
Don Herring North Mitsubishi
Plano, TX
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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I had a great and promt experience Everyone was helpful and professional Very reasonable with time frame given and offered and appointment same day. My car was very clean when it was Everyone was helpful and professional Very reasonable with time frame given and offered and appointment same day. My car was very clean when it was done in accordance with the recall More
Great service and great person We had fun driving with Scott in a new vehicle. He is honest and easy going. He is very professional so we recommend people to go and see him. We will We had fun driving with Scott in a new vehicle. He is honest and easy going. He is very professional so we recommend people to go and see him. We will be back with two maybe three new customers a little bit less than eight months. We are looking forward to working with him again. More
Pleasantly surprised Scott was exactly the type of car salesman I needed. He was straightforward, relatable, real. Nothing phoney about this guy! He didn't pressure us int Scott was exactly the type of car salesman I needed. He was straightforward, relatable, real. Nothing phoney about this guy! He didn't pressure us into things we didn't want and sold us the perfect vehicle. We will be a forever customer. More
Easy Going Scott was a very approachable and easy going. I felt that I was able to speak my mind and did not feel like he was trying to sell me things that I fel Scott was a very approachable and easy going. I felt that I was able to speak my mind and did not feel like he was trying to sell me things that I felt I needed to entertain the idea but eventually say "no". I always felt comfortable to say I'm not interested without feeling like I was doing something wrong. More
Great service department! Service crew was friendly, vehicle was ready precisely when they estimated it to be done. The shuttle driver was very friendly and very professional a Service crew was friendly, vehicle was ready precisely when they estimated it to be done. The shuttle driver was very friendly and very professional and reinforced my reason for this 5 star review. Being new to the area, I am happy that this is the dealership I chose for service. More
great experience from start to finish was searching for a new car, and being a first time buyer was an little hesitant but Scott made the experience well worth it, from the first encounter was searching for a new car, and being a first time buyer was an little hesitant but Scott made the experience well worth it, from the first encounter at the door to the final handshake and handing us the keys. He was very friendly and willing to help us any way he could.i would highly recommend scott at the plano location! More
Service is ok but The only problem I had really is they did not check what they marked example we had just replaced the ac cabin air filter the day before and it was ma The only problem I had really is they did not check what they marked example we had just replaced the ac cabin air filter the day before and it was marked as needed to be replaced. If they had checked it they would have known it was new. The actual work they did was good. But don’t do a print out of things you checked if your not really checking them More
Wonderful experience Scott was very helpful, encouraging-as this was my daughters first car purchase and she kept worrying it wouldn't work out. He kept telling her "I go Scott was very helpful, encouraging-as this was my daughters first car purchase and she kept worrying it wouldn't work out. He kept telling her "I got you". The deal worked out and she is floating on clouds right now with her new wonderful car. More
Great experience Scott was very helpful from the start. Very accommodating and friendly to deal with. Took care of any additional concerns that we had. Would recommend Scott was very helpful from the start. Very accommodating and friendly to deal with. Took care of any additional concerns that we had. Would recommend 100%. More
2018 Eclipse Cross (Sunroof Glass Exploded) I am submitting my experience as a loyal customer of Don Herring for 15 plus years, having owned 4 Mitsubishi vehicles – On Sunday, June 24th my 2 I am submitting my experience as a loyal customer of Don Herring for 15 plus years, having owned 4 Mitsubishi vehicles – On Sunday, June 24th my 2018 Eclipse Cross sunroof glass blew out while I was driving the vehicle. I pulled off the highway to inspect what happened and found no trace of debris that would have hit the sunroof glass causing it to explode. I had to drive home on side streets due to the air/wind from the open sunroof, with broken glass I sent a text to the sales rep, Mr. Flores, that sold me the car and he responded that he believed the issue would be covered under warranty. I text him back I would bring the car in tomorrow morning. On Monday, June 25th I took my car in for service regarding the issue and spoke to Mr. Hernandez. I asked for a loaner car, but not an option, however, was offered a complimentary rental car through Enterprise. The challenge with Enterprise is I must provide personal insurance or pay additional for daily insurance coverage through Enterprise. The service associate showed concern for the issue and checked my car in for service. I was advised the issue would need to be investigated to determine plausible cause and next steps. I called sales rep who advised he needed to speak with the service team and he would call back me back within 20 minutes. That was a week ago and Mr. Flores did not call me back. On Tuesday, June 26th (or Wednesday, June 27th) the service associate advised pictures and details had been sent to Mitsubishi. The final determination after investigation was the sunroof glass had indeed cracked and exploded from the INSIDE OUT – this could have been due to the glass manufacture had faulty glass that was not properly tempered for hot and cold climates – there have been no other reports of this concern as of last week. I was reassured the sunroof glass and components would be replaced new and covered under warranty. As well, the parts would arrive by Friday, June 29th and my car would be ready by Monday, July 2nd. At this time I am awaiting a call to confirm I can pick up my car. I would have thought with the chain of events and investigation by Mitsubishi the Don Herring sales manager, service manager or someone in a management role would have taken the time to make a courtesy call to me regarding this issue as a longtime customer. Unfortunately, that has not happened and I have been without my new vehicle for 7 days as of yesterday (July 1st) and it has been in the care and service of Don Herring. D.Norman More