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Don Herring Mitsubishi Irving
Irving, TX
379 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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379 Reviews of Don Herring Mitsubishi Irving
November 21, 2013
It was a great experience, I went in about a week ago to look and drive the car, Xavier was great, he was very knowledgeable and friendly. After about a week I received a call from Tim Carpenter asking if look and drive the car, Xavier was great, he was very knowledgeable and friendly. After about a week I received a call from Tim Carpenter asking if I had purchased a car yet. I explained to him I had been looking around and honestly had received a couple of better deals. He asked for the amount and to give him a few hours. I received a call back within the hour, he told me they would beat the deal and if I wanted the car, it would be ready in an hour. It was a great experience, they made the process easy and simple. There are many reasons why I love mitsubishi, but the one reason I would go back to Don Herring is for the great customer service. More
by jearojas
Employees Worked With
Aaron and Xavier, Jason Bell, Tim Carpenter
November 20, 2013
From the initial moment when I considered purchasing a vehicle to driving off the lot in my new car, the process was easy, enjoyable & like nothing I expected from a dealership. Each staff member I worked vehicle to driving off the lot in my new car, the process was easy, enjoyable & like nothing I expected from a dealership. Each staff member I worked with (Jonathan Lopez, Walter & Tim) impressed me with their excellent customer service & ultimately with their skills to listening to what I, as the customer, wanted!! I would recommend Don Herring Mitsubishi Irving to EVERYONE!!! :-) awesome experience & I am still loving my new car!! More
by ycastro84
Employees Worked With
Jonathan Lopez, Tim Carpenter, Walter Murga
November 20, 2013
I have purchased 2 cars from this location. They have done all my service, until now. On Oct 14, took my Mitsubishi in for an oil change. After an hour and 45 min, the service manager( this is a new pe done all my service, until now. On Oct 14, took my Mitsubishi in for an oil change. After an hour and 45 min, the service manager( this is a new person) came in and said my car needed a new air filter and cabin filter. I told him I normally do the air filter myself. He said the cabin filter had to be changed by a Licensed Mechanic? When my car was returned, it had not been vacuumed and was streaked and still dirty. Apparently, the battery had been disconnected and all my radio stations deleted. Dont know why. Also, someone had rummaged through the console and glove box. When I went to purchase an air filter and cabin filter, I was told my car does not have a cabin filter. Approx 2 weeks later, I noticed both low beam headlights were out. I took the car back to the service dept. I did not have an appt. They were very busy and I was told to leave my car and they MIGHT be able to get it checked out by the end of the day. This was a Fri. I did not have a ride and told them I would bring it back. The man, who did not introduce himself came out as I was driving off and said wait and he would have someone look at it right fast. He took my car into the garage. About 15 min later, he returned with my car. He said the light switch was bad, they could not get power to it. I told him I would call next week and make an appt to bring my car back. On my way home, I stopped at Hurst Autoplex, Mitsubishi. The service manager greeted me and I told him my problem. He immediately took my car into the service area. He came back in less than 5 min saying BOTH headlight bulbs were burned out and brought them in to show me. He said it was odd that both bulbs were blown at the same time. There must have been some sort of electrical issue. They did check and did not find anything. Less than an hour later, the bulbs were replaced and I was on my way. Looking back, I have to wonder why it took so long to change the oil and why my battery had been un-connected at Don Herring. Did the mechanic do something? Something has changed at Don Herring, all new faces. I miss Ebby, the service manager. He was an asset to your company, always very polite and helpful. More
by lastvisit
Employees Worked With
Gerardo Garvalena
November 20, 2013
I gave this outstanding review because Gigi and Jason made this whole process easy and enjoyable. They both went above and beyond to ensure I got the exact car I wanted. They also went the extra mile to made this whole process easy and enjoyable. They both went above and beyond to ensure I got the exact car I wanted. They also went the extra mile to ensure the financing was the best it could possibly be to keep my payments in a price range that I was comfortable. I will definitely be back!!! More
by LoriLA
Employees Worked With
Jason Bell
November 14, 2013
I am a Wounded Warrior from the Army and I was given a great deal on a vehicle that fit all 5 of my children, my wife and I, and even my brother-in-law that lives with us and the dog too!!! The 15 passen great deal on a vehicle that fit all 5 of my children, my wife and I, and even my brother-in-law that lives with us and the dog too!!! The 15 passenger van was the perfect fit for us and Don Herring and Mike Rice and Jason Bell really made it all happen not once but twice and have over exceeded our expectations on both vans we needed. Thank you to all of you for working so hard and doing a 5 star worthy job for my family!! Sgt T. More
by paulrthurman
Employees Worked With
Jason Bell
November 13, 2013
This was my third car purchased here at Don Herring Mitsubishi and will I definitely will be back in the future !!! Thanks Guys so much !!! Mitsubishi and will I definitely will be back in the future !!! Thanks Guys so much !!! More
by jcorderotx
Employees Worked With
Jason Bell, Gerardo Garvalena
November 07, 2013
My experience at Don Herring was actually quite pleasant and painless. Erin was great and very thorough and knowledgeable,as he made the experience less painful. The staff was very friendly, the establish and painless. Erin was great and very thorough and knowledgeable,as he made the experience less painful. The staff was very friendly, the establishment was very clean (unlike other dealerships I've visited). They were patient and most importantly they got me into a great vehicle that i really enjoy. More
by smw1970
Employees Worked With
Erin and Johnelle, Tim Carpenter
November 07, 2013
Javier met us at the door with a smile and a warm handshake. He is very personable, and not the least pushy! Having been in sales myself, I am aware of the "sales pitches" and tactics that are wide handshake. He is very personable, and not the least pushy! Having been in sales myself, I am aware of the "sales pitches" and tactics that are widely used. Javier visited with us, answered questions and let us make our own decision. He is great! Very knowledgeable about the car itself. And, if we asked a question he couldn't answer, he didn't lie. He went and got the answer from a supervisor. Very impressive! More
by rettakay
Employees Worked With
Javier
November 07, 2013
The sales staff was very helpful before and after the sale. I will definitely be continuing my business in future automobile purchases and service. Ok sale. I will definitely be continuing my business in future automobile purchases and service. Ok More
by joec6108
Employees Worked With
Jason Bell, Gerardo Garvalena
November 07, 2013
The best dealership experience I've ever had! Extremely friendly, professional and courteous staff. They worked really hard to help me finance a new car. The sales representative Greg Eaglin was Extremely friendly, professional and courteous staff. They worked really hard to help me finance a new car. The sales representative Greg Eaglin was very knowledgeable about their product line as well as giving his honest evaluations of the types of vehicles that would fit my budget and needs. Although I spent about 6 hours at the dealership test-driving cars and waiting for the finance paperwork, Greg remained focused and attentive. The credit/finance office guys are awesome, too! Have you ever before heard of a car dealership actually finding a way to lower the agreed-upon monthly payment by $25 a month? These gentleman did just that. Tim called me back two or three days after I made the purchase with this good news. I have an awesome warranty package as well as roadside assistance included in my monthly payment. The Mitsubishi Outlander Sport that I purchased is amazing ... I keep discovering new, cool features every day. This vehicle gets excellent safety, mileage and style reviews from the major auto consumer report sites. All of my friends love the looks of my OS ... a friend's pre-teen son even said "Wow! That's the car I want when I'm old enough to drive!" If a vehicle's appearance passes a 10-year-old boy's "test", it must be a winner. More
by vmalin
Employees Worked With
Greg Eaglin, Tim Carpenter
