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Don Hewlett Chevrolet Buick

Georgetown, TX

4.7
2,273 Reviews

7601 S Interstate Highway 35

Georgetown, TX

78626

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Showing 2,273 reviews

August 13, 2026

When getting your car fixed at the service area make sure you don’t get Paul ask for someone else. I had extended warranty Paul said everything was fixed and still had to pay 337:22 and nothing is working. I More

by sflores1115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul in service
Aug 22, 2026 -

Don Hewlett Chevrolet Buick responded

Hello Steve - Thanks for your recent visit to our store. We're sorry to learn that you continue to have concerns with your vehicle, but if you'll remember we were not able to reproduce all of your reported intermittent concerns and therefore could not make repair recommendations. While we appreciate your business - it is not necessary - to personally call out any single member of our team for your frustrations - this is a team sport. Advisors visit with guests / write the repair orders, technicians diagnose the concerns / make repair recommendations / turn the wrenches, and then we have a whole host of support help to facilitate the rest of the service visit. If we charged you money to make a repair and it's not fixed, we'll stand behind it and work with you as a dealership towards a solution. Please contact the dealership if/when we can help you address any vehicle concerns moving forward. Best regards - The Hewlett Customer Care Team

August 13, 2026

Service team is professional and courteous, but HORRIBLE in regards to vehicle repair and timeframe. It’s obvious they only care about making as much money as they can rather than taking care of the custom More

by jrtrey3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
DAS Reputation Management
Aug 22, 2026 -

Don Hewlett Chevrolet Buick responded

Hello Junior - Thanks for your recent visit to our store. We're sorry to learn that you have frustrations regarding the time it took to diagnose and repair your vehicle. Rest assured we work hard everyday to be as efficient as possible and respect our guest's time. Apparently the thousands of happy, repeat guests think we're doing something right. We hope your today is a good day. The Hewlett Customer Care Team

July 23, 2026

Great service from beginning to end Orlando Noami Emma thanks a lot y a good More

by Antoniowcastillo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Orlando Mata, Noemi Armenta, Jerred Nanney
Jul 24, 2026 -

Don Hewlett Chevrolet Buick responded

Thank you for your wonderful review, Antonio! We appreciate your kind words about the service you received from Orlando, Noami, and Emma at Don Hewlett Chevrolet Buick. It's our goal to provide excellent service from start to finish, and we're glad to hear you had a positive experience. We look forward to assisting you again in the future! Sincerely, Hewlett Customer Care Team

July 20, 2026

Great experience with Don hewlett service team. I had a hard to fix wiring issue that they found and fixed in a timely manner. More

by gouldz55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Jul 21, 2026 -

Don Hewlett Chevrolet Buick responded

Thank you for your kind words about your experience with our service team at Don Hewlett Chevrolet Buick. We are glad to hear that they were able to identify and resolve your wiring issue promptly. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, Hewlett Customer Care Team

July 18, 2026

I cannot say enough, kind things about Victor. He was amazing From start to finish and made the process absolutely enjoyable!! ( crazy right) Will highly recommend Victor to anyone looking to pu More

by kerrz1419
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David in finance , Victor Sanchez
Jul 19, 2026 -

Don Hewlett Chevrolet Buick responded

Thank you for the lovely review! It is wonderful to hear that Victor made your experience at Don Hewlett Chevrolet Buick so enjoyable. Your recommendation means a great deal, and the time you took to share these thoughts is highly appreciated. The team looks forward to assisting with your next vehicle purchase! Sincerely, Hewlett Customer Care Team

July 16, 2026

The usual highest customer service from Hewlett. Always welcomed as.if I was family. Professional and knowledgeable staff. More

by Alex Blair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAS Reputation Management
Jul 17, 2026 -

Don Hewlett Chevrolet Buick responded

Welcome Back Alex! With all of our years together, it is always good to have you, our special guest, back at Hewlett Auto Group. We truly appreciate your kind words about the atmosphere where you really are family and the professionalism of our staff at Don Hewlett Chevrolet Buick. Thank you for returning to us. Sincerely, Hewlett Customer Care Team

July 14, 2026

Kaitlyn Askren is a genuine asset to your service team. She has always been professional and helpful, greeting me with a smile even when I was frustrated with a recurring issue. My 2018 diesel Colorado zr2 More

by Cheryl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
Jul 15, 2026 -

Don Hewlett Chevrolet Buick responded

Thank you for your wonderful review, Cheryl! We truly appreciate your kind words about Kaitlyn and Sam. It's great to hear that they were able to assist you with the check engine light issue on your 2018 diesel Colorado ZR2. We take pride in our team's dedication to providing excellent service, and your feedback motivates us to keep up the good work. We look forward to seeing you again at Don Hewlett Chevrolet Buick! Sincerely, Hewlett Customer Care Team

July 01, 2026

Kaitlin handled a bumpy start - two appointments scheduled at the same time - with graceful professionalism. She made sure she knew what I needed, brought me a clear and timely recommendation and es More

by Rachel K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisor Kaitlyn
Jul 02, 2026 -

Don Hewlett Chevrolet Buick responded

Thank you for your review, Rachel! We’re glad to hear that Kaitlin handled a bumpy start with professionalism and ensured you had a clear recommendation and estimate. Your feedback is appreciated, and we look forward to assisting you at Don Hewlett Chevrolet Buick again in the future! Safe travels! Sincerely, Hewlett Customer Care Team

June 30, 2026

Very friendly and helpful staff. We had a great experience with Hewlett Chevrolet. Would recommend to anyone looking to buy a new vehicle. More

by Deborah Hensel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Orlando Mata
Jul 01, 2026 -

Don Hewlett Chevrolet Buick responded

Thank you for your kind words, Deborah! We're glad to hear that you had a great experience with us at Don Hewlett Chevrolet Buick. Our team works hard to provide friendly and helpful service, and your recommendation means a lot to us. We look forward to assisting you again in the future! Sincerely, Hewlett Customer Care Team

June 24, 2026

My experience was great, Victor was very professional and helped me find exactly what I was looking for. I will for sure recommend him to new car buyers. More

by jaxontyler08
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Sanchez
Jun 24, 2026 -

Don Hewlett Chevrolet Buick responded

Thank you for your kind review, Jaxon! We are glad to hear that Victor provided you with such professional service and helped you find exactly what you were looking for. We appreciate your recommendation to other car buyers and hope to see you again at Don Hewlett Chevrolet Buick! Sincerely, Hewlett Customer Care Team

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