm old enough to drive!" If a vehicle's appearance passes a 10-year-old boy's "test", it must be a winner. More
by vmalin
Employees Worked With
Greg Eaglin, Tim Carpenter
November 07, 2013
The sales staff was very helpful before and after the sale. I will definitely be continuing my business in future automobile purchases and service. Ok sale. I will definitely be continuing my business in future automobile purchases and service. Ok More
by joec6108
Employees Worked With
Jason Bell, Gerardo Garvalena
November 07, 2013
My experience at Don Herring was actually quite pleasant and painless. Erin was great and very thorough and knowledgeable,as he made the experience less painful. The staff was very friendly, the establish and painless. Erin was great and very thorough and knowledgeable,as he made the experience less painful. The staff was very friendly, the establishment was very clean (unlike other dealerships I've visited). They were patient and most importantly they got me into a great vehicle that i really enjoy. More
by smw1970
Employees Worked With
Erin and Johnelle, Tim Carpenter
November 07, 2013
Javier met us at the door with a smile and a warm handshake. He is very personable, and not the least pushy! Having been in sales myself, I am aware of the "sales pitches" and tactics that are wide handshake. He is very personable, and not the least pushy! Having been in sales myself, I am aware of the "sales pitches" and tactics that are widely used. Javier visited with us, answered questions and let us make our own decision. He is great! Very knowledgeable about the car itself. And, if we asked a question he couldn't answer, he didn't lie. He went and got the answer from a supervisor. Very impressive! More
by rettakay
Employees Worked With
Javier
November 06, 2013
Amazing experience! Hands down the best out of my car buying experiences!! There was no pressure from GiGi, the whole experience was easy going and informative. I was not left out of the loop and for onc buying experiences!! There was no pressure from GiGi, the whole experience was easy going and informative. I was not left out of the loop and for once did not feel like I was being sold, I was being helped. More
by Naylo_p
Employees Worked With
Gigi, Tim Carpenter
October 19, 2013
I went in looking to get a used car and trade in my money pit. I had been at a couple of other dealerships and Don Herring was able to give me my asking price on the trade in and then some. They were able to pit. I had been at a couple of other dealerships and Don Herring was able to give me my asking price on the trade in and then some. They were able to wash my negative equity by me getting a brand new car. Walter worked with me on a couple of nights as my schedule problems. He was very professional as well as Gerardo. I ALMOST did not buy a car from them as one of the Managers offer me 1000 for my trade. After Gerardo and walter found out they went the extra mile to make sure I was treated right and they gave me more than my asking price. Aron, Jonathan,Walter and Gerardo are the ones that really shows what costumer service is about. More
by cocotero817
Employees Worked With
Walter Murga & Gerardo, Jonathan Lopez, Gerardo Garvalena, Walter Murga
